Problem Statement

With the outbreak of COVID-19 in early 2020, this HFS client, an Indian IT services provider, needed to understand how enterprises worldwide were dealing with the pandemic. The company sought answers to a range of questions, including:

• How are enterprises coping with COVID-19?
• How has COVID-19 shifted business decision-making?
• How do enterprises view IT services decision-making in the post-COVID-19 era?
• What will the impact be on various industries, including BFSI; healthcare and life sciences; energy and utilities; travel, hospitality, and logistics; technology, media, and telecom; retail; and manufacturing?
• Which are the top-three service providers enterprises think can address their needs in the post-COVID-19 era?

Solution

The HFS consulting team surveyed Global 2000 enterprise executives, targeting 400 samples of IT and business executives across all major industries, distributed throughout North America, Europe, and Asia Pac.

HFS also did the following:

• Utilized our vast in-house knowledge and expertise to analyze the survey output
• Authored a thought leadership report
• Conducted a virtual roundtable with executives from global enterprises to:

–Discuss how to move critical projects forward

–Research new ideas and technologies

–Test theories and ideas

Outcome

HFS delivered a comprehensive thought leadership report on the impact of COVID-19 on global enterprises.

As a result of this work, our client was able to:

• Gain a clear, global view of the new and evolving trends across various industries
• Understand where it needs to focus on developing a competitive advantage in the wake of COVID-19
• Recognize its technology investment priorities for survival and growth