Saurabh Gupta

President, Research and Advisory Services

Saurabh Gupta is President, Research and Advisory Services at HFS. He oversees HFS' global research function managing the global team of analysts and operations across US, Europe, and Asia-Pac. He works closely with the CEO to set the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research.

He is a recognized thought leader and passionate problem solver in the global services industry. With 15+ years of experience across client, provider, advisory, and analyst roles, he brings a uniquely realistic and wide-ranging perspective to our industry's challenges and opportunities. Before joining HFS, Saurabh led strategy for Genpact's CFO and transformation services, helped shape the Business Process Services (BPS) strategy for AbbVie, managed Everest Group's global BPS practice, and worked as a techno-functional consultant at Infosys.

Saurabh advises senior executives on business transformation initiatives with a strategic mindset and execution orientation. He has authored over 125 research reports, is a frequent speaker, and is regularly quoted in industry publications. He is well-known for spotting disruptive trends like As-a-Service, Cloud, Analytics, Robotics and predicting their implications for different stakeholders. He brings to the table a combination of subject matter expertise and structured thinking with effective collaboration and communications.

Saurabh is a Mechanical Engineer from Delhi College of Engineering and MBA from IIT Bombay. He lives in Chicago with his wife and daughter. He is a fan of Indian cricket and European soccer but is still trying to comprehend American football.

Content By Saurabh Gupta

Market Analysis

The HFS Quarterly BPO Market Pulse, quarter ending March 2021

The HFS Quarterly BPO Market Pulse is aimed at providing deep insights into BPO market developments on a quarterly basis.

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Market Analysis

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

10 Point Agenda for the CHRO to Survive and Thrive in the Post Pandemic Economy

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Point of View

Hyperconnected Ecosystems: Your Path to New Sources of Business Value

HFS, in partnership with TCS, surveyed 158 C-level executives globally to understand the emergence of "hyperconnected ecosystems."

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Data Viewpoint

The technology and business services industry is far from reaching gender equality

There are no good reasons or excuses left. It’s time to call out diversity as company-wide priority and make it non-negotiable.

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Point of View

Enable cloud-native and AI-powered healthcare digital platforms to manage rising costs, risks & demand

HFS Research, with Infosys, surveyed 100 CXOs at US health plans to evaluate the fit for a “healthcare digital platform.

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Point of View

Health consumers want digital: It’s time for health plans to deliver

HFS Research and Cognizant partnered to develop insights in to health-plan members' use of digital in their interactions.

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Point of View

Defy DeFi no more!

The market cap for Decentralized Finance (DeFi) is $70B today. It was $1B twelve months back.

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Top 10 Report

Supply Chain Service Providers 2021

Analysis of providers developing Supply Chain capabilities across innovation, execution, and voice of customer.

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