Martin Gabriel

Martin Gabriel is an Associate Director of Research, at HFS, tracking global outsourcing deals in IT/BPO/Engineering services and supporting different practice leads in secondary research, data analysis, PoV’s and research writing.

 

Martin has over 5 years of research, analytics and market intelligence experience in TCS and Xchanging. At his TCS role, he worked on point of sale and consumer panel data and on analytical projects, providing business insights to the client. He was responsible for analyzing the retailers and the consumer behavior for various FMCG/CPG products to address diverse business issues and provide actionable recommendations for the future growth for clients. He performed extensive category reviews, brand management and trend analysis based on point of sales and homes scan data along with information from secondary sources. At Xchanging, he was part of the market intelligence team supporting Xchanging’s vertical heads, strategy and sales and marketing team.

 

Martin holds a Master’s in Business Administration from PESIT college (Visvesvaraya Technological University), Bangalore and a Bachelor of Commerce from St. Xavier’s (MS University) Tamil Nadu. Martin is passionate about fitness and going for long drives on his motorbike.

Content By Martin Gabriel

Market Analysis

ITMS and BPO Contract Analysis—Q3 2020

This report analyses publicly announced ITMS and BPO contracts in Q3 2020 by region, service types, key verticals, main vendors and digital services. WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology...

Highlight Reports

HFS Highlight: Cognizant magnifies its cloud muscles with its 6th acquisition: 10th Magnitude

Cloud-related outsourcing deals accounted for approximately 60% of digital deals in Q2 2020, significantly greater than any at point in recent years ( exhibit 1.) While enterprises have been strictly evaluating other investments to help them achieve rapid pivots to...

Market Analysis

ITMS and BPO Contract Analysis—Q2 2020

WHAT THIS MARKET ANALYSIS REPORT COVERS This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract value...

Points of View

Balance cost and quality for agile apps market success

Over the past three months, we’ve conducted plenty of client reference calls to understand how the agile software services market is evolving and what “good” looks like from a client’s perspective. While vendors spend billions investing in new tools, technologies,...

Points of View

Providers must shore up cloud talent in a $305+ billion market opportunity

Cloud computing enabled businesses across the globe to rapidly switch to remote and decentralized operating models. While the switch was easier for some than others, the transition has settled a major enterprise conundrum: to migrate or not to migrate? The...

Top 10 Reports

HFS Top 10: Agile Software Development, 2020

What this Top 10 Report covers   The HFS Top 10: Agile Software Development, 2020 report examines how service providers are evolving their software development offerings and capabilities in light of the move to agile development methods The report investigates...

Market Analysis

ITMS and BPO Contract Analysis—Q1 2020

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed since Jan 2017, including estimated total contract value (TCV) and annual contract...

Points of View

COVID-19: Mid-level managers need to nail their soft-skills in this crisis

We are all experiencing unprecedented events during the COVID-19 outbreak. Social distancing, prolonged lockdowns, and unexpected working from home have inflicted immense emotional distress among employees globally. In this rising tide of emotional well-being concerns, companies are rolling out employee...

Points of View

COVID-19: Technology providers must support government and healthcare professionals in this time of crisis - ServiceNow shows them how

In our situation, individual contributions are no longer sufficient. Businesses, communities, and governments can achieve more by coming together to tackle the COVID-19 pandemic. In most regions, governments have offered stability and security to employers and employees alike—in some cases...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS—Q4 2019

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent eight quarters (Q1 2017 to Q4 2019), including...

Top 10 Reports

HFS Top 10 Digital Workplace Design Services 2020

  What this Top 10 Report covers   The 2020 HFS Top 10 Digital Workplace Design Services report examines how service providers are evolving their offerings and capabilities in the highly competitive Digital Workplace Design Services market.   The report investigates...

Points of View

Providers must invest in talent initiatives - TCS’s approach is driving down attrition of valuable talents

The IT industry is struggling with a talent crisis. As demand for highly skilled IT talent - particularly in technologies such as artificial intelligence (AI), machine language (ML), advanced analytics, IoT, cybersecurity, robotics, cloud computing, and data mining - continues...

Market Analysis

IT and BPO outsourcing contract renewal analysis—2020

WHAT THIS MARKET ANALYSIS REPORT COVERS   This is HFS Research’s first-ever IT/BPO outsourcing contract renewal report. In this report, we analyze outsourcing contracts that are up for renewal in 2020. The report provides details on contracts by renewal value,...

Market Analysis

ITMS and BPO Contract Analysis—Q3 2019

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2019), including...

Points of View

CIOs would be foolish to ignore Alibaba Cloud, even if it struggles to gain traction outside of APAC

  Alibaba Cloud is rapidly emerging as a leading hyperscale cloud provider in the Asia-Pacific (APAC) market, putting AWS and Microsoft under increasing pressure. At a global level, the firm’s revenue pushes it ahead of Google’s revenues in Platform-as-a-Service (PaaS) and Infrastructure-as-a Service (IaaS) from 2018 (see Exhibit 1). APAC will be a...

Top 10 Reports

HFS Top 10 ServiceNow Services 2019

  What this Top 10 Report covers   The 2019 HFS Top 10 ServiceNow Services report examines how service providers are evolving their offerings and capabilities in the highly competitive ServiceNow Services market. The report investigates how providers are differentiating...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q2 2019

  Rising outsourcing contract numbers: In Q2 2019, the number of contracts increased by 4% YoY and 35% compared to Q1 2019. The total contract value (TCV) and annual contract value (ACV) in Q2 2019 increased by 13% and 31%...

Points of View

Enterprise leaders must learn from the key priorities of Cognizant: Collaborate and co-create Solutions with tech partners

  To compete effectively with its peers, Cognizant is focusing on building proprietary products   The HFS Research team attended Cognizant’s APAC Advisory Summit in Singapore on August 29-30, 2019. The Summit sent a clear message to buyers about Cognizant’s...

Top 10 Reports

HFS Top 10: Cloud Migration and Management Services 2019

What this Top 10 Report covers    The 2019 HFS Top 10 Cloud Migration and Management Services report examines how service providers are evolving their offerings and capabilities in the highly competitive cloud market. The report investigates how providers are...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q1 2019

  Plunging outsourcing contract numbers overall: In Q1 2019, the number of contracts decreased by 33% YoY and 14% compared to Q4 2018. The total contract value (TCV) and annual contract value (ACV) in Q1 2019 decreased by 38% and...

Market Analysis

Top 100 outsourcing contracts of 2018

Transition phase Although the outsourcing model is going through a period of transformation, it is still an important part of the IT and business services market, but the cost saving and efficiency rhetoric has given way somewhat as companies transition...

Market Analysis

ITMS AND BPO CONTRACT ANALYSIS Q4 2018

There has been a major shift in outsourcing contracts: The number of ITMS-BPO contracts decreased by 6% in Q4 2018 compared to the previous quarter. The total contract value (TCV) and annual contract value (ACV) in Q4 2018 have decreased...

Market Analysis

ITMS and BPO Contract Analysis Q3 2018

WHAT THIS MARKET ANALYSIS REPORT COVERS   This quarterly analysis report provides a detailed study of information technology management services (ITMS) and business process outsourcing (BPO) contracts signed during the most recent seven quarters (Q1 2017 to Q3 2018), including...

Market Analysis

How Are Enterprises Consuming Security Services?

Security is the one of the key contract areas for digital services with 12% of share in 2018.   Growing security outsourcing contracts: The number of security contracts increased by 27% in the first nine months of 2018 compared to...

Market Analysis

APAC Contract Landscape Analysis

APAC is a growing market for outsourcing. In 2017, APAC countries signed 165 outsourcing contracts, which accounts for 11% of total ITO-BPO outsourcing market contracts. The TVC and ACV are valued at $5.5 billion and $1.4 billion respectively. The number...

Market Analysis

EMEA Contract Landscape Analysis 2017

This report analyses publicly announced ITO and BPO contracts in the EMEA Countries by service types, key verticals, digital services, and providers. Key findings are:   EMEA accounted for 35% of the IT-BPO contracts announced in 2017, with 414 ITO...

Market Analysis

How are companies consuming analytics services? Analytics Contracts Deep Dive Analysis

This report provides a detailed analysis of analytics contracts worldwide by industries, geographies, tenure, and provider shares. Key findings are:   Analytics is the second biggest contract area for digital services with 13% of share in 2017. The public sector...

Market Analysis

Beyond Twitch: Analyzing the mid-tier service provider landscape

What this report covers:   This report provides an analysis of the largest mid-tier IT providers. Although the revenue classification is not strict, HfS Research generally considers the mid-Tier as service providers with an annual revenue between $100 million to...

Points of View

How to survive when your IT skills become irrelevant

The future of the talent in the IT function is a hotly debated topic – some commentators talk about the inevitable demise of the IT worker, while others eagerly anticipate what the future super-employee will look like when supported by...

Market Analysis

Public Sector Contract Analysis for 2017

This report provides a detailed analysis of public sector contracts worldwide by service types, geographies and tenure.   Key findings are:   1. Public sector was the major consumer in the ITO-BPO outsourcing market, thus contributing 22% for the year...

Market Analysis

Digital Deals Deep Dive Analysis – 2017

With increasing investments in digital space, HfS industry experts has brought you the digital deal analysis for the year 2017 that mainly focuses on the outsourcing services market across the globe. This report captures 744 digital service deals out of...

Top 10 Reports

HfS Blueprint: Payroll Services in the Digital Era

WHAT THIS BLUEPRINT REPORT COVERS The use and impact of Digital on Payroll Services, and analyzes the evolving value proposition for clients, and emerging sources of differentiation for service providers. It includes coverage of the 15 leading Payroll Services providers,...

Top 10 Reports

HfS Blueprint: Insurance As-a-Service 2017

MARKET DYNAMICSIn the insurance market, we see the emphasis shifting to favor service providers with more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud, within core insurance operations. Moreover, the quality and availability...

Supplier Assessments

A Buyers’ Guide to Infosys

WHAT YOU’LL KNOW AFTER READING This is a comprehensive buyer-focused analysis of Infosys. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of...

Market Analysis

Strategic Analysis of 2016 Energy & Utilities Outsourcing Deals

The new US government is expected to bring significant policy changes impacting the Energy & Utility (E&U) Industry, although it is unclear what the Trump administration’s specific goals are and how they will impact the industry. This uncertainty adds to...

Supplier Assessments

Atos Buyers' Guide

WHAT THIS BUYERS GUIDE COVERS This is a comprehensive buyer-focused analysis of ITO service provider Atos. Within this guide, we analyze Atos's core offerings, financials, strengths, weaknesses and strategy. HfS also provides its unique take on what makes Atos a correct fit for...

Market Analysis

Strategic Analysis of Outsourcing Deals Announced in Sept. 2016

Welcome to this month’s edition of our outsourcing deals analysis.   In September of 2016, we studied 45 large newly announced outsourcing deals in the public domain.   The number of deals increased by 13% in September compared to last...

Market Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2016

Welcome to this month’s edition of our outsourcing deals analysis. In August of 2016, we studied 40 large newly announced outsourcing deals in the public domain. This PoV analyzes those deals to identify various trends by sectors, services lines, offshoring...

Market Analysis

Strategic Analysis of Energy & Utilities Outsourcing Deals

Energy is the lifeblood of any business operations and is critical in today’s digital world. In recent time, we could see how technology companies are taking significant steps regarding managing their energy and making some serious investments in renewable energy...

Points of View

Being As-a-Service in Telecom Operations

HfS recently completed a Blueprint report on Telecom Operations As-a-Service, examining the solutions of eight service providers. In the course of researching this Blueprint, we were able to look closely at how pervasive the 8 HfS Ideals of As-a-Service are...

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