Jamie Snowdon has primary responsibility for overseeing the development of HFS’ Quarterly Market Index, in addition to managing and developing the firm’s data-centric products and services. He works across the HFS analyst teams to define evolving services markets and create market size estimates and forecasts. He also manages HFS’ quantitative survey and benchmark data.
Jamie has over seventeen years experience in the IT and Business Services industry. In that time he has worked in a variety of roles including sales, marketing, consulting and as an industry analyst. Jamie’s analyst career has largely been spent conducting data analysis including market size/forecast models, quantitative/qualitative survey analysis and competitive analysis.
Prior to HFS, Jamie worked for UK-based analyst firm Nelson-Hall as a Research Director, conducting vendor and market analysis within the IT and Business Services community. Prior to Nelson-Hall, Jamie spent seven years at IDC, where he was the European consulting director for IDC’s services group, managing all of their bespoke research. Jamie specialised in delivering custom market forecast models and forecasting tools tailored to his client’s individual needs. In addition, Jamie ran IDC’s European outsourcing research, covering both IT and business process outsourcing. Jamie has wide industry knowledge covering IT consulting, enterprise applications, IT & business process outsourcing, desktop & network services, equipment maintenance, and business continuity.
Earlier in his analyst career, Jamie spent four and a half years at the IT services research specialist INPUT in a mixture of marketing and analysis roles. He left as the UK operations manager having spent two years as a customer services industry analyst. Jamie completed his graduate training at one of the UK’s leading electronic and IT distribution companies.
Jamie’s passion is learning; he holds university degrees in general science (computing), law and has a post graduate diploma in legal practice. He lives in Twickenham, London, with his wife and two daughters. His other loves include cycling, reading trashy sci-fi, cool technology, and the perfect pint.
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract value...
The COVID-19 pandemic has further reinforced the importance of driving enterprise transformation using technology as an enabler. Technology underpins nearly every change triggered or accelerated by the crisis. Emerging technologies that enable automation, artificial intelligence, powerful computing, connected devices and...
Increasingly, barriers to cloud adoption don’t come from an absence of enterprise appetite. Instead, there are specific industry challenges that must be overcome before businesses can see ROI. To support their industry clients in adopting cloud services, IBM and Persistent...
Over the past three months, we’ve conducted plenty of client reference calls to understand how the agile software services market is evolving and what “good” looks like from a client’s perspective. While vendors spend billions investing in new tools, technologies,...
One of the hardest things to do as an IT service provider is to differentiate. HFS analysts sit in on hundreds of briefing calls a year in which we hear about a supplier’s services. The remarkable thing is how undifferentiated...
On the 4th of June, 2020, HCL announced a new partnership with Google. An innocuous enough announcement when providers and vendors across the industry are quick to release press packs about their latest alliance. But digging into the detail, it...
What this Top 10 Report covers The HFS Top 10: Agile Software Development, 2020 report examines how service providers are evolving their software development offerings and capabilities in light of the move to agile development methods The report investigates...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract...
VR has come along way in the last 5 years. With the launch of new types of stand-alone headsets, consumers using VR with their mobile phones like Google Carboard and AR embedded in new businesses. Business leaders must explore where...
This report provides: A look at the key events and activities that impacted the market over the last three months, including contracts/M&A. A list of major M&A activity for the quarter. Quarterly contracting signing analysis. A rundown of the quarterly...
Last year Microsoft announced plans to deliver Quantum computing services via its Azure platform, supporting hardware platforms from IonQ, Honeywell, and Quantum Circuits Inc and delivering its own hardware via the platform when it was available. More recently, this month...
One of the words that you will hear the most when people discuss any market and COVID-19 is “uncertainty”—uncertainty about the scale of the impact, and uncertainty as a killer of market confidence and market performance. The one thing that...
This report provides: A revenue performance review of the leading service providers during calendar 2019. A look at the key events and activities that impacted the market over the last three months, including contracts/M&A. A list of major M&A activity...
We are compiling our Agile Software Development Top 10 report, which rates service providers’ capabilities at delivering their clients’ agile dreams. As HFS conducts reference calls with executives leading agile change programs, the primary message is that until the business...
Distributed ledger technologies, including blockchain, promise to change business models fundamentally and are potentially as significant as the impact of the internet itself. Blockchain became a business buzzword in 2017 courtesy of the rise and fall of cryptocurrencies, during which...
These days, everything is agile—even if it isn’t. The drive for Agile and DevOps has rapidly expanded the pools of contracts we see where executives are throwing money at modernizing IT infrastructure and capabilities. It’s a lucrative market for the...
Although there remains a great deal of uncertainty about the impact of the current COVID-19 crisis, the doubt is really one of absolute scale. There is no doubt that the situation will lead to a financial downturn. The questions we...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of Wipro that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of TCS that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of Infosys that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of HCL that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of DXC that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of Deloitte that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of Cognizant that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT YOU’LL KNOW AFTER READING This is an enterprise-focused analysis of Accenture that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent eight quarters (Q1 2017 to Q4 2019), including...
HFS, in conjunction with Infosys, surveyed 100 C-level executives and functional heads across the globe to understand how they are evolving their enterprises to meet the changing business environment. In the process, we examined how the right culture plays a...
One of the biggest trends in computing is the shift from “normal” programming to data-driven work like machine learning (ML) plus analytics and statistical algorithms. This is where computers’ actions are not directed by a strict set of line-by-line instructions...
IT development projects are complex affairs. They are prone to budget overruns and delivering fewer benefits than anticipated. With so much money at stake, it is important that you, the CEOs and stakeholders of these major company initiatives, choose the...
What this Top 10 Report covers The 2020 HFS Top 10 Digital Workplace Design Services report examines how service providers are evolving their offerings and capabilities in the highly competitive Digital Workplace Design Services market. The report investigates...
Artificial intelligence, analytics, and automation, while offering transformative potential business value, need an integrated approach across data, processes, and technologies. When deployed in isolated use cases at task-automation levels, they do not scale and provide their expected transformational impact on...
On February 6, 2020, Unisys announced it would be selling off its considerable and well-respected federal business to SAIC for $1.2 billion—a move that will see the firm break free of some of its debt burden and, in the process, boost operational flexibility. Divesting such a large and generally well-performing business...
There is very little doubt that driving employee engagement leads to success—it drives productivity, which, according to research, ultimately means happy customers and even better profits. Disengaged employees cost companies money, which makes knowing your employees’ feeling at the company...
This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period. It provides • A revenue performance review of the leading service providers during calendar Q4...
WHAT THIS MARKET ANALYSIS REPORT COVERS This is HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020. The report provides details on contracts by renewal value,...
We’ve experienced a decade-long IT transformation, mainly driven by the increased utility that cloud-based services provide. During the next 10 years, we expect even more change as the technology shifts from the early days of virtual machines (VMs) to containers...
For as long as HFS has been in business, Unisys has been the poster child of a traditional IT services firm grappling with the onslaught of offshore delivery and, more recently, the new digital services market. For over a...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2019), including...
Outsourcing needs to find a way forward as enterprise operation leaders seek business services that are customer first and straight to digital. The IT and business services has struggled for some time, but we are seeing a big shift...
We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next decade. You may recall that last year’s Agenda centred around the theme: “Exploring...
The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A compelling reason to pay attention to it is what it...
What this Top 10 Report covers The 2019 HFS Top 10 ServiceNow Services report examines how service providers are evolving their offerings and capabilities in the highly competitive ServiceNow Services market. The report investigates how providers are differentiating...
HCL has picked up some seriously big wins over the past few years, with double-digit growth for the last 10 years helping the firm nudge above Wipro in global revenues earlier in 2019. At a couple of recent HCL events, HCL shared its secret sauce to...
Rising outsourcing contract numbers: In Q2 2019, the number of contracts increased by 4% YoY and 35% compared to Q1 2019. The total contract value (TCV) and annual contract value (ACV) in Q2 2019 increased by 13% and 31%...
As the number and variety of cybersecurity challenges continue to grow for the modern enterprise, so does the understanding that security is a top priority, regardless of your industry. Gone are the days when you select a single security...
What this Top 10 Report covers The 2019 HFS Top 10 Cloud Migration and Management Services report examines how service providers are evolving their offerings and capabilities in the highly competitive cloud market. The report investigates how providers are...
HFS Research developed the Digital OneOffice and key imperatives of a OneOffice strategy that can help enterprises design and create successful transformational experiences. We use this model to define how companies must adapt their operations to be more customer-centric,...
This market analysis examines the leading Business Process Outsourcing suppliers by revenue, giving HFS list of the Top 50 providers globally. HFS has regularly published its list of the leading BPO players since 2014. This update focuses on organizations’...
IT and business process outsourcing has weathered plenty of worrying times: the 2008 recession, big public sector failures in the US and the UK, potential changes in VAT rules, and concerns about the availability of offshore visas come to mind. Early in August there has been another high profile insource by Birmingham City Council,...
WHAT YOU’LL KNOW AFTER READING This is a comprehensive, enterprise-focused analysis of Accenture that provides information on its key financials, contract analysis, representative customer base, and geographic scope along with strengths, weaknesses, and key strategic directions. The content of this...
This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed. It is not a substitute for a physics...
A Hobson's choice (see definition) is where only one thing is offered: the two options are taking it or taking nothing. After more than two decades of development, the cost and scalability elements of the value equation delivered by traditional...
Plunging outsourcing contract numbers overall: In Q1 2019, the number of contracts decreased by 33% YoY and 14% compared to Q4 2018. The total contract value (TCV) and annual contract value (ACV) in Q1 2019 decreased by 38% and...
Since the Trump administration, poor ol’ China has come under heavy economic and political fire. But that hasn’t stunted the nation’s growing influence, particularly in the tech scene. Part of this influence is from a rapidly growing cloud giant...
We’re moving away from the relentless political satire in recent weeks (Hey, we’re only human!). We recently caught sight of an animated discussion on the future of Facebook’s new cryptocurrency at a local bowling alley. HFS’...
Salesforce (SF) has just announced its acquisition of data visualization software champion Tableau. Both firms have been at the vanguard of disruption in their markets, with Salesforce making SaaS work and Tableau rethinking the way company data should be presented...
If there is a subject that doesn’t need any more complexity, it is quantum computing. (See our latest guide and research on this.) We have focused our research on the main tent of quantum computing, full universal quantum, largely because...
This market primer looks at key trends impacting the IT services market in 2019. The key theme will be the re-platforming of the modern enterprise, making businesses ready for the next wave of technology transformation. To a certain extent technologies...
Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving computations. Quantum computing creates new ways to approach computational problems that classical computers have problems with modeling...
This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed. It is not a substitute for a physics...
Despite the headline-grabbing parlance of the US president, Mexico is shaping up to be the hottest new sourcing destination. With the proximity and time zone to cater to the US market with relative ease, the Mexican IT sector has a...
Transition phase Although the outsourcing model is going through a period of transformation, it is still an important part of the IT and business services market, but the cost saving and efficiency rhetoric has given way somewhat as companies transition...
There has been a major shift in outsourcing contracts: The number of ITMS-BPO contracts decreased by 6% in Q4 2018 compared to the previous quarter. The total contract value (TCV) and annual contract value (ACV) in Q4 2018 have decreased...
This report provides: A revenue performance review of the leading service providers during calendar 2018. An update of HFS' top line market forecast. A look at the key events and activities that impacted the market over the last three...
Over the last few years, intelligent automation (IA) has emerged as a catch-all term for various change agent technologies such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics that are being deployed individually or in concert to...
In 2018, hyperscale cloud giant Amazon Web Services (AWS) breached the $25 billion annual revenue mark, making it one of the most valuable IT services firms in the world. Pushing the firm from 7th place to 3rd in the HFS...
Today’s “digital” business models are centered on driving revenues and customer impact using interactive tools and associated analytics. The digital outcome is tied to the business model. Applications provide the enabler to provide the digital outcome, they do not provide...
Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these needs. Yet, the engine room of most organizations’ services — global business services (GBS) —...
Atos raised a few eyebrows in late 2018 when it stumped up $4 billion to acquire Syntel to add some major strengths to its US financial services business and expand its global footprint. These eyebrows are raised because this...
With Theresa May’s EU-approved Brexit deal overwhelmingly rejected by the UK parliament, the prospect of a “no-deal Brexit”, with all of its uncertainty, is becoming a realistic potential scenario. With this scenario as a backdrop for some hearty British pessimism,...
Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset. Access the full report...
HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset. Access the full report here. The infographic might take a few seconds to load....
According to over 380 enterprise leaders, a third of enterprises are aggressively pushing for increased adoption of AI technologies in their business operations. However, it is critical to design a method for developing algorithms in real-time to mitigate bias, in...
WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2018), including...
Free for a limited time to registered users! Over the past few years, the hype surrounding digital technologies has reached fever pitch. So it’s never been more important for enterprises to find a partner to help guide them through...
Security is the one of the key contract areas for digital services with 12% of share in 2018. Growing security outsourcing contracts: The number of security contracts increased by 27% in the first nine months of 2018 compared to...
In the modern enterprise, high-quality business applications are a vital building block of the technology estate. As the space has evolved, clients have pushed for the development of greater capabilities and more integrated platforms – pushing the market towards higher-value...
The HFS Research theme for 2019 is “Exploring the Next Frontier Beyond OneOffice.” The “Digital OneOffice” promises to create a boundary-less enterprise where there is only one office that matters—one that caters to the customer. But what’s beyond the OneOffice?...
Enterprises need data more than ever. Marketplace success is increasingly dependent on delighting customers, creating disruptive business models, and running smart operations with data and technology. Even as we transition into a data-driven economy, enterprises need analytics to make strategic...
Modern healthcare institutions are under more pressure now than ever before to provide adequate patient care and balance their budgets, whether it’s the faltering private US system or the perennially vilified UK National Health Service (NHS), in addition to growing...
Before you know it, your cloud carbon footprint is going to be as important as how you treat your employees, how you address diversity and the gender pay gap in the workplace, and how reliably you pay your suppliers. ...
Agribusiness is a formidable economic force. The UN estimates that agriculture uses approximately 11% of the world’s land, but in more developed economies like the UK, the figure is nearing 70%. Yet this may still not be enough. University of...
So is security a big deal? Particularly in today’s digital and agile enterprise? Absolutely. The main issue this report reveals is the disconnect between knowledge of the risks and the organization's ability to deal with them. HFS researched 300 $1Bn+...
Is there light at the end of the tunnel for the business operations and outsourcing professionals? Or is it more confused than ever? The latest joint research from KPMG Global Advisory and HFS Research gives insight on these topics: The...
The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HFS Hot Vendors"). In the rapidly changing space of digital operations, enterprises realize they cannot be everything...
This report provides: A revenue performance review of the leading service providers during calendar 2017 An update of HFS top line market forecast A look at the key events and activities that impacted the market over the last three months,...
WHAT THIS REPORT COVERS The infrastructure and enterprise cloud market continues to evolve as as-a-service and hyperscale cloud put pressure on traditional delivery models. More and more enterprises are looking for partners to tackle challenges from writing off legacy...
APAC is a growing market for outsourcing. In 2017, APAC countries signed 165 outsourcing contracts, which accounts for 11% of total ITO-BPO outsourcing market contracts. The TVC and ACV are valued at $5.5 billion and $1.4 billion respectively. The number...
It would be tough to argue that the power of the cloud is yet to be proven. If the past five years alone have told us anything, it’s that there is considerable business demand for industrialized computing capability. But, despite...
Since 2016 we’ve charted the rise and fall of a subset of high-value IT service providers—those with the highest revenue and market share in the space. Over the last two years, the market has changed considerably. Some of these notable...
WHAT THIS REPORT COVERS This report contains market size numbers, drivers and limitations across various IT and business process outsourcing services globally. Information in this document will set the right expectations about the current and future trends and buying...
Without a doubt, AWS has hit the sweet spot in the hyperscale cloud space. In a recently published report that tries to draw a line in the sand to predict the winner of the cloud war, AWS is unsurprisingly holding...
Perhaps, given the tumultuous past few years that the major Indian outsourcers have just been through, rally racing would be a better analogy than Formula 1. But, if we’re to pause for a second and take a look at revenues...
In July 2018, HFS hosted its 19th summit for enterprise operations and IT leaders in Cambridge, UK at the home of one of the United Kingdom’s most celebrated universities. This academic location, renown for its scientific achievements, made a fitting...
One of the most powerful forces driving BPO market changes over the past five years has been the shifting importance of offshore and labour arbitrage as a value lever to outsource. Some of our latest survey research shows that although...
This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are: EMEA accounted for 35% of the IT-BPO contracts announced in 2017, with 414 ITO...
This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares. Key findings are: Analytics is the second biggest contract area for digital services with 13% of share in 2017. The public sector...
WHAT THIS MARKET ANALYSIS REPORT COVERS The ITMS and BPO Contract Analysis Q1 2018 examines the contract activity of the IT management services (ITMS) and business process outsourcing (BPO) industry and analyses publicly announced ITMS and BPO contracts in...
Digital 1.0: It is really all about speed Most of digital to date, Digital 1.0 if you will, has improving speed of response as a primary strategic imperative. For a transaction to be “digital”, it must be immediate enough to...
For this year’s April Fools’ Day blog, we poked fun at blockchain and the increasing absurdity of some of its use cases. Quite a few of us out there fell for it—but most were able to delete quickly the LinkedIn...
WHAT THIS REPORT COVERS A revenue performance review of the leading service providers during calendar 2017 An update of HfS top line market forecast A look at the key events and activities that impacted the market over the last...
WHAT THIS REPORT COVERS The major hyperscale cloud players have grown exponentially in recent years, fuelled by increasing demand for enterprise cloud services. This report assesses the four major players in the space; AWS, Google, Microsoft and IBM. Examining their...
What this report covers: This report provides an analysis of the largest mid-tier IT providers. Although the revenue classification is not strict, HfS Research generally considers the mid-Tier as service providers with an annual revenue between $100 million to...
The move toward platforms and away from functionality is radically changing the game for the IT and BPO services providers, which have feasted on complexity for decades. IT services firms have relied on complex apps that require constant workarounds and...
The days of the 5-10 year operations plan are well and truly over, as our new State of Operations and Outsourcing Study, conducted with KPMG, reveals. A new chapter in the world of big Global 2000 operations structures is opening...
No doubt many of our in-boxes are already filling up with messages from companies pleading with us to opt-in and remain on their books – a looming sign of the inevitability of the Government Data Protection Regulations (GDPR) kick-off on...
We all know that the business impact of new digital technologies is massive, and we’re all warming up to it, right...? Early winners are acting boldly, while the laggards are stuck in the mud. Senior leaders who think it’s hype,...
You can grow your retail business by embracing digital interactive technologies, using them to create new customer experiences and enhance existing ones. Even in businesses that still rely on traditional “physical” methods to sell products, digital technologies can have a...
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...
The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...
The HfS FORA event in New York focused on actions enterprises must take to understand the importance of these change-agents and emerging technologies, and how to apply them to their businesses effectively. It also explored the pace of change: how...
This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure. Key findings are: 1. Public sector was the major consumer in the ITO-BPO outsourcing market, thus contributing 22% for the year...
It’s easy to push the doom and gloom narrative for the infrastructure services market - we’ve been talking about it for a long time - but the mists have started to clear, enabling us to build a clearer picture of...
WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2018. It provides: A revenue performance review of the leading service providers during calendar Q4...
This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors. Key findings are: 1. The number of ITO contracts is down sequentially in Q4 by 56% and down year-on-year...
With increasing investments in digital space, HfS industry experts has brought you the digital deal analysis for the year 2017 that mainly focuses on the outsourcing services market across the globe. This report captures 744 digital service deals out of...
With signs of both a growing demand for consulting services and a corresponding talent crunch as companies fight to bring on the professionals needed to meet demand, we could rationally expect a particular economic outcome—an increase in the cost of...
This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors. Key findings are: number of ITO contracts is up sequentially in Q4 by 1% and up year-on-year (YoY) by 49%;...
As the year starts in earnest it’s a good idea, but a slightly dangerous one given it could bite me on the arse, to reflect on assumptions made about the market growth last year and see what the market is...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
In the 12 months since it started its push into mainstream IT services research, HfS has interviewed over 1,000 enterprise IT decision makers globally, across industries, from organizations with revenues of over $1 billion. What have we learned from these...
2017 Saw a Frenzy of Digital Acquisitions; 2018 Is Likely to See More Digital merger and acquisition activity went crazy in 2017. For a variety of reasons, providers invested heavily in bringing the capabilities, knowledge, and talent they needed...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data points...
WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data points...
GDPR is an enhanced privacy regulation that manages data relating to European citizens, partners, patients, customers, and employees. This document provides a short overview to GDPR compliance, it's impact and questions all enterprises need to ask themselves before the...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...
WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017. It provides: A revenue performance review of the leading service providers during calendar Q3 2017...
WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...
WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...
WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...
We should not downplay the importance of applications in the digital enterprise. From delivering better outcomes by boosting employee productivity to boosting customer experience through more effective interfaces, applications have fast become an essential part of conducting business in the...
This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors. The top 5 insights from this report are: 1. The number of ITO contracts is down sequentially in Q3 by...
WHAT THIS REPORT COVERS This report contains market size numbers, drivers and limitations across various horizontals of F&A services Globally. information in this document will set the right expectations for the current and future trends and buying patterns. Our goal...
In 2017, HfS Published the Infrastructure Management and Enterprise Cloud Blueprint report – the first in a series of Blueprints covering IT Services. The report tackled the well-developed and mature infrastructure management and enterprise cloud market – leveraging a vast...
In September 2017, HfS hosted its 16th summit for enterprise operations and IT leaders in Chicago. The occasion also marked the debut session of the newly-formed Future of Operations in the Robotic Age Council (FORA). The purpose was to bring together...
HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...
If there’s one theme we’ve picked out from the IT Services research into infrastructure management and digital consulting, it’s the increasing importance of consultancy and professional services. This trend is part of a larger drift of provider engagement models moving...
HfS conducted the first-of-its-kind research involving 400 senior IT and operations executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations. Four-fifths of the C-Suite are...
WHAT THIS BLUEPRINT REPORT COVERSThe 2017 HfS IT Services Masters Blueprint provides a market overview and evaluation of the 18 largest providers operating across IT Services space, including Infrastructure Management and Enterprise Cloud, Application Development and Management, and Digital Strategy...
In the complex and fast-moving digital technology space, the support a provider can offer through strategy and consultancy is invaluable. As we uncover in this report, now more than ever, clients are pulling in subject matter experts and service professionals...
WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services Globally. information in this document will set the right expectations about the current and future trends and buying patterns.Our goal...
WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017. It provides: A revenue performance review of the leading service providers during calendar Q2 2017...
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Application Development and Management Services Blueprint Report provides a market overview and evaluation of the 19 largest providers operating in the space. The report considers trends that are shaping the industry, alongside...
The infrastructure and enterprise cloud services space is a buyer’s market. It became increasingly clear through our recent research how much choice buyers have. Infrastructure services, unlike some of the other HfS coverage areas, is one of the most mature...
This report is an update on our forecast in 2016 that examines and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry. A lot has changed in the last year... especially...
The pace of change in today’s world of business and IT operations is astounding. “Digital,” “Platform,” and “Automation” are most frequently used words that clients hear from their service providers and advisors but there is no common understanding or definition...
HfS Research teamed up with Concentrix for an in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework. We surveyed 154 buyers of enterprises with over $1 billion in revenues across a wide variety of industries to understand where they...
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Digital Technology Strategy and Consultancy Services Blueprint Report provides a market overview and evaluation of the 21 largest providers operating across digital IT consulting to deployment and implementation services. The report considers...
Our research shows that the Robotic Process Automation (RPA) client experience is bi-polar – around 60% the RPA adopters were satisfied, but RPA did not meet or barely met the expectations for the rest. In this PoV, we drill...
WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS IT Infrastructure Management and Enterprise Cloud Services Blueprint Report provides a market overview and evaluation of the largest providers of enterprise infrastructure managed services. The report analyses and evaluates the largest providers...
The high value IT Services market has changed considerably since the report was last published in 2016. Since then, the market has witnessed considerable consolidation through acquisitions and mergers and the continued rise of born in the cloud as-a-service providers....
The BPO market continues to be going through an extraordinary period of change – as the underlying basis for service delivery continues to shift from traditional labor-based arbitrage models to more transactional, data-led, and outcome based models. We continue...
Robotic Process Automation (RPA), offers an extra digital productivity gear by automating the links between the disparate systems to boost efficiency, accuracy, and speed, similar results can be achieved without the overhaul necessary for an upgrade and implementation of a...
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017. It provides: An update of HfS top line market forecast A look at the key events and activities that...
RPA as a technology is not flawed, but like any tool it needs to be applied to the right task. There are plenty of success stories around for RPA that deliver good outcomes. The poor outcomes typically come from a...
In this report HfS Research identifies the key dynamics of the Utility industry and the characters that will shape the IT and BPO services market trends in 2017: Recommendations to Service Buyers The contracts – The trends in awarding contracts,...
The outsourcing and shared services market has been in a seemingly endless state of flux – with the current market more muddled than ever before, organizations struggling to cope with competing priorities, and confusion on the best timing and methods...
April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology. This is a crucial event in the services industry, not only because it isn’t often a “new” $25 Billion services firm is created,...
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017. It provides: A look at the key events and activities that impacted the market over the last 3 months...
This report provides a new perspective on the IT Infrastructure Management Services Market by splitting the market into three categories - legacy outsourcing, progressive outsourcing and As-a-Service. Last year we added “As-a-Service” to our infrastructure services forecast to acknowledge that...
Our 2017 research theme is all about “making it real,” where we explore real experiences in breaking down legacy silos and mindsets inhibiting change, where enterprises and their partners are placing the needs of their customers at the heart of...
WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO and BPO service provider Tech Mahindra. Within this guide, we analyze Tech Mahindra's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what...
This market primer provides our latest size and forecast for the Business and IT Services market. We include a split between traditional IT services and our “As-a-Service” categories for both the IT Services and BPO markets.
In this report HfS Research identifies the key dynamics of the Energy industry and the characters that will shape the IT and BPO services market trends in 2017: The Energy Landscape, Stakeholders and Value Chain Challenges and complexities The Outsourcing...
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2016. It provides: A revenue performance review of the leading service providers during calendar Q3 2016 An update of HfS...
WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO service provider Atos. Within this guide, we analyze Atos's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what makes Atos a correct fit for...
HfS is providing a brief analysis of the pricing methods used in over 2000 live F&A and procurement BPO contracts. Looking primarily at the pricing and contracting models used. Focusing on whether we can finally wave goodbye to FTE...
WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer focused analysis of BPO service provider EXL. Within this guide, we analyze EXL’s core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what make EXL a...
At the end of September 2016, HCL and IBM announced a long-term extension to their partnership, focused on building out Automation and DevOps solutions for enterprise clients. Specifically, the two firms will work together on the on-going development of: ...
It’s not easy being a bank in the 21st century. Few industries have faced such a seemingly endless stream of challenges – economic downturns, intense regulatory shifts, the banking crisis and now digital disruption, all taking place over the past...
In September 2016, HfS hosted its 13th Working Summit for services buyers at the Ritz-Carlton, in White Plains, New York. Entitled Cognition, this three-day event focused on the global dynamics that are shaping the services world at the moment....
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016. It provides: An update of the HfS top-line market forecastA revenue performance review of the leading service providers during calendar Q2 2016A look...
The report examines the business and sourcing priorities for today's business leaders, their advisors and services providers. We focus on how the change in emphasis toward a more digital world is impacting the way BPM and related services are procured and...
WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services being bought across the Asia Pacific region. information in this document will set the right expectations about the current and...
WHAT THIS BLUEPRINT REPORT COVERSThis is a comprehensive buyer focused analysis of IT and BPO service provider Genpact. Within this guide Genpact’s core offerings, financials, strengths, weaknesses and strategy are analyzed. HfS also provides its unique take on what make...
WHAT THIS REPORT COVERSThe HfS Buyers’ Guide to Wipro provides an analysis of the service provider’s IT and BPO capability from the perspective of our research analysts. The guide includes our unique take on Wipro as a partner for services,...
WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services being bought across the Americas. The report provides market sizing for three major components of the Americas region: The United...
This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020. The IT services market continues to struggle as traditional infrastructure management deals fall out of favor and are replaced by...
On this edition of the HfS Podcast-as-a-Service, we talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.
This document provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020. The IT services market continues to struggle as traditional infrastructure management deals fall out of favor and are replaced by...
It's time we dispelled the scaremongering and hype and gave you the true picture of how advances in automation tools and methodologies such as RPA and autonomics will impact the global IT services and BPO industry over the next five...
This PoV examines the leading Business Process Outsourcing suppliers by revenue, giving HfS view of the Top 50 providers globally. Over the last few years, we have presented a top IT services supplier list, and this year we are presenting...
What are the key cyber threats faced by enterprises today? What core business initiatives are most at-risk? Do enterprises have the right technology, talent, and skills to outwit increasingly organized and sophisticated threat actors? How is executive management leveraging cybersecurity as...
HPE and CSC announced the merger of HPE's Enterprise Services Division and CSC, which is expected to happen before the end of March 2017. The new company will have revenues of approximately $26 billion and around 160,000 staff. We heard CEO...
The operational fabric of enterprise organizations is being impacted by many factors including digital technologies like analytics and big data, automation, mobility, and cloud/Software-as-a-Service (SaaS). We see a fundamental shift in organizational thinking from the old silio’d approaches to sourcing. This...
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016. It provides: An update of the HfS top-line market forecastA revenue performance review of the leading service providers during calendar Q1 2016A look...
Given the slowdown in the traditional market and double digital growth for digital activities, it is no wonder most leading service providers have jumped at the Digital Revolution. Big plays are being made by all of the service providers,...
This document examines the leading IT Services suppliers by revenue, giving HfS view of the Top 25 providers in both the total IT Services and "high value" IT Services. Over the last few years, we have presented a top 10 IT...
Digital technologies are changing the way we interact, operate and compete. With advancements in analytics and big data, automation, mobility, and cloud/Software-as-a-Service (SaaS), this onset of digital is having a visible impact on many enterprises' business models and customer behavior. As...
Atos just held its first ever global analyst event in North America to showcase its ambitions following on the acquisition of Xerox’ ITO business, Unify and the Worldline IPO all in the last year. As a result, Atos will have ...
In March 2016, HfS hosted its 11th Working Summit for services buyers at Gonville and Caius College, Cambridge University. This two-day event focused on the current inflection point bearing down on the sourcing community--namely the impact automation and digital technologies are...
This study provides HfS latest market size and forecast of the global F&A BPO Services market. Based on market data through to March 2016. It provides size and forecast for the market by major F&A sub segment (S2P, R2R, P2P, O2C...
This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2016. It provides: An update of HfS top line market forecastA revenue performance review of the leading service providers during calendar Q4 2015A look...
The HfS Research team looks at the newly announced but much speculated on acquisition of Dell Services by NTT DATA. In this POV, the team looks at the positive aspects of the deal for both service providers in a new merged...
CIOs Shine Brightest When They Deliver Business Value - Keeping the Lights on Just Won’t Do The biggest challenge facing CIOs and IT departments is ensuring their on-going relevance as software becomes commoditized, IT and network infrastructure increasingly evaporates into the...
Growth in services spend by the banking industry is being driven by the shift to As-a-service economy. Whilst the past 2-3 year we have seen the “traditional”, outsourcing and professional services markets growing either very slowly or declining. With the...
The last 3 years have seen fundamental changes in the expectations and attitudes towards IT and IT services, by all organizations major stakeholders: customers, employees and executives. In this document, HfS shows the change new As-a-Service attitudes are having to...
The market for cloud-based products and services is still fairly immature. SaaS, the most mature of the cloud markets, still only represented around 15% of the software market as a whole in 2015. However, the promise is that this will...
As we observed last year, Design Thinking is emerging as a popular methodology in the As-a-Service Economy, as ambitious service providers seek to evolve their services from operational efficiency toward business outcome-oriented value for clients. It is also becoming a...
Xerox has announced its intention to split into two separate, independent public companies—continuing a trend of separation and divestment that HfS has seen across the IT and business services world in recent times. In short, several service providers are seeking to...
This report builds on a number of Soundbites that HfS published in 2015 on HfSResearch.com that examined how addressing MRO as an integrated business process empowers the global process owner (in most cases the procurement executives) to drive change and...
IBM has been making a series of radical – and rapid - acquisitions as it attempts to differentiate its focus on Cloud solutions, in addition to analytics and cognitive applications and services. One of the most potentially disruptive areas of...
The fact that the market continues on a downward trajectory, in spite of growing interest in digital transformation and the shift to As-a-Service IT and business services paradigms, shows how much has been sunk into legacy operational services. With one...
Going into 2016, the IT and business services market is rife with targeted acquisitions from ambitious providers seeking to sharpen their capabilities to be competitive in the emerging As-a-Service Economy (see our research). The ability to create value for clients,...
As we have discussed in our recent research on the As-a-Service Economy, the business services world is in the midst of unprecedented change as services commoditize and providers have to find smart ways to delink revenue growth and profit from...
This report gives an overview of the IT and business services market performance upto Q4 2015. It provides: An update of HfS top line market forecastA revenue performance review of the leading service providers during calendar Q3 2015A look at the key...
The first two Soundbites in this series on MRO (How to Make MRO a Proactive Contributor to Your Enterprise and How MRO As-a-Service is Changing the Procurement Outsourcing Market)explored the challenges faced today by MRO professionals and how enterprises can get...
At the start of December 2015, HfS brought together a cross-section of the leading talent from both sides of the outsourcing community together in Harvard Square to discuss and debate the state of the industry. From these two days, 10...
HfS predicted that 2015 would be the year in which Design Thinking would come to the fore. And we have seen a number of service providers embracing it--rolling out products and services that seek to embrace this model and embed...
Side-Stepping AWS with Localized Public Cloud Capability AWS’ dominance in public cloud infrastructure has been rapid and hard to oppose. Dwarfing its closest rivals in revenue terms with its IaaS revenues likely to be larger than Microsoft, Google, and IBM combined....
We recently wrote about the challenges surrounding MRO in enterprises today and how this core-enabling, mission-critical integrated business process is unmanaged or at best poorly managed. Many enterprises don’t recognize the value of an integrated process, because the fragmented processes...
HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider. Dell has finally made its long-awaited big market move, after its 2009 acquisition of Perot,...
Of late, HfS has been researching one of the most often overlooked areas of business operations—Maintenance, Repair and Operations (MRO). MRO addresses indirect spend in the enterprise on goods and services that are consumed during the production process but are...
Being “all things to all people” is a losing strategy in today’s market. As we discussed recently, being successful as a digital transformation provider requires a new emphasis on partnership and co-opetition. Providers can’t do everything for everyone, they and...
The fact that the IT industry is being fundamentally disrupted by the Cloud and the As-a-Service Economy is old news. What is newsworthy is the pace of the change that has brought these delivery models into the business mainstream, which...
Smart service providers are quickly realizing they can’t be all things to all people. They are focusing on a selected number of industries, geographies and solutions where they can specialize and be distinctive. The success and impact of cloud is driving...
Last year, we observed the entrance of the first of the large India-heritage service providers into the Top 10 IT Services providers, with TCS entering the fray (see link). This year we can see signs that the competitive landscape is...
Now on its 25th major release and with hundreds of enterprise clients, Workday is arguably the leader in cloud-based enterprise apps. This leadership is attributable to a strong original vision, superb execution, continuing innovation, and a technical architecture that may be...
For the last three years all the traditional outsourcing-centric IT service providers having been struggling to find their feet as the market direction for infrastructure outsourcing gravitated toward cloud and digital. IBM is not immune to this and the business...
10 years ago, perhaps even 5 years ago, we would not have expected a football team, even those as big and successful as Chelsea and Manchester United, to need a digital strategy. And if they did, we would have expected...
Global Business Services Market Size and Forecast 2013- 2018.
Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services. You just need to look back 5 years to see how quickly the landscape can shift....
This document looks at the growth enjoyed by the onshore- and offshore-centric service providers over the past 4 years. Looking at the factors that have made this group of providers as successful as they are and whether this growth is...
This document examines EVRY's Q4 2013 calendar results. What follows is the analysis of EVRY's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014. Focusing on HfS' key assumptions for the European outsourcing markets, important structural changes to the market and what to watch out for in...
This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.Focusing on HfS' key assumptions for the outsourcing markets, important structural changes to the market and what to watch...
This document examines Accenture's Q4 2013 results. What follows is the analysis of Accetnure's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
IT services is only growing at barely 4% globally, so when we look at the double-digit growth of the Indian majors, it’s more because they are winning business from the Western incumbents providers than merely exploiting new areas of business...
This document examines the leading IT and business service providers revenue growth in Q3 2013. Providing a rundown of the factors that are driving revenue growth in the main industry players during the quarter and looking at how these companies...
Our landmark report, conducted with KPMG, outlines why GBS is changing the game of business services delivery. The changes taking place in business services operating models and effective sourcing strategies are coming to represent the most significant and impactful value...
This document examines Wipro Q3 2013 (Fiscal Q2 2014) results. What follows is the analysis of Wipro key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines Nordic IT Services company Tieto's Q3 2013 results. What follows is the analysis of Tieto's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines Unisys Q3 2013 results. What follows is the analysis of Unisys key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines EVRY's Q3 2013 results. What follows is the analysis of EVRY's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines IBM's Q3 2013 results - fiscal Q2 2014. What follows is the analysis of IBM's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines TCS' Q3 2013 results - fiscal Q2 2014. What follows is the analysis of TCS' key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines Infosys Fiscal Q2 (Q3 2013 calendar) results. What follows is the analysis of Infosys key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
While the traditional BPO market has ballooned over the past 12 years to surpass $300 Billion in annual expenditure this year, it is the “disruptive” BPO services markets which are fast becoming the growth drivers for the future. This document...
This document examines Accenture's Fiscal Q4 (Q3 2013 calendar) results. What follows is the analysis of Accenture's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines the leading IT and business service providers revenue growth in Q2 2013. Providing a rundown of the factors that are driving revenue growth in the main industry players during the quarter and looking at how these companies...
The UK Cabinet Office has been looking to reduce the £11B it spends on IT services. The Office of Fair Trading (OFT) has set up an inquiry to investigate whether small companies can compete fairly for government contracts. This POV...
This document examines TCS' Q2 2013 results - fiscal Q1 2014. What follows is the analysis of TCS' key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
This document examines IBM's Q2 2013 results. What follows is the key financial data analysis of IBM focusing on IBM Global Services. This data is updated quarterly to include the latest financial results, comparing and examining current results against past...
This document examines Infosys Fiscal Q1 2014 results. What follows is the key financial data analysis of Infosys. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.
IBM GTS is the part of IBM that focuses on IT services, providing a full range of IT services from maintenance to strategic outsourcing. This document looks at how IBM GTS is approaching to innovation as part of its approach...
New joint research from KPMG LLP (KPMG) and HfS Research (HfS) and extensive KPMG client experience reveal the true state of the outsourcing market and its emerging place in the framework of global business services.After five years of economic purgatory,...
This document provides HfS Research’s market sizing and forecasting for North American IT and BPO services market from 2012 to 2017. The data in this report takes full calendar year 2012 results into consideration. This report analyzes the North American...
HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to traditional law firms and are increasingly turning to LPO for bulk legal work. The market for legal services outsourcing...
This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of global forecast data for 2013. The data in this report takes Q4 2012 and full...
IT and Finance & Accounting Dominate Outsourcing Plans: Close to a third of high-end enterprises view Global Business Services as mission-critical Enterprises still very focused on achieving operational results when they outsourcing High-end enterprises focused on cost, mid-market...
Updated January / February 2013 Market sizing based on service provider financials to Q3 2012 Sizing methodology HfS’ market sizing relies on a consistent primary methodology that is used for each service category. HfS's primary method is...
IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017: Growth led by strong professional services spending as slow economies bounce back in 2013 – pent up demand in Japan during H2 2013 Professional services preferred way...
This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of global forecast data. Sizing and forecasting markets isn’t rocket science, but when it happens...
Sizing methodology HfS's market sizing relies on a consistent primary methodology that is used for each category. HfS's primary method is a supply side model that builds market dimensions by estimating revenues from the most significant service providers in each...
How to approach, develop and benchmark your BPO pricing strategy for Finance and Accounting, Procurement and Human Resources functions.The HfS PriceIndicator™ shares HfS Research’s latest thoughts on evolving pricing methodologies in the BPO space while setting out the methodology used...
