2025 HFS RESEARCH AGENDA

2030 HFS Services Tech Vision—The Blurring Lines Between Services and Software

HFS Research is thrilled to share our research agenda for 2025, which directly addresses the challenges enterprises face in paying off decades-old technology, process, data, and culture debt. Our agenda this year is focused on guiding organizations as they turn these debts into opportunities, paving the way for generative and agentic AI solutions. These solutions are advancing efficiency and enabling deeper, more intelligent decision-making that drives impactful business outcomes.

In 2025, our Services Tech Vision 2030 will take a front seat, covering a broad spectrum of industry and technology trends. Our research spans key sectors and technologies—from financial services to healthcare, AI to cloud infrastructure—so you gain industry-specific insights that align with your strategic priorities. We’re committed to empowering you to stay ahead of the curve with guidance on how AI, automation, and new technologies can transform your operations and redefine value.

As always, our research focus remains on delivering bold, actionable, industry-aligned thought leadership around which we build large communities who attend our well-regarded summits and roundtables. Our 2025 agenda offers a robust framework to address complex operational and technology shifts so you can make data-driven, forward-thinking decisions that position your organization for sustainable growth.

We look forward to working with you as we navigate these pivotal transformations together. Please don’t hesitate to reach out if you’d like to explore how our research agenda can support your goals.

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