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Data Viewpoint

80 percent of organizations don’t have the plan they need for sustainability

Organizations need to build roadmaps that align to the global context of sustainability: net-zero and the UN Goals.

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Data Viewpoint

Demand is soaring for utilities services—driven by sustainability, CX, and data

We asked providers in our Utilities Top 10, 2022 report to assess the change in demand for services across the utilities industry.

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Data Viewpoint

SaaS disrupts outsourcing, and delivers better EX, for more than 95% of global 2000

600 business leaders confirm SaaS is changing the way companies approach outsourcing needs and making better employee experiences.

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Data Viewpoint

Sustainability across E, S, and G keeps breaking into company mandates

The importance of sustainability across various ESG factors shot up in the second half of 2021.

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Data Viewpoint

Delivering on contractual commitments is hygiene, but you get what you pay for

We analyzed the commercial models used in 1800 F&A BPO, including nearly 300 recent contracts, to understand client expectations.

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Data Viewpoint

Don’t let antiquated partnerships become the most dangerous legacy in BFS enterprises

If BFS firms want to get real about transformation and results, they need to prioritize innovation when selecting their partners.

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Data Viewpoint

Process mining and discovery leads the way as enterprises seek better ways of working

Investment in Process Mining and Discovery shows we are transforming not just who and what does the work-but how it gets done.

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Data Viewpoint

Focus on balancing competing demands for a successful energy transition

Demand is increasing across the energy services value chain: It’s fastest across upstream, refining, and retail and marketing.

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Data Viewpoint

The BFSI industry gets proactive with its ransomware defense strategy

The BFSI industry putting threat intelligence and containment at the forefront of its ransomware defense strategy.

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Data Viewpoint

You need shared accountability and tailored engagement to foster a cybersecurity culture

Shared accountability and personalized engagement are the two essential ingredients for building a cybersecurity-conscious culture.

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Data Viewpoint

End-to-end management of privileged access is too critical to be left to manual processing

Technology leaders must be on guard as end-to-end management of privileged access is too critical to be left to manual processing

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Data Viewpoint

Many enterprises still at early stages of the OneOffice™ Data Cycle

Service providers reveal the core emerging tech shaping enterprise data and decisions services engagements.

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