A collection of the latest views of the HFS analyst team on automation and process intelligence.
May 13, 2026Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.
May 15, 2026EmTech 2026 showed that enterprise AI's next phase will be won at the operating layer, not the foundation model.
May 15, 2026Engineering leaders who use AI to automate tasks and redesign workflows will introduce better products faster.
May 13, 2026IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.
Competitive Intelligence
May 15, 2026A look at how Genpact performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how EY performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Cognizant performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Capgemini performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how ANSR performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Competitive Intelligence
May 15, 2026A look at how Accenture performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.
Horizons Report
May 13, 2026Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.
Highlight Report
May 13, 2026IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.
Highlight Report
April 29, 2026The merger offers end-to-end control to power the shift to outcome-based contracts.
Point of View
April 28, 202646% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.
Challengers' Code
April 17, 2026Opus is embracing the Services-as-Software™ model to challenge the status quo.
Point of View
April 13, 2026Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.
Market Impact Report
April 08, 2026Enterprises say humans are in the loop, but few are actually at the helm when decisions matter most.
Highlight Report
April 03, 2026Ops leaders across the enterprise must learn from the lessons of emerging autonomous organizations.
Point of View
March 31, 2026Computer-using agents (CUAs) can automate cross-application that do not share a clean application programming interface.
Competitive Intelligence
March 30, 2026A look at how Accenture performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how HCLTech performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Hitachi Digital Services performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how LTM performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
Competitive Intelligence
March 30, 2026A look at how Infosys performed in the HFS Horizons: Next-gen IT Infrastructure Services, 2026.
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