Jamie Snowdon

Jamie Snowdon has primary responsibility for overseeing the development of HFS’ Quarterly Market Index, in addition to managing and developing the firm’s data-centric products and services.  He works across the HFS analyst teams to define evolving services markets and create market size estimates and forecasts.  He also manages HFS’ quantitative survey and benchmark data.

 

Jamie has over seventeen years experience in the IT and Business Services industry. In that time he has worked in a variety of roles including sales, marketing, consulting and as an industry analyst. Jamie’s analyst career has largely been spent conducting data analysis including market size/forecast models, quantitative/qualitative survey analysis and competitive analysis.

 

Prior to HFS, Jamie worked for UK-based analyst firm Nelson-Hall as a Research Director, conducting vendor and market analysis within the IT and Business Services community. Prior to Nelson-Hall, Jamie spent seven years at IDC, where he was the European consulting director for IDC’s services group, managing all of their bespoke research. Jamie specialised in delivering custom market forecast models and forecasting tools tailored to his client’s individual needs. In addition, Jamie ran IDC’s European outsourcing research, covering both IT and business process outsourcing. Jamie has wide industry knowledge covering IT consulting, enterprise applications, IT & business process outsourcing, desktop & network services, equipment maintenance, and business continuity.

 

Earlier in his analyst career, Jamie spent four and a half years at the IT services research specialist INPUT in a mixture of marketing and analysis roles. He left as the UK operations manager having spent two years as a customer services industry analyst. Jamie completed his graduate training at one of the UK’s leading electronic and IT distribution companies.

 

Jamie’s passion is learning; he holds university degrees in general science (computing), law and has a post graduate diploma in legal practice. He lives in Twickenham, London, with his wife and two daughters. His other loves include cycling, reading trashy sci-fi, cool technology, and the perfect pint.

Content By Jamie Snowdon

Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract value...

Market Analysis

The Enterprise Reboot - Digital Transformation is key to sustaining relevance in a new reality

The COVID-19 pandemic has further reinforced the importance of driving enterprise transformation using technology as an enabler. Technology underpins nearly every change triggered or accelerated by the crisis. Emerging technologies that enable automation, artificial intelligence, powerful computing, connected devices and...

Highlight Reports

HFS Highlight: Persistent Systems and IBM expand Cloud Pak collaboration

Increasingly, barriers to cloud adoption don’t come from an absence of enterprise appetite. Instead, there are specific industry challenges that must be overcome before businesses can see ROI. To support their industry clients in adopting cloud services, IBM and Persistent...

Points of View

Balance cost and quality for agile apps market success

Over the past three months, we’ve conducted plenty of client reference calls to understand how the agile software services market is evolving and what “good” looks like from a client’s perspective. While vendors spend billions investing in new tools, technologies,...

Points of View

Employ flexibility and integrity to woo enterprises with cultural affinity

One of the hardest things to do as an IT service provider is to differentiate. HFS analysts sit in on hundreds of briefing calls a year in which we hear about a supplier’s services. The remarkable thing is how undifferentiated...

Highlight Reports

HFS Highlight: HCL and Google team up to win the e-commerce market

On the 4th of June, 2020, HCL announced a new partnership with Google. An innocuous enough announcement when providers and vendors across the industry are quick to release press packs about their latest alliance. But digging into the detail, it...

Top 10 Reports

HFS Top 10: Agile Software Development, 2020

What this Top 10 Report covers   The HFS Top 10: Agile Software Development, 2020 report examines how service providers are evolving their software development offerings and capabilities in light of the move to agile development methods The report investigates...

Market Analysis

ITMS and BPO Contract Analysis—Q1 2020

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract...

Points of View

Business Leaders Should Get Real With Virtual and Augmented Reality

VR has come along way in the last 5 years. With the launch of new types of stand-alone headsets, consumers using VR with their mobile phones like Google Carboard and AR embedded in new businesses. Business leaders must explore where...

Market Analysis

Market Index Q1 2020

This report provides:   A look at the key events and activities that impacted the market over the last three months, including contracts/M&A. A list of major M&A activity for the quarter. Quarterly contracting signing analysis. A rundown of the...

Highlight Reports

HFS Highlight: Microsoft focusing Azure Quantum on real-world problems but IBM still leads the way

Last year Microsoft announced plans to deliver Quantum computing services via its Azure platform, supporting hardware platforms from IonQ, Honeywell, and Quantum Circuits Inc and delivering its own hardware via the platform when it was available. More recently, this month...

Points of View

Service providers need to prepare for the impact of COVID-19 on the services market

One of the words that you will hear the most when people discuss any market and COVID-19 is “uncertainty”—uncertainty about the scale of the impact, and uncertainty as a killer of market confidence and market performance. The one thing that...

Market Analysis

Market Index Q4 2019

This report provides:   A revenue performance review of the leading service providers during calendar 2019. A look at the key events and activities that impacted the market over the last three months, including contracts/M&A. A list of major M&A...

Points of View

Enterprise leaders serious about development quality need to stop paying lip service to agile

We are compiling our Agile Software Development Top 10 report, which rates service providers’ capabilities at delivering their clients’ agile dreams. As HFS conducts reference calls with executives leading agile change programs, the primary message is that until the business...

Points of View

Ignore blockchain at your peril, but don’t drive blindly

Distributed ledger technologies, including blockchain, promise to change business models fundamentally and are potentially as significant as the impact of the internet itself. Blockchain became a business buzzword in 2017 courtesy of the rise and fall of cryptocurrencies, during which...

Points of View

Agile project managers must find partners with the brains and brawn to deliver—Cognizant acquiring Contino certainly bolsters its capabilities

These days, everything is agile—even if it isn’t. The drive for Agile and DevOps has rapidly expanded the pools of contracts we see where executives are throwing money at modernizing IT infrastructure and capabilities. It’s a lucrative market for the...

Points of View

Quantum could hold the key for post-recession growth—tech giants, enterprises, and investors can’t lose sight of its potential

Although there remains a great deal of uncertainty about the impact of the current COVID-19 crisis, the doubt is really one of absolute scale. There is no doubt that the situation will lead to a financial downturn. The questions we...

Supplier Assessments

Service Provider Assessment - Wipro

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of Wipro that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - TCS

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of TCS that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - Infosys

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of Infosys that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - HCL

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of HCL that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - DXC

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of DXC that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - Deloitte

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of Deloitte that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - Cognizant

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of Cognizant that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Supplier Assessments

Service Provider Assessment - Accenture

WHAT YOU’LL KNOW AFTER READING   This is an enterprise-focused analysis of Accenture that provides a summary of HFS analysts view on the providers strengths, weaknesses, key financial and performance in our recent Top 10 reports. The content of this...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent eight quarters (Q1 2017 to Q4 2019), including...

Points of View

Enterprise leaders must build the three pillars of hyper-productive work to be successful in the modern economy

HFS, in conjunction with Infosys, surveyed 100 C-level executives and functional heads across the globe to understand how they are evolving their enterprises to meet the changing business environment. In the process, we examined how the right culture plays a...

Points of View

Use crowdsourcing to inject creativity into cutting-edge IT project work

One of the biggest trends in computing is the shift from “normal” programming to data-driven work like machine learning (ML) plus analytics and statistical algorithms. This is where computers’ actions are not directed by a strict set of line-by-line instructions...

Points of View

Don’t be bullied by your procurement department—choose the correct engagement model with your service provider to give your next big IT software project the best chance of success

IT development projects are complex affairs. They are prone to budget overruns and delivering fewer benefits than anticipated. With so much money at stake, it is important that you, the CEOs and stakeholders of these major company initiatives, choose the...

Top 10 Reports

HFS Top 10 Digital Workplace Design Services 2020

  What this Top 10 Report covers   The 2020 HFS Top 10 Digital Workplace Design Services report examines how service providers are evolving their offerings and capabilities in the highly competitive Digital Workplace Design Services market.   The report investigates...

Points of View

Solve the Automation Scale Challenge with Integrated Automation

Artificial intelligence, analytics, and automation, while offering transformative potential business value, need an integrated approach across data, processes, and technologies. When deployed in isolated use cases at task-automation levels, they do not scale and provide their expected transformational impact on...

Points of View

Unisys unleashed: IT services incumbents should heed Unisys selling off its federal services business as a warning shot

On February 6, 2020, Unisys announced it would be selling off its considerable and well-respected federal business to SAIC for $1.2 billion—a move that will see the firm break free of some of its debt burden and, in the process, boost operational flexibility. Divesting such a large and generally well-performing business...

Points of View

Managers serious about talent need to stop paying lip service to employee engagement and use more agile pulse surveys

There is very little doubt that driving employee engagement leads to success—it drives productivity, which, according to research, ultimately means happy customers and even better profits. Disengaged employees cost companies money, which makes knowing your employees’ feeling at the company...

Market Analysis

Early Q4 2019 Results Roundup

This report provides a fast overview into the first wave of financial results from the main service companies covering the calendar Q4 2019 period. It provides   • A revenue performance review of the leading service providers during calendar Q4...

Market Analysis

IT and BPO outsourcing contract renewal analysis—2020

WHAT THIS MARKET ANALYSIS REPORT COVERS   This is HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020. The report provides details on contracts by renewal value,...

Points of View

IT needs to invest more in cloud 2.0 – with service partners playing a vital role

We’ve experienced a decade-long IT transformation, mainly driven by the increased utility that cloud-based services provide. During the next 10 years, we expect even more change as the technology shifts from the early days of virtual machines (VMs) to containers...

Points of View

Unisys’ investment in security, automation and cloud capabilities moves the firm to stable growth, and should add them to your selection process

  For as long as HFS has been in business, Unisys has been the poster child of a traditional IT services firm grappling with the onslaught of offshore delivery and, more recently, the new digital services market. For over a...

Market Analysis

ITMS and BPO Contract Analysis—Q3 2019

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2019), including...

Market Analysis

State of Operations and Outsourcing 2019

  Outsourcing needs to find a way forward as enterprise operation leaders seek business services that are customer first and straight to digital. The IT and business services has struggled for some time, but we are seeing a big shift...

Points of View

Ten years after, ten years onward: HFS Research Agenda 2020

We're delighted to share with you our 2020 Research Agenda, as we continue our mission to define business operations and their technology enablement in the next decade.     You may recall that last year’s Agenda centred around the theme: “Exploring...

Points of View

You should think big with quantum computing!

  The most pressing issue with quantum computing is the general public’s lack of understanding of what it can do and when it will be practical to use it. A compelling reason to pay attention to it is what it...

Top 10 Reports

HFS Top 10 ServiceNow Services 2019

  What this Top 10 Report covers   The 2019 HFS Top 10 ServiceNow Services report examines how service providers are evolving their offerings and capabilities in the highly competitive ServiceNow Services market. The report investigates how providers are differentiating...

Points of View

HCL is going toe-to-toe with major IT services firms and winning: Enterprises must consider their capability to bring scale to digital engagements

  HCL has picked up some seriously big wins over the past few years, with double-digit growth for the last 10 years helping the firm nudge above Wipro in global revenues earlier in 2019. At a couple of recent HCL events, HCL shared its secret sauce to...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q2 2019

  Rising outsourcing contract numbers: In Q2 2019, the number of contracts increased by 4% YoY and 35% compared to Q1 2019. The total contract value (TCV) and annual contract value (ACV) in Q2 2019 increased by 13% and 31%...

Points of View

Sharpen your swords and fill your disruptor-sized cybersecurity gaps today!

  As the number and variety of cybersecurity challenges continue to grow for the modern enterprise, so does the understanding that security is a top priority, regardless of your industry. Gone are the days when you select a single security...

Top 10 Reports

HFS Top 10: Cloud Migration and Management Services 2019

What this Top 10 Report covers    The 2019 HFS Top 10 Cloud Migration and Management Services report examines how service providers are evolving their offerings and capabilities in the highly competitive cloud market. The report investigates how providers are...

Points of View

Trailblaze a path to your customer-centric OneOffice experience with these five strategic imperatives

  HFS Research developed the Digital OneOffice and key imperatives of a OneOffice strategy that can help enterprises design and create successful transformational experiences. We use this model to define how companies must adapt their operations to be more customer-centric,...

Market Analysis

HFS BPO Top 50

This market analysis examines the leading Business Process Outsourcing suppliers by revenue, giving HFS list of the Top 50 providers globally.   HFS has regularly published its list of the leading BPO players since 2014. This update focuses on organizations’...

Points of View

Operations leaders shouldn’t expect outsourcing to fix strategic issues

  IT and business process outsourcing has weathered plenty of worrying times: the 2008 recession, big public sector failures in the US and the UK, potential changes in VAT rules, and concerns about the availability of offshore visas come to mind. Early in August there has been another high profile insource by Birmingham City Council,...

Supplier Assessments

One Office Vendor Assessment: Accenture

WHAT YOU’LL KNOW AFTER READING This is a comprehensive, enterprise-focused analysis of Accenture that provides information on its key financials, contract analysis, representative customer base, and geographic scope along with strengths, weaknesses, and key strategic directions. The content of this...

Market Analysis

HFS Quantum Computing Primer - Update

This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed. It is not a substitute for a physics...

Points of View

BPO Service Providers: you’re facing Hobson’s Choice. Embrace Automation, or Prepare for Oblivion

    A Hobson's choice (see definition) is where only one thing is offered: the two options are taking it or taking nothing. After more than two decades of development, the cost and scalability elements of the value equation delivered by traditional...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

  Plunging outsourcing contract numbers overall: In Q1 2019, the number of contracts decreased by 33% YoY and 14% compared to Q4 2018. The total contract value (TCV) and annual contract value (ACV) in Q1 2019 decreased by 38% and...

Points of View

Service providers must look at Alibaba Cloud as their next strategic partner

  Since the Trump administration, poor ol’ China has come under heavy economic and political fire. But that hasn’t stunted the nation’s growing influence, particularly in the tech scene. Part of this influence is from a rapidly growing cloud giant...

Points of View

The Undercover Analyst: Back by unpopular demand, featuring real analysis!

  We’re moving away from the relentless political satire in recent weeks (Hey, we’re only human!). We recently caught sight of an animated discussion on the future of Facebook’s new cryptocurrency at a local bowling alley.       HFS’...

Points of View

How Salesforce’s $15.7B Tableau grab will impact you

Salesforce (SF) has just announced its acquisition of data visualization software champion Tableau. Both firms have been at the vanguard of disruption in their markets, with Salesforce making SaaS work and Tableau rethinking the way company data should be presented...

Points of View

Technology leaders must understand what quantum really is before investing in misguided POCs

If there is a subject that doesn’t need any more complexity, it is quantum computing. (See our latest guide and research on this.) We have focused our research on the main tent of quantum computing, full universal quantum, largely because...

Market Analysis

Re-platforming the enterprise: 2019 Market Primer

This market primer looks at key trends impacting the IT services market in 2019. The key theme will be the re-platforming of the modern enterprise, making businesses ready for the next wave of technology transformation. To a certain extent technologies...

Points of View

When should you worry about investing time and energy in understanding quantum computing?

Quantum computing is a truly exciting emerging technology. It is a new type of computing that provides a fundamentally new way of solving computations. Quantum computing creates new ways to approach computational problems that classical computers have problems with modeling...

Market Analysis

HFS Quantum Computing Primer

This is a practical guide to quantum computing, explaining in simple terms what quantum computing is, why it is important and the types of quantum computer that are being used and developed. It is not a substitute for a physics...

Points of View

Sourcing executives must warm up to shoring in Mexico

Despite the headline-grabbing parlance of the US president, Mexico is shaping up to be the hottest new sourcing destination. With the proximity and time zone to cater to the US market with relative ease, the Mexican IT sector has a...

Market Analysis

Top 100 outsourcing contracts of 2018

Transition phase Although the outsourcing model is going through a period of transformation, it is still an important part of the IT and business services market, but the cost saving and efficiency rhetoric has given way somewhat as companies transition...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q4 2018

There has been a major shift in outsourcing contracts: The number of ITMS-BPO contracts decreased by 6% in Q4 2018 compared to the previous quarter. The total contract value (TCV) and annual contract value (ACV) in Q4 2018 have decreased...

Market Analysis

Market Index Q1 2019

  This report provides: A revenue performance review of the leading service providers during calendar 2018. An update of HFS' top line market forecast. A look at the key events and activities that impacted the market over the last three...

Points of View

Integrated Automation: Why You’ve Been Doing It All Wrong

Over the last few years, intelligent automation (IA) has emerged as a catch-all term for various change agent technologies such as robotic process automation (RPA), artificial intelligence (AI), and smart analytics that are being deployed individually or in concert to...

Points of View

Absolutely sure you’re ready for AWS lock-in? Then read this first

In 2018, hyperscale cloud giant Amazon Web Services (AWS) breached the $25 billion annual revenue mark, making it one of the most valuable IT services firms in the world. Pushing the firm from 7th place to 3rd in the HFS...

Points of View

Wipro clients must improve their understanding of digital outcomes to leverage the firm’s growing capabilities

Today’s “digital” business models are centered on driving revenues and customer impact using interactive tools and associated analytics.  The digital outcome is tied to the business model.  Applications provide the enabler to provide the digital outcome, they do not provide...

Points of View

GBS leaders must align their shared services for the digital age or face extinction

Enterprise leaders are under increased pressure to pivot their businesses to meet the needs of consumers and ensure operations are agile enough to support these needs. Yet, the engine room of most organizations’ services — global business services (GBS) —...

Points of View

Atos clients: Get your share of the Syntel efficiency gains!

  Atos raised a few eyebrows in late 2018 when it stumped up $4 billion to acquire Syntel to add some major strengths to its US financial services business and expand its global footprint. These eyebrows are raised because this...

Points of View

No-deal Brexit will Paralyze Data Initiatives for Multi-nationals

With Theresa May’s EU-approved Brexit deal overwhelmingly rejected by the UK parliament, the prospect of a “no-deal Brexit”, with all of its uncertainty, is becoming a realistic potential scenario. With this scenario as a backdrop for some hearty British pessimism,...

Points of View

Infographic: Analytics Leaders vs. Laggards

Analytics are increasingly part of the "secret sauce" of the enterprise. HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset. Access the full report...

Points of View

Infographic: Enterprise Analytics Challenges

HFS Research, with support from Infosys BPM, interviewed 262 enterprise decision makers across the Global 2000 about their use of data as a strategic asset. Access the full report here.     The infographic might take a few seconds to load....

Points of View

Avoid Garbage in, Garbage out: AI Leaders Must Focus on Business Outcomes, not Algos

According to over 380 enterprise leaders, a third of enterprises are aggressively pushing for increased adoption of AI technologies in their business operations. However, it is critical to design a method for developing algorithms in real-time to mitigate bias, in...

Market Analysis

ITMS and BPO Contract Analysis Q3 2018

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2018), including...

Top 10 Reports

HFS Top 10 Digital Technology Strategy and Consulting Services 2018

Free for a limited time to registered users!   Over the past few years, the hype surrounding digital technologies has reached fever pitch. So it’s never been more important for enterprises to find a partner to help guide them through...

Market Analysis

How Are Enterprises Consuming Security Services?

Security is the one of the key contract areas for digital services with 12% of share in 2018.   Growing security outsourcing contracts: The number of security contracts increased by 27% in the first nine months of 2018 compared to...

Top 10 Reports

HFS Top 10 Application Development and Management Services 2018

In the modern enterprise, high-quality business applications are a vital building block of the technology estate. As the space has evolved, clients have pushed for the development of greater capabilities and more integrated platforms – pushing the market towards higher-value...

Points of View

Exploring the Next Frontier Beyond OneOffice: HFS Research Agenda 2019

The HFS Research theme for 2019 is “Exploring the Next Frontier Beyond OneOffice.” The “Digital OneOffice” promises to create a boundary-less enterprise where there is only one office that matters—one that caters to the customer. But what’s beyond the OneOffice?...

Points of View

Smart Analytics Impacts Your Competitive Edge with Predictive OneOffice Capability

Enterprises need data more than ever. Marketplace success is increasingly dependent on delighting customers, creating disruptive business models, and running smart operations with data and technology. Even as we transition into a data-driven economy, enterprises need analytics to make strategic...

Points of View

How the NHS Could Save $650m Using RPA to Combat Complexity, Save Money, and Bring Admin Staff Back from the Edge

Modern healthcare institutions are under more pressure now than ever before to provide adequate patient care and balance their budgets, whether it’s the faltering private US system or the perennially vilified UK National Health Service (NHS), in addition to growing...

Points of View

The Big Green Monster Is Back to Punish Your Lousy Cloud Carbon Footprint

Before you know it, your cloud carbon footprint is going to be as important as how you treat your employees, how you address diversity and the gender pay gap in the workplace, and how reliably you pay your suppliers.  ...

Points of View

Artificially Intelligent Agriculture Anyone? Aquabyte, Plenty, and Soft Robotics Take Agribusiness into the Robotic Age

Agribusiness is a formidable economic force. The UN estimates that agriculture uses approximately 11% of the world’s land, but in more developed economies like the UK, the figure is nearing 70%. Yet this may still not be enough. University of...

Points of View

Why Enterprises Are Leaving Themselves Open to Significant Risk

So is security a big deal? Particularly in today’s digital and agile enterprise? Absolutely. The main issue this report reveals is the disconnect between knowledge of the risks and the organization's ability to deal with them. HFS researched 300 $1Bn+...

Market Analysis

State of Operations and Outsourcing 2018

Is there light at the end of the tunnel for the business operations and outsourcing professionals? Or is it more confused than ever? The latest joint research from KPMG Global Advisory and HFS Research gives insight on these topics: The...

Hot Vendors

HFS Hot Vendors: Q3 2018

The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for the Digital OneOffice (read "Introducing the HFS Hot Vendors"). In the rapidly changing space of digital operations, enterprises realize they cannot be everything...

Market Analysis

Market Index Q3 2018

This report provides: A revenue performance review of the leading service providers during calendar 2017 An update of HFS top line market forecast A look at the key events and activities that impacted the market over the last three months,...

Top 10 Reports

HFS Top 10 Infrastructure and Enterprise Cloud Services 2018

WHAT THIS REPORT COVERS   The infrastructure and enterprise cloud market continues to evolve as as-a-service and hyperscale cloud put pressure on traditional delivery models. More and more enterprises are looking for partners to tackle challenges from writing off legacy...

Market Analysis

APAC Contract Landscape Analysis

APAC is a growing market for outsourcing. In 2017, APAC countries signed 165 outsourcing contracts, which accounts for 11% of total ITO-BPO outsourcing market contracts. The TVC and ACV are valued at $5.5 billion and $1.4 billion respectively. The number...

Points of View

Don’t Let Security Concerns Hold Back Your Cloud Migration Journey

It would be tough to argue that the power of the cloud is yet to be proven. If the past five years alone have told us anything, it’s that there is considerable business demand for industrialized computing capability. But, despite...

Market Analysis

What Does the IT Services Market Look like in 2018?

Since 2016 we’ve charted the rise and fall of a subset of high-value IT service providers—those with the highest revenue and market share in the space. Over the last two years, the market has changed considerably. Some of these notable...

Market Analysis

IT Services and BPO Market Size and Forecast, 2018–2022

WHAT THIS REPORT COVERS   This report contains market size numbers, drivers and limitations across various IT and business process outsourcing services globally. Information in this document will set the right expectations about the current and future trends and buying...

Points of View

Why AWS’ Techie Focus May Make Cloud Harder for Your Boardroom to Digest

Without a doubt, AWS has hit the sweet spot in the hyperscale cloud space. In a recently published report that tries to draw a line in the sand to predict the winner of the cloud war, AWS is unsurprisingly holding...

Points of View

HCL Hurdles Wipro into 4th Place – but for How Long with the Alight Deal?

Perhaps, given the tumultuous past few years that the major Indian outsourcers have just been through, rally racing would be a better analogy than Formula 1. But, if we’re to pause for a second and take a look at revenues...

Points of View

The HFS FORA Summit: Cambridge 2018 - The State of Digital Operations

In July 2018, HFS hosted its 19th summit for enterprise operations and IT leaders in Cambridge, UK at the home of one of the United Kingdom’s most celebrated universities. This academic location, renown for its scientific achievements, made a fitting...

Points of View

Stakeholders' Digital Agendas Are Shaping the BPO Top 50

One of the most powerful forces driving BPO market changes over the past five years has been the shifting importance of offshore and labour arbitrage as a value lever to outsource. Some of our latest survey research shows that although...

Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are:   EMEA accounted for 35% of the IT-BPO contracts announced in 2017, with 414 ITO...

Market Analysis

How are companies consuming analytics services? Analytics Contracts Deep Dive Analysis

This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares. Key findings are:   Analytics is the second biggest contract area for digital services with 13% of share in 2017. The public sector...

Market Analysis

ITMS and BPO Contract Analysis Q1 2018

WHAT THIS MARKET ANALYSIS REPORT COVERS   The ITMS and BPO Contract Analysis Q1 2018 examines the contract activity of the IT management services (ITMS) and business process outsourcing (BPO) industry and analyses publicly announced ITMS and BPO contracts in...

Points of View

Are you ready to move your digital transformation into a higher gear?

Digital 1.0: It is really all about speed Most of digital to date, Digital 1.0 if you will, has improving speed of response as a primary strategic imperative. For a transaction to be “digital”, it must be immediate enough to...

Points of View

Is blockchain a giant digital joke?

For this year’s April Fools’ Day blog, we poked fun at blockchain and the increasing absurdity of some of its use cases. Quite a few of us out there fell for it—but most were able to delete quickly the LinkedIn...

Market Analysis

Market Index Q2 2018

WHAT THIS REPORT COVERS   A revenue performance review of the leading service providers during calendar 2017 An update of HfS top line market forecast A look at the key events and activities that impacted the market over the last...

Points of View

A blueprint assessment of the top 4 cloud providers: AWS, Google, IBM and Microsoft

WHAT THIS  REPORT COVERS The major hyperscale cloud players have grown exponentially in recent years, fuelled by increasing demand for enterprise cloud services. This report assesses the four major players in the space; AWS, Google, Microsoft and IBM. Examining their...

Market Analysis

Beyond Twitch: Analyzing the mid-tier service provider landscape

What this report covers:   This report provides an analysis of the largest mid-tier IT providers. Although the revenue classification is not strict, HfS Research generally considers the mid-Tier as service providers with an annual revenue between $100 million to...

Points of View

Salesforce acquiring MuleSoft issues a death threat to service providers

The move toward platforms and away from functionality is radically changing the game for the IT and BPO services providers, which have feasted on complexity for decades. IT services firms have relied on complex apps that require constant workarounds and...

Points of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

The days of the 5-10 year operations plan are well and truly over, as our new State of Operations and Outsourcing Study, conducted with KPMG, reveals. A new chapter in the world of big Global 2000 operations structures is opening...

Points of View

With GDPR about to strike, who is actually ready? The Industry speaks...

No doubt many of our in-boxes are already filling up with messages from companies pleading with us to opt-in and remain on their books – a looming sign of the inevitability of the Government Data Protection Regulations (GDPR) kick-off on...

Points of View

Make Digital Your Core Strength!

We all know that the business impact of new digital technologies is massive, and we’re all warming up to it, right...? Early winners are acting boldly, while the laggards are stuck in the mud. Senior leaders who think it’s hype,...

Points of View

Retailers: you must embrace digital in your physical environments too

You can grow your retail business by embracing digital interactive technologies, using them to create new customer experiences and enhance existing ones.  Even in businesses that still rely on traditional “physical” methods to sell products, digital technologies can have a...

Points of View

Infographic: 6 ways to succeed as an IT professional

The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...

Points of View

Infographic: 7 ways to stay relevant as an IT leader

The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...

Points of View

How to survive when your IT skills become irrelevant

The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...

Points of View

HfS FORA New York: are we just kicking the can of job elimination down the road?

The HfS FORA event in New York focused on actions enterprises must take to understand the importance of these change-agents and emerging technologies, and how to apply them to their businesses effectively. It also explored the pace of change: how...

Market Analysis

Public Sector Contract Analysis for 2017

This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.   Key findings are:   1. Public sector was the major consumer in the ITO-BPO outsourcing market, thus contributing 22% for the year...

Points of View

Is the Infrastructure Services Market Doomed?

It’s easy to push the doom and gloom narrative for the infrastructure services market - we’ve been talking about it for a long time - but the mists have started to clear, enabling us to build a clearer picture of...

Market Analysis

Market Index Q1 2018

WHAT THIS REPORT COVERS   This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2018. It provides: A revenue performance review of the leading service providers during calendar Q4...

Market Analysis

North American Contract Landscape Q4 2017

This report analyses publicly announced ITO and BPO contracts in North America by service types, key verticals, and main vendors. Key findings are:   1. The number of ITO contracts is down sequentially in Q4 by 56% and down year-on-year...

Market Analysis

Digital Deals Deep Dive Analysis – 2017

With increasing investments in digital space, HfS industry experts has brought you the digital deal analysis for the year 2017 that mainly focuses on the outsourcing services market across the globe. This report captures 744 digital service deals out of...

Points of View

The Impact of Digital on IT Consulting. Has it reached Terminal Velocity?

With signs of both a growing demand for consulting services and a corresponding talent crunch as companies fight to bring on the professionals needed to meet demand, we could rationally expect a particular economic outcome—an increase in the cost of...

Market Analysis

ITO/BPO Contracts Analysis: Q4 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors. Key findings are: number of ITO contracts is up sequentially in Q4 by 1% and up year-on-year (YoY) by 49%;...

Market Analysis

2018: IT Services Beyond the Tipping Point

As the year starts in earnest it’s a good idea, but a slightly dangerous one given it could bite me on the arse, to reflect on assumptions made about the market growth last year and see what the market is...

Points of View

Infographic: The State of Automation in Insurance

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

Infographic: The State of Automation in Banking

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

Infographic: The State of Automation in Healthcare

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

Infographic: The State of Automation in Manufacturing

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

Infographic: The State of Automation in Telecoms

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

What Enterprise IT Services Clients Want in 2018

In the 12 months since it started its push into mainstream IT services research, HfS has interviewed over 1,000 enterprise IT decision makers globally, across industries, from organizations with revenues of over $1 billion. What have we learned from these...

Points of View

Mergers and Acquisitions: Clients Deserve Better

2017 Saw a Frenzy of Digital Acquisitions; 2018 Is Likely to See More   Digital merger and acquisition activity went crazy in 2017. For a variety of reasons, providers invested heavily in bringing the capabilities, knowledge, and talent they needed...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Healthcare

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Utilities

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Manufacturing

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Energy

WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data points...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Travel and Hospitality

WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data points...

Points of View

General Data Protection Regulation (GDPR) Overview

  GDPR is an enhanced privacy regulation that manages data relating to European citizens, partners, patients, customers, and employees. This document provides a short overview to GDPR compliance, it's impact and questions all enterprises need to ask themselves before the...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Telecom

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Public Sector

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Insurance

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Top 10 Reports

Blueprint Snapshot: Digital Tech Strategy Services, Banking and Financial Services

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published the landmark digital technology strategy and consultancy blueprint report. We formed this report using a wealth of data from qualitative client references, detailed vendor briefings and RFIs, and hundreds of data...

Market Analysis

Market Index Q4 2017

WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2017. It provides: A revenue performance review of the leading service providers during calendar Q3 2017...

Top 10 Reports

Blueprint Snapshot: Telecom IT Services, 2017

WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Top 10 Reports

Blueprint Snapshot: Public Sector IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Top 10 Reports

Blueprint Snapshot: Travel, Transport, and Logistics IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Top 10 Reports

Blueprint Snapshot: Utilities IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Top 10 Reports

Blueprint Snapshot: Manufacturing IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Top 10 Reports

Blueprint Snapshot: Insurance IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...

Top 10 Reports

Blueprint Snapshot: Healthcare and Life Sciences IT Services 2017

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...

Top 10 Reports

Blueprint Snapshot: Banking and Finance IT Services, 2017

WHAT THIS BLUEPRINT REPORT COVERS In 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from...

Top 10 Reports

Blueprint Snapshot: Energy IT Services, 2017

WHAT THIS SNAPSHOT REPORT COVERSIn 2017, HfS Published a series of four IT service Blueprints across the infrastructure and enterprise cloud, application development and management, digital technology strategy and consultancy, and IT services masters. We formed these reports from a...

Points of View

Pushing the CX Envelope Supported by SaaS and Mobile

We should not downplay the importance of applications in the digital enterprise. From delivering better outcomes by boosting employee productivity to boosting customer experience through more effective interfaces, applications have fast become an essential part of conducting business in the...

Market Analysis

ITO/BPO Contract Analysis Q3 2017

This report analyses publicly announced ITO and BPO contracts in 2017 by region, service types, key verticals, and main vendors. The top 5 insights from this report are: 1. The number of ITO contracts is down sequentially in Q3 by...

Market Analysis

Multi-Process F&A BPO Market Size and Forecast 2017 – 2021

WHAT THIS REPORT COVERS This report contains market size numbers, drivers and limitations across various horizontals of F&A services Globally. information in this document will set the right expectations for the current and future trends and buying patterns. Our goal...

Points of View

Turbulence Ahead: Major Trends Wreak Havoc in the Infrastructure Space

In 2017, HfS Published the Infrastructure Management and Enterprise Cloud Blueprint report – the first in a series of Blueprints covering IT Services. The report tackled the well-developed and mature infrastructure management and enterprise cloud market – leveraging a vast...

Points of View

The inaugural FORA Council Mandate - Chicago 2017

In September 2017, HfS hosted its 16th summit for enterprise operations and IT leaders in Chicago.  The occasion also marked the debut session of the newly-formed Future of Operations in the Robotic Age Council (FORA). The purpose was to bring together...

Points of View

Infographic: The State of Automation & AI

HfS Research teamed up with Hexaware for an in-depth look at how enterprises are investing in and adopting AI and Automation technology. We surveyed 400 buyers of enterprises with over $1 billion in revenues across a wide variety of industries...

Points of View

Consulting Never Dies: The Key to Successful Post-Digital IT Services

If there’s one theme we’ve picked out from the IT Services research into infrastructure management and digital consulting, it’s the increasing importance of consultancy and professional services. This trend is part of a larger drift of provider engagement models moving...

Points of View

The State of Automation & AI: The C-Suite’s Number One Strategic Imperative

HfS conducted the first-of-its-kind research involving 400 senior IT and operations executives from enterprise customers to drive a fact-based discussion on the impact and maturity of automation and Artificial Intelligence (AI) on business operations.   Four-fifths of the C-Suite are...

Top 10 Reports

HfS Blueprint: IT Services Masters 2017

WHAT THIS BLUEPRINT REPORT COVERSThe 2017 HfS IT Services Masters Blueprint provides a market overview and evaluation of the 18 largest providers operating across IT Services space, including Infrastructure Management and Enterprise Cloud, Application Development and Management, and Digital Strategy...

Points of View

Client Investments in CX and Security Are Likely to Keep Consultants Busy

In the complex and fast-moving digital technology space, the support a provider can offer through strategy and consultancy is invaluable. As we uncover in this report, now more than ever, clients are pulling in subject matter experts and service professionals...

Market Analysis

IT Services and BPO Market Size and Forecast, 2017 – 2021

WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services Globally. information in this document will set the right expectations about the current and future trends and buying patterns.Our goal...

Market Analysis

Market Index Q3 2017

WHAT THIS REPORT COVERS This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2017. It provides: A revenue performance review of the leading service providers during calendar Q2 2017...

Top 10 Reports

HfS Blueprint: Application Development and Management Services 2017

WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Application Development and Management Services Blueprint Report provides a market overview and evaluation of the 19 largest providers operating in the space. The report considers trends that are shaping the industry, alongside...

Points of View

The Good, the Bad, and the Ugly of Infrastructure and Cloud Services

The infrastructure and enterprise cloud services space is a buyer’s market. It became increasingly clear through our recent research how much choice buyers have. Infrastructure services, unlike some of the other HfS coverage areas, is one of the most mature...

Market Analysis

Impact of Automation and AI on Services Jobs, 2016-2022

This report is an update on our forecast in 2016 that examines and predicts likely impact of the most recent wave of automation on the IT Services and BPO industry.   A lot has changed in the last year... especially...

Points of View

The HfS Triple A Trifecta: Automation, Analytics, and Artificial Intelligence

The pace of change in today’s world of business and IT operations is astounding. “Digital,” “Platform,” and “Automation” are most frequently used words that clients hear from their service providers and advisors but there is no common understanding or definition...

Points of View

Infographic: Creating Great Digital Customer Experiences with OneOffice

HfS Research teamed up with Concentrix for an in-depth look at how enterprises are investing in and adopting a digital OneOffice-type framework. We surveyed 154 buyers of enterprises with over $1 billion in revenues across a wide variety of industries to understand where they...

Top 10 Reports

HfS Blueprint: Digital Technology Strategy and Consultancy Services

WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS Digital Technology Strategy and Consultancy Services Blueprint Report provides a market overview and evaluation of the 21 largest providers operating across digital IT consulting to deployment and implementation services. The report considers...

Points of View

The 4 Distinguishing Characteristics of Highly Successful RPA Initiatives

Our research shows that the Robotic Process Automation (RPA) client experience is bi-polar – around 60% the RPA adopters were satisfied, but RPA did not meet or barely met the expectations for the rest.   In this PoV, we drill...

Top 10 Reports

HfS Blueprint: IT Infra Management and Enterprise Cloud Services

WHAT THIS BLUEPRINT REPORT COVERS The 2017 HfS IT Infrastructure Management and Enterprise Cloud Services Blueprint Report provides a market overview and evaluation of the largest providers of enterprise infrastructure managed services. The report analyses and evaluates the largest providers...

Points of View

The 2017 High Value IT Services Top 25

The high value IT Services market has changed considerably since the report was last published in 2016. Since then, the market has witnessed considerable consolidation through acquisitions and mergers and the continued rise of born in the cloud as-a-service providers....

Market Analysis

The HfS BPO Top 50

The BPO market continues to be going through an extraordinary period of change – as the underlying basis for service delivery continues to shift from traditional labor-based arbitrage models to more transactional, data-led, and outcome based models.   We continue...

Points of View

RPA Breathes New life Into NPower’s Legacy Systems

Robotic Process Automation (RPA), offers an extra digital productivity gear by automating the links between the disparate systems to boost efficiency, accuracy, and speed, similar results can be achieved without the overhaul necessary for an upgrade and implementation of a...

Market Analysis

Market Index Q2 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2017. It provides: An update of HfS top line market forecast A look at the key events and activities that...

Points of View

5 Things Companies Must Get Right With RPA

RPA as a technology is not flawed, but like any tool it needs to be applied to the right task. There are plenty of success stories around for RPA that deliver good outcomes. The poor outcomes typically come from a...

Market Analysis

HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

In this report HfS Research identifies the key dynamics of the Utility industry and the characters that will shape the IT and BPO services market trends in 2017: Recommendations to Service Buyers The contracts – The trends in awarding contracts,...

Points of View

State of the Outsourcing, Shared Services, and Operations Industry 2017

The outsourcing and shared services market has been in a seemingly endless state of flux – with the current market more muddled than ever before, organizations struggling to cope with competing priorities, and confusion on the best timing and methods...

Points of View

DXC – Changing the Name Alone Won’t Halt the Nose-Dive

April 3rd saw the long-anticipated creation of a new IT and BPO powerhouse service provider – DXC.technology. This is a crucial event in the services industry, not only because it isn’t often a “new” $25 Billion services firm is created,...

Market Analysis

Market Index Q1 2017

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2017. It provides: A look at the key events and activities that impacted the market over the last 3 months...

Points of View

IT Infrastructure Management Services in the Post-Digital World

This report provides a new perspective on the IT Infrastructure Management Services Market by splitting the market into three categories - legacy outsourcing, progressive outsourcing and As-a-Service. Last year we added “As-a-Service” to our infrastructure services forecast to acknowledge that...

Points of View

The 2017 HfS Blueprint Agenda: Making the Intelligent OneOffice™ Real

Our 2017 research theme is all about “making it real,” where we explore real experiences in breaking down legacy silos and mindsets inhibiting change, where enterprises and their partners are placing the needs of their customers at the heart of...

Supplier Assessments

Tech Mahindra Buyers' Guide

WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO and BPO service provider Tech Mahindra. Within this guide, we analyze Tech Mahindra's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what...

Market Analysis

Services In 2017 At 2.9% Growth, But Likely To Be Revised Down As Politics Trumps Economics

This market primer provides our latest size and forecast for the Business and IT Services market. We include a split between traditional IT services and our “As-a-Service” categories for both the IT Services and BPO markets.

Market Analysis

HfS Industry Trends and Analysis – Energy Overview and Services Opportunities

In this report HfS Research identifies the key dynamics of the Energy industry and the characters that will shape the IT and BPO services market trends in 2017: The Energy Landscape, Stakeholders and Value Chain Challenges and complexities The Outsourcing...

Market Analysis

Market Index Q4 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q4 2016. It provides: A revenue performance review of the leading service providers during calendar Q3 2016 An update of HfS...

Supplier Assessments

Atos Buyers' Guide

WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO service provider Atos. Within this guide, we analyze Atos's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what makes Atos a correct fit for...

Market Analysis

BPO Pricing Evolution

HfS is providing a brief analysis of the pricing methods used in over 2000 live F&A and procurement BPO contracts. Looking primarily at the pricing and contracting models used.   Focusing on whether we can finally wave goodbye to FTE...

Supplier Assessments

EXL Buyers' Guide

WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer focused analysis of BPO service provider EXL. Within this guide, we analyze EXL’s core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what make EXL a...

Points of View

HCL and IBM Partnership Prepares for an Uncertain Future

At the end of September 2016, HCL and IBM announced a long-term extension to their partnership, focused on building out Automation and DevOps solutions for enterprise clients. Specifically, the two firms will work together on the on-going development of:  ...

Points of View

Journey to Intelligent Operations in Banking

It’s not easy being a bank in the 21st century. Few industries have faced such a seemingly endless stream of challenges – economic downturns, intense regulatory shifts, the banking crisis and now digital disruption, all taking place over the past...

Points of View

The Services Industry Stirs in its Sleep…But Can it Wake Up?

In September 2016, HfS hosted its 13th Working Summit for services buyers at the Ritz-Carlton, in White Plains, New York.   Entitled Cognition, this three-day event focused on the global dynamics that are shaping the services world at the moment....

Market Analysis

Market Index Q3 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016. It provides: An update of the HfS top-line market forecastA revenue performance review of the leading service providers during calendar Q2 2016A look...

Points of View

Making the Leap from Effective to Strategic BPM

The report examines the business and sourcing priorities for today's business leaders, their advisors and services providers. We focus on how the change in emphasis toward a more digital world is impacting the way BPM and related services are procured and...

Market Analysis

APAC IT Services and BPO Market Size and Forecast, 2016 - 2020

WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services being bought across the Asia Pacific region. information in this document will set the right expectations about the current and...

Supplier Assessments

Genpact Buyers' Guide

WHAT THIS BLUEPRINT REPORT COVERSThis is a comprehensive buyer focused analysis of IT and BPO service provider Genpact. Within this guide Genpact’s core offerings, financials, strengths, weaknesses and strategy are analyzed. HfS also provides its unique take on what make...

Supplier Assessments

Wipro Buyers' Guide

WHAT THIS REPORT COVERSThe HfS Buyers’ Guide to Wipro provides an analysis of the service provider’s IT and BPO capability from the perspective of our research analysts. The guide includes our unique take on Wipro as a partner for services,...

Market Analysis

Americas IT Services and BPO Market Size and Forecast, 2016 - 2020

WHAT THIS REPORT COVERSThis report contains market size numbers, drivers and limitations across various IT and Business Process outsourcing services being bought across the Americas. The report provides market sizing for three major components of the Americas region: The United...

Market Analysis

EMEA IT Services and BPO Market Size and Forecast, 2016 - 2020

This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020. The IT services market continues to struggle as traditional infrastructure management deals fall out of favor and are replaced by...

Points of View

Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

On this edition of the HfS Podcast-as-a-Service, we talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.  

Market Analysis

IT Services and BPO Market Size and Forecast, 2016 - 2020

This document provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020. The IT services market continues to struggle as traditional infrastructure management deals fall out of favor and are replaced by...

Points of View

Automation Will Trim 1.4 Million Global Services Jobs by 2021

It's time we dispelled the scaremongering and hype and gave you the true picture of how advances in automation tools and methodologies such as RPA and autonomics will impact the global IT services and BPO industry over the next five...

Market Analysis

The HfS BPO Top 50

This PoV examines the leading Business Process Outsourcing suppliers by revenue, giving HfS view of the Top 50 providers globally. Over the last few years, we have presented a top IT services supplier list, and this year we are presenting...

Points of View

The State of Cybersecurity and Digital Trust 2016

What are the key cyber threats faced by enterprises today? What core business initiatives are most at-risk? Do enterprises have the right technology, talent, and skills to outwit increasingly organized and sophisticated threat actors? How is executive management leveraging cybersecurity as...

Points of View

Can HPE+CSC Dominate the Digital Underbelly or has that Ship Sailed?

HPE and CSC announced the merger of HPE's Enterprise Services Division and CSC, which is expected to happen before the end of March 2017. The new company will have revenues of approximately $26 billion and around 160,000 staff. We heard CEO...

Points of View

The Journey to Intelligent Operations and OneOffice —Study Findings

The operational fabric of enterprise organizations is being impacted by many factors including digital technologies like analytics and big data, automation, mobility, and cloud/Software-as-a-Service (SaaS).  We see a fundamental shift in organizational thinking from the old silio’d approaches to sourcing. This...

Market Analysis

Market Index Q2 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q2 2016. It provides: An update of the HfS top-line market forecastA revenue performance review of the leading service providers during calendar Q1 2016A look...

Points of View

Wipro Bets Big to Grow on the Back of Digital Obsession

​ Given the slowdown in the traditional market and double digital growth for digital activities, it is no wonder most leading service providers have jumped at the Digital Revolution. Big plays are being made by all of the service providers,...

Points of View

The 2016 HfS High-Value IT Services Top 25

​This document examines the leading IT Services suppliers by revenue, giving HfS view of the Top 25 providers in both the total IT Services and "high value" IT Services. Over the last few years, we have presented a top 10 IT...

Points of View

Finance in the Digital Age

Digital technologies are changing the way we interact, operate and compete. With advancements in analytics and big data, automation, mobility, and cloud/Software-as-a-Service (SaaS), this onset of digital is having a visible impact on many enterprises' business models and customer behavior. As...

Points of View

Atos Aims to Orchestrate the As-a-Service Economy

Atos just held its first ever global analyst event in North America to showcase its ambitions following on the acquisition of Xerox’ ITO business, Unify and the Worldline IPO all in the last year. As a result, Atos will have ...

Points of View

12 Ways to Survive the Race to Irrelevance

​In March 2016, HfS hosted its 11th Working Summit for services buyers at Gonville and Caius College, Cambridge University. This two-day event focused on the current inflection point bearing down on the sourcing community--namely the impact automation and digital technologies are...

Market Analysis

Global F&A BPO Market Size and Forecast

This study provides HfS latest market size and forecast of the global F&A BPO Services market. Based on market data through to March 2016. It provides size and forecast for the market by major F&A sub segment (S2P, R2R, P2P, O2C...

Market Analysis

Market Index Q1 2016 - Update

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q1 2016. It provides: An update of HfS top line market forecastA revenue performance review of the leading service providers during calendar Q4 2015A look...

Points of View

Client Centricity Must Dominate NTT DATA Acquisition of Dell Services

The HfS Research team looks at the newly announced but much speculated on acquisition of Dell Services by NTT DATA. In this POV, the team looks at the positive aspects of the deal for both service providers in a new merged...

Points of View

Five Golden Rules to Avoid IT Irrelevance

CIOs Shine Brightest When They Deliver Business Value - Keeping the Lights on Just Won’t Do The biggest challenge facing CIOs and IT departments is ensuring their on-going relevance as software becomes commoditized, IT and network infrastructure increasingly evaporates into the...

Points of View

2020 Forecast for IT and Business Services in Banking and Financial Services

Growth in services spend by the banking industry is being driven by the shift to As-a-service economy. Whilst the past 2-3 year we have seen the “traditional”, outsourcing and professional services markets growing either very slowly or declining. With the...

Points of View

“Can Do” IT Underpins the As-a-Service Economy

The last 3 years have seen fundamental changes in the expectations and attitudes towards IT and IT services, by all organizations major stakeholders: customers, employees and executives. In this document, HfS shows the change new As-a-Service attitudes are having to...

Points of View

Cloud Stocks Take a Beating

The market for cloud-based products and services is still fairly immature. SaaS, the most mature of the cloud markets, still only represented around 15% of the software market as a whole in 2015. However, the promise is that this will...

Points of View

Designs on Your Business: IBM's Deals Start to Ad Up

As we observed last year, Design Thinking is emerging as a popular methodology in the As-a-Service Economy, as ambitious service providers seek to evolve their services from operational efficiency toward business outcome-oriented value for clients. It is also becoming a...

Points of View

Xerox Aims to Get Fit With a Split

Xerox has announced its intention to split into two separate, independent public companies—continuing a trend of separation and divestment that HfS has seen across the IT and business services world in recent times. In short, several service providers are seeking to...

Points of View

MRO As-a-Service: Shift to As-a-Service Economy Changes the Value Prop

This report builds on a number of Soundbites that HfS published in 2015 on HfSResearch.com that examined how addressing MRO as an integrated business process empowers the global process owner (in most cases the procurement executives) to drive change and...

Points of View

IBM’s Video Spending Spree Continues with Ustream

IBM has been making a series of radical – and rapid - acquisitions as it attempts to differentiate its focus on Cloud solutions, in addition to analytics and cognitive applications and services. One of the most potentially disruptive areas of...

Points of View

As Onus Switches from Labor to Digital, How Will Service Providers Perform in 2016?

The fact that the market continues on a downward trajectory, in spite of growing interest in digital transformation and the shift to As-a-Service IT and business services paradigms, shows how much has been sunk into legacy operational services. With one...

Points of View

Size Still Matters—Will Virtusa Make a Success of the Polaris Acquisition?

Going into 2016, the IT and business services market is rife with targeted acquisitions from ambitious providers seeking to sharpen their capabilities to be competitive in the emerging As-a-Service Economy (see our research). The ability to create value for clients,...

Points of View

Wipro Gets Serious About As-a-Service with the Acquisition of Viteos

As we have discussed in our recent research on the As-a-Service Economy, the business services world is in the midst of unprecedented change as services commoditize and providers have to find smart ways to delink revenue growth and profit from...

Market Analysis

Market Index Q4 2015 - Update

This report gives an overview of the IT and business services market performance upto Q4 2015. It provides: An update of HfS top line market forecastA revenue performance review of the leading service providers during calendar Q3 2015A look at the key...

Points of View

Delivering MRO in the As-a-Service Economy

The first two Soundbites in this series on MRO (How to Make MRO a Proactive Contributor to Your Enterprise and How MRO As-a-Service is Changing the Procurement Outsourcing Market)explored the challenges faced today by MRO professionals and how enterprises can get...

Points of View

10 Insights From Harvard Shaping Intelligent Operations

At the start of December 2015, HfS brought together a cross-section of the leading talent from both sides of the outsourcing community together in Harvard Square to discuss and debate the state of the industry.  From these two days, 10...

Points of View

Time To Call Out Design Studios Papering Over Legacy Cracks

HfS predicted that 2015 would be the year in which Design Thinking would come to the fore. And we have seen a number of service providers embracing it--rolling out products and services that seek to embrace this model and embed...

Points of View

Contemplating the New Telefonica and Huawei Partnership

Side-Stepping AWS with Localized Public Cloud Capability AWS’ dominance in public cloud infrastructure has been rapid and hard to oppose. Dwarfing its closest rivals in revenue terms with its IaaS revenues likely to be larger than Microsoft, Google, and IBM combined....

Points of View

How to Make MRO a Proactive Contributor to Your Enterprise

We recently wrote about the challenges surrounding MRO in enterprises today and how this core-enabling, mission-critical integrated business process is unmanaged or at best poorly managed. Many enterprises don’t recognize the value of an integrated process, because the fragmented processes...

Points of View

The New Dell: Integrating Enterprise-Class As-a-Service Solutions Essential

HfS examines the implications of Dell's acquisition of EMC on the services market. Focusing on the likely success of Dell as a hybrid cloud provider. Dell has finally made its long-awaited big market move, after its 2009 acquisition of Perot,...

Points of View

How MRO As-a-Service is Changing the Procurement Outsourcing Market

Of late, HfS has been researching one of the most often overlooked areas of business operations—Maintenance, Repair and Operations (MRO). MRO addresses indirect spend in the enterprise on goods and services that are consumed during the production process but are...

Points of View

Co-opetition in Full-Swing as Accenture Inks a Smart Partnership with AWS

Being “all things to all people” is a losing strategy in today’s market. As we discussed recently, being successful as a digital transformation provider requires a new emphasis on partnership and co-opetition. Providers can’t do everything for everyone, they and...

Points of View

Amazon Web Services (AWS) Builds Enterprise Appeal

The fact that the IT industry is being fundamentally disrupted by the Cloud and the As-a-Service Economy is old news. What is newsworthy is the pace of the change that has brought these delivery models into the business mainstream, which...

Points of View

Co-opetition to Drive Digital Capability: EVRY Signs up for the IBM Cloud

Smart service providers are quickly realizing they can’t be all things to all people. They are focusing on a selected number of industries, geographies and solutions where they can specialize and be distinctive. The success and impact of cloud is driving...

Points of View

The 2015 IT Services Top Ten

Last year, we observed the entrance of the first of the large India-heritage service providers into the Top 10 IT Services providers, with TCS entering the fray (see link). This year we can see signs that the competitive landscape is...

Points of View

Workday at 10: Still Rising

Now on its 25th major release and with hundreds of enterprise clients, Workday is arguably the leader in cloud-based enterprise apps. This leadership is attributable to a strong original vision, superb execution, continuing innovation, and a technical architecture that may be...

Points of View

IBM Prepares its GTS Business to Compete in the As-a-Service Economy

For the last three years all the traditional outsourcing-centric IT service providers having been struggling to find their feet as the market direction for infrastructure outsourcing gravitated toward cloud and digital. IBM is not immune to this and the business...

Points of View

WITCH* Team Is Next?

10 years ago, perhaps even 5 years ago, we would not have expected a football team, even those as big and successful as Chelsea and Manchester United, to need a digital strategy. And if they did, we would have expected...

Market Analysis

Global Business Services: Market Size and Forecast 2013- 2018

Global Business Services Market Size and Forecast 2013- 2018.

Points of View

Six Market Disruptions that will Challenge the Indian Services Majors in the Next 3 to 5 Years

Today's traditional Indian majors are on safe ground for another 2 to 3 years before major disruptive changes come to the provision of services. You just need to look back 5 years to see how quickly the landscape can shift....

Points of View

The Indian Majors Have Doubled Their Market Share of IT and Business Services in Four Years – Will it Continue?

This document looks at the growth enjoyed by the onshore- and offshore-centric service providers over the past 4 years. Looking at the factors that have made this group of providers as successful as they are and whether this growth is...

Points of View

Evry Returns to Growth as Markets Recover

This document examines EVRY's Q4 2013 calendar results. What follows is the analysis of EVRY's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Expect a 2% Rebound in the European Outsourcing Market in 2014

This document looks at the market potential for BPO and IT Outsourcing services in Europe for 2014. Focusing on HfS' key assumptions for the European outsourcing markets, important structural changes to the market and what to watch out for in...

Points of View

2014 IT and Business Services Market Growth Forecast

This document looks at how the market potential for BPO and IT Outsourcing services will change in the run up to 2014.Focusing on HfS' key assumptions for the outsourcing markets, important structural changes to the market and what to watch...

Points of View

Accenture’s Performance Q4 2013: Strong Sign(ings) of Growth to Come?

This document examines Accenture's Q4 2013 results. What follows is the analysis of Accetnure's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Who's Going to Challenge for Indian IT Services Supremacy in 2014?

IT services is only growing at barely 4% globally, so when we look at the double-digit growth of the Indian majors, it’s more because they are winning business from the Western incumbents providers than merely exploiting new areas of business...

Points of View

Q3 Service Provider Wrap-Up: India Resurgent

This document examines the leading IT and business service providers revenue growth in Q3 2013. Providing a rundown of the factors that are driving revenue growth in the main industry players during the quarter and looking at how these companies...

Points of View

The Global Business Services Industry Study

Our landmark report, conducted with KPMG, outlines why GBS is changing the game of business services delivery. The changes taking place in business services operating models and effective sourcing strategies are coming to represent the most significant and impactful value...

Points of View

Wipro Q3 2013: Infrastructure and Analytics Sales Drive a Second Successive Growth Quarter

This document examines Wipro Q3 2013 (Fiscal Q2 2014) results. What follows is the analysis of Wipro key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Tieto Q3 2013: Nordic Markets Still Under Pressure

This document examines Nordic IT Services company Tieto's Q3 2013 results. What follows is the analysis of Tieto's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Unisys Q3 2013: What Must It Do To Find Revenue Growth?

This document examines Unisys Q3 2013 results. What follows is the analysis of Unisys key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

EVRY Q3: Restructuring Starts to Pay Off in Margin

This document examines EVRY's Q3 2013 results. What follows is the analysis of EVRY's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

IBM Q3: Upward Growth Trajectory for GBS Continues

This document examines IBM's Q3 2013 results - fiscal Q2 2014. What follows is the analysis of IBM's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

TCS Q3: Remains the One to Watch

This document examines TCS' Q3 2013 results - fiscal Q2 2014. What follows is the analysis of TCS' key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Supplier Watch: Infosys

This document examines Infosys Fiscal Q2 (Q3 2013 calendar) results. What follows is the analysis of Infosys key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

The Disruptive BPO Industry Forecast

While the traditional BPO market has ballooned over the past 12 years to surpass $300 Billion in annual expenditure this year, it is the “disruptive” BPO services markets which are fast becoming the growth drivers for the future. This document...

Points of View

Supplier Watch: Accenture

This document examines Accenture's Fiscal Q4 (Q3 2013 calendar) results. What follows is the analysis of Accenture's key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Q2 Service Provider Wrap-Up

This document examines the leading IT and business service providers revenue growth in Q2 2013. Providing a rundown of the factors that are driving revenue growth in the main industry players during the quarter and looking at how these companies...

Points of View

The UK Government Gets Tough on Big IT Firms

The UK Cabinet Office has been looking to reduce the £11B it spends on IT services. The Office of Fair Trading (OFT) has set up an inquiry to investigate whether small companies can compete fairly for government contracts. This POV...

Points of View

Supplier Watch: TCS Update

This document examines TCS' Q2 2013 results - fiscal Q1 2014. What follows is the analysis of TCS' key financial data. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Supplier Watch: IBM Update

This document examines IBM's Q2 2013 results. What follows is the key financial data analysis of IBM focusing on IBM Global Services. This data is updated quarterly to include the latest financial results, comparing and examining current results against past...

Points of View

Supplier Watch: Infosys Update

This document examines Infosys Fiscal Q1 2014 results. What follows is the key financial data analysis of Infosys. This data is updated quarterly to include the latest financial results, comparing and examining current results against past performances.

Points of View

Collaboration is the Key to IBM GTS' Approach to Innovation

IBM GTS is the part of IBM that focuses on IT services, providing a full range of IT services from maintenance to strategic outsourcing. This document looks at how IBM GTS is approaching to innovation as part of its approach...

Points of View

Outsourcing is Dead, Long Live Outsourcing!

New joint research from KPMG LLP (KPMG) and HfS Research (HfS) and extensive KPMG client experience reveal the true state of the outsourcing market and its emerging place in the framework of global business services.After five years of economic purgatory,...

Market Analysis

HfS Market Index N.A.: IT Services and BPO Market 2013 – 2017, Q2 2013

This document provides HfS Research’s market sizing and forecasting for North American IT and BPO services market from 2012 to 2017. The data in this report takes full calendar year 2012 results into consideration. This report analyzes the North American...

Points of View

Legal Services Outsourcing—A Market Overview

HfS examines market for Legal Process Outsourcing (LPO). Recent cost pressures in corporate legal departments has driven them to seek alternatives to traditional law firms and are increasingly turning to LPO for bulk legal work. The market for legal services outsourcing...

Market Analysis

Global IT Services Market Size and Forecast 2013

 This document sets out HfS Research’s market sizing and forecasting methodology for global IT services market data and includes the first update to HfS of global forecast data for 2013. The data in this report takes Q4 2012 and full...

Points of View

State of the Outsourcing Industry 2013: Executive Findings

  IT and Finance & Accounting Dominate Outsourcing Plans:   Close to a third of high-end enterprises view Global Business Services as mission-critical Enterprises still very focused on achieving operational results when they outsourcing High-end enterprises focused on cost, mid-market...

Market Analysis

The HfS Market Index: European IT Services and BPO Market Size and Forecast, 2013 - 2017

    Updated January / February 2013 Market sizing based on service provider financials to Q3 2012 Sizing methodology   HfS’ market sizing relies on a consistent primary methodology that is used for each service category. HfS's primary method is...

Market Analysis

The HfS Market Index: Asia Pacific IT Services and BPO Market Size and Forecast, 2013 - 2017

  IT Services to growth 5.3% in 2013, 4.8% CAGR to 2017:   Growth led by strong professional services spending as slow economies bounce back in 2013 – pent up demand in Japan during H2 2013 Professional services preferred way...

Market Analysis

The HfS Market Index: Global IT Services and BPO Market Size and Forecast Primer, Q1 2013

  This document sets out HfS Research’s market size and forecasting methodology for global IT and business services market data and provides the first set of global forecast data.   Sizing and forecasting markets isn’t rocket science, but when it happens...

Market Analysis

HfS Market Index: IT Services and BPO Market 2013 – 2017, Q1 2013

Sizing methodology HfS's market sizing relies on a consistent primary methodology that is used for each category. HfS's primary method is a supply side model that builds market dimensions by estimating revenues from the most significant service providers in each...

Points of View

The HfS Research BPO Price-benchmarking tool: Introducing the HfS BPO PriceIndicator™

How to approach, develop and benchmark your BPO pricing strategy for Finance and Accounting, Procurement and Human Resources functions.The HfS PriceIndicator™ shares HfS Research’s latest thoughts on evolving pricing methodologies in the BPO space while setting out the methodology used...

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