HFS on Automation and Process Intelligence

A collection of the latest views of the HFS analyst team on automation and process intelligence.

More HFS Automation and Process Intelligence Research

Competitive Intelligence

LTM: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how LTM performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Hexaware: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Hexaware performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Altimetrik: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Altimetrik performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

TCS: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how TCS performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

PwC: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how PwC performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Infosys: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Infosys performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

IBM: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how IBM performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

HCLTech: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how HCLTech performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Genpact: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Genpact performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

EY: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how EY performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Cognizant: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Cognizant performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Capgemini: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Capgemini performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

ANSR: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how ANSR performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Competitive Intelligence

Accenture: Global Capability Centers (GCC) Services Capabilities, 2026

A look at how Accenture performed in the HFS Horizons: Global Capability Centers (GCC) Services, 2026.

Horizons Report

HFS Horizons: Global Capability Centers (GCC) Services, 2026

Compare 24 GCC service providers on their ability to drive AI, innovation, and measurable enterprise outcomes.

Highlight Report

IBM has the trust, the stack, and the moment: now it must sell beyond the CIO

IBM has the trust and stack to lead the AI-era consulting rebuild, but must sell to the CFO and COO, not just the CIO.

Highlight Report

Find outcome accountability in HDS and GlobalLogic’s NewCo merger

The merger offers end-to-end control to power the shift to outcome-based contracts.

Point of View

Build cognitive resilience now, or watch your workforce stop thinking

46% of leaders say AI reliance is increasing beyond comfortable levels, making cognitive resilience the core CHRO mandate.

Challengers' Code

Banking and payments firms, update your transformation playbook to be domain-native

Banking and payments leaders learn how domain-native engineering and AI can replace legacy delivery models.

Point of View

Stop automating process debt to get better outcomes

Agentic AI exposes process debt rooted in tacit knowledge, limiting outcomes unless decision logic is made executable.

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