From cost arbitrage to enterprise AI hubs – How insurance GCCs are fueling innovation

Take a moment to reflect on Global Capability Centers (GCCs). These hubs have long been positioned as engines of efficiency, but that’s not enough anymore. As AI becomes central to enterprise value creation, insurance GCC leaders must rethink their operating models and elevate these centers into strategic enablers of innovation, intelligence, and transformation—with AI embedded at the core.

That shift—from efficiency to innovation—is at the heart of our next discussion.

Join HFS and Sutherland for an intimate roundtable with leading insurance GCC executives to explore how to move beyond the old offshore model and build a scalable, AI-driven foundation for enterprise transformation.

Topics of discussion:

• Recasting the GCC operating model: How can insurers move beyond simply layering AI onto old ways of working? We’ll discuss what it takes to position GCCs as AI-native innovation hubs, with the right building blocks across people, infrastructure, technology, and data—especially in a highly regulated environment.
• India as the emerging brain trust: As global demand for AI and digital talent surges, how can insurance GCCs in India stay ahead in the talent race? We’ll explore the changing talent equation and what it takes for Indian GCCs to build the next wave of tech and domain expertise required to deliver AI at scale.
• From cost centers to engines of value creation: Leading insurers are transforming their delivery centers from cost-focused support functions into enterprise engines of innovation. Learn how forward-thinking GCCs are driving measurable impact across underwriting, pricing, claims, policy administration, and customer experience.