HFS RESEARCH WEBINAR | Post-event Recap

Replay: How to un-f*** years of healthcare tech debt with Services-as-SoftwareTM

March 26, 2026

The US healthcare system is under pressure from every direction. In this webinar, HFS explored how AI and Services-as-Software can help break through legacy complexity and drive real outcomes across cost, experience, and access.

Watch the replay + download the presentation

Key takeaways

  • Why the current healthcare model is failing across cost, experience, outcomes, and equity
  • How legacy core systems are increasing operational risk and limiting agility
  • What Services-as-Software means for shifting from people-led delivery to machine-first execution
  • Why healthcare leaders need to move from process metrics to real business outcomes
  • How a phased, service-line-led approach can help exit legacy systems without large upfront investments
  • Why this is not just a tech upgrade, but a mindset shift in how services are delivered

Ready to rethink your healthcare operating model?

If you are navigating legacy tech debt, rising cost pressures, or looking to make AI work in real-world healthcare environments, HFS can help you define a practical path forward. We work with healthcare leaders to move beyond incremental change and build outcome-driven, AI-enabled operating models.

Contact us to explore how to apply these insights to your healthcare and AI strategy.

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