Enterprises embarking on a digital transformation journey will have to build partnerships with a shared vision for success toward a sustainable business operating model focused on value realization.
This paper explores the principle of Capgemini’s Connected Enterprise and the obstacles organizations face on the road to it. Stumbling blocks include complex legacy processes, insular thinking, siloed functions, disjointed supply chains, manual routines, insufficient investment in people and skills, and inadequate assessment of what constitutes value in the business and how it might be achieved.
Experienced and knowledgeable service providers such as Capgemini can help organizations overcome these many challenges, combining process excellence, data intelligence, technology, people, and governance, to create an intelligent ecosystem that works seamlessly and in sync and delivers enhanced business outcomes.
Capgemini’s capabilities of connecting and digitally transforming business operations demonstrates HFS’ OneEcosystem™ approach in action—showing what the enterprise can achieve for itself, its employees, partners, and customers, and the world of which it is part.
Capgemini’s Connected Enterprise model aligns with HFS’ OneEcosystem – In the last few decades, organizations have embarked on a journey to operate faster and more efficiently, induce digital processes, and move data up and down the process chain more effectively. And, in the last few years, the pandemic and other macro-economic factors have changed the mindset of most organizations, which have evolved across three horizons of operations – from Digital to OneOffice to OneEcosystem
Capgemini’s Business Services is on a mission to impact its clients where it matters the most today – driving more sustainable, connected, and data-driven operations that deliver tangible outcomes.
So, our paper authors Saurabh Gupta, President Research and Advisory Services, Reetika Fleming, Executive Research Leader and Nandini Tare, Associate Practice Leader, sat down with Oliver Pfeil, who took on the role of CEO for Capgemini’s Business Services global business line in February 2022 to learn about Capgemini’s approach. Under his leadership, Capgemini has accelerated growth quarter to quarter and has delivered notable business outcomes on client accounts. From a talent perspective, Capgemini’s Business Services has set ambitious top-down goals to progress its diversity and inclusion agenda. The results surpass gender parity; under his leadership, Capgemini has already achieved a 53% female workforce.
Saurabh Gupta,
President, Research & Advisory Services
Saurabh Gupta is President, Research and Advisory Services at HFS. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Learn more about Saurabh.
Reetika Fleming,
Executive Research Leader
Reetika Fleming is an Executive Research leader at HFS Research. She leads coverage for smart analytics, insurance, and finance and accounting at HFS Research. She studies the broad use of data and analytics within enterprises, with a research focus on emerging strategies to institutionalize machine learning and other AI techniques. Learn more about Reetika.
Nandini Tare,
Associate Practice Leader
Nandini leads research around engineering services and Industry 4.0 in the manufacturing sector. She has 15+ years of experience in research and consulting with focus on the automotive, manufacturing, industrial and technology sectors. She has authored and co-authored multiple thought leaderships, managed consulting deliverables. Learn more about Nandini.
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