President, Research and Advisory Services
Saurabh Gupta is president, Research and Advisory Services for HFS Research. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Saurabh oversees HFS' global research function, managing the team of analysts and operations across the US, Europe, and Asia.
He is a recognized thought leader who is passionate about solving business problems and bringing big ideas to life. With more than two decades of experience across client, provider, advisory, and analyst roles, Saurabh brings a uniquely realistic and wide-ranging perspective to industry challenges and opportunities. He has authored more than 200 research reports, is a frequent speaker, and is regularly quoted in industry publications. Saurabh is well-known for spotting disruptive technology trends such as blockchain, Web3, metaverse, cloud, AI, and automation and predicting their implications for different stakeholders through frameworks including OneOffice™ and OneEcosystem™.
Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the business services strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.
He is a mechanical engineer from Delhi College of Engineering and holds an MBA from IIT Bombay. He lives in Chicago with his wife and daughter. Saurabh is a fan of Indian cricket and European soccer.
May 11, 2026 Inside the Hiscox–Sutherland carrier playbook for turning AI into a sustainable competitive moat in commercial insurance.
May 9, 2026 Accenture's Reinvention Services replaces capability-led delivery with seven C-suite personas and outcome-based pricing.
May 1, 2026 HFS Research, in partnership with AOP, surveys 73 procurement executives across 9 industries. Roughly 25% of procurement functions hold a consistent strategic
April 29, 2026 Only 22% of enterprises authorize domain or broad AI agent autonomy; accountability, not capability, is the scaling barrier.
March 17, 2026 The leadership blueprint for turning AI momentum into disciplined, defensible scale you can defend.
March 9, 2026 Who actually wires AI into your live systems, governs it in production, and makes it keep working?
February 4, 2026 Rethinking AMS performance: A challenger model for faster resolution and leaner operations.
February 3, 2026 HFS Research, in partnership with Cognizant, surveyed 100 US enterprises to illuminate prevailing AI dynamics in BPO.
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