Tom Reuner

Tom Reuner is Senior Vice President, IT Services at HFS. Tom is responsible for driving the HFS research agenda for IT Services including the change agents of Intelligent Automation and AI. A central theme of his research is the increasing link between technological evolution and evolution in the delivery of business processes. In particular, he will focus on the Future of Work and the testing of innovation.

Prior to HfS, Tom worked as Head of Strategy at Arago. His deep understanding of the market dynamics comes from having held senior positions at analyst firms including Gartner, IDC and Ovum where his responsibilities ranged from research and consulting to business development.

Tom has a PhD in History from the University of Göttingen in Germany. He lives in London with his wife and in his spare time he works on improving his culinary skills to distract him from the straining experience of being a Spurs supporter.

Content By Tom Reuner

Highlight Reports

HFS Highlight: Thirdera aims to create a global ServiceNow pure-play

Acquisitions are just a fact of life in the IT industry - especially around innovations where demand is high, and talent is scarce. Acquisition in the ServiceNow ecosystem is a case in point. The poster children Fruition Partners and Cloud Sherpas were acquired some years ago and more recently Acorio (acquired by NTT DATA) and Linium (by Cognizant)...

Points of View

Adopt existing technology and business governance on your cloud journey to cloud native

Cloud computing remains a highly consumed technology, and we have regularly—but briefly—discussed its adoption rate in our quarterly analysis. The IT world is heavily dependent on the cloud for applications, infrastructure, security, analytics, IoT, and much more. Beyond that, it...

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Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI Innovation that produces real-life business outcomes is central to accelerating an organization’s journey toward the OneOffice—with the aim of connecting the front, middle, and...

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HFS Highlight: Salesforce sets up a OneOffice battle royal with ServiceNow with Return-to-Work offerings

Winston Churchill is often quoted as saying, “Never waste a good crisis”.  We can’t be sure whether Salesforce is a disciple of Churchill, but its strategic intent with Work.com bears all the hallmarks that can be associated with that concept....

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Avoid the seven deadly IT automation sins to drive real outcomes

You might be relieved to read that we won’t nudge you to go confession to repent your automation sins. If anything, we want to foster a more realistic and relevant discussion on all things automation. With often bewildering noise levels...

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Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

Learn from the journey of Coforge's client The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Yet, despite all the marketing noise around technology capabilities such as containerization and microservices, the journey toward cloud-native operations is more...

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HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

Sometimes it is prudent to write research notes not right at the time when industry events are happening. When reading the announcement about RISE with SAP that is meant to be “bundling everything companies need to holistically transform their business with a fast...

Highlight Reports

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

The market dynamic in the evolving ServiceNow ecosystem is nothing short of astounding. A compelling example of these changes in the market adoption for us is a UK bank deploying ServiceNow Financial Services Operation. ServiceNow is integrating with the core...

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The HFS OneOffice Emerging Tech Platform:
The future of native automation, data, and process design, right here...

We’re on the precipice of the New Dawn of 2021 and beyond, and we’ve got serious work to do. The billion-dollar question on everyone’s lips is making a rapid pivot to the OneOffice Mindset, which means understanding the smartest way...

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Strong Capabilities alone will not win you IT services deals

The ultimate cheat sheet to sourcing success Why are some tier one service providers with excellent service offerings and expertise losing valuable clients to other tier one or smaller service providers—in some cases halfway through contracts? What are clients’ minimum...

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Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

COVID-19 changed life for all of us, and it changed technology adoption in a major way. The seismic disruptions meant organizations had to find out the hard way if they could fully deliver digital services, and cloud computing was the...

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HFS Highlight: Benioff hopes it's ‘Once Slack and he’ll never look back’. But he probably will…

Salesforce stakes its OneOffice claim with the biggest-ever cloud acquisition.  Salesforce has confirmed rumors that were swirling around for days by splashing out a whopping $27.7 billion on Slack. While this deal looks exciting on a press release - as it pits Salesforce aggressively against Microsoft as a...

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HFS Highlight: Atos OneCloud announcement is putting culture, people, and processes at the heart of the journey toward Cloud Native

The market dynamics around the adoption of cloud services continue to change rapidly. Organizations scramble to accelerate their journey toward Cloud Native. As the circumstances of Covid-19 demonstrate, cloud is not just about lowering cost, VPNs, and the need to work from anywhere, but also the ability to...

Points of View

Can the empire strike back yet again? IBM has to double down on business outcomes to succeed with its spin-off

IBM’s intention to spin off its Managed Infrastructure Services unit is a bold move. In a nutshell, it will spin out the outsourced infrastructure business of its Global Technology Services (GTS) business unit and dub it “NewCo.” While IBM has...

Points of View

Learn how Infosys helped Conagra deploy a Minimum Lovable Product (MLP)

For many enterprises, ServiceNow has become an integral business platform—a cornerstone of their technology stack. The tool is usually part of a broader digital transformation program, and leaders often find themselves caught between implementing and scaling the platform rapidly and...

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HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Among all the noise and hype around RPA and Hyperautomation, IT-centric automation approaches rarely get pushed into the limelight. Which in itself tells a story about how our industry works, as the level of automation but also the level of...

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HFS Highlight: HCL's DRYiCE software progresses toward the OneOffice

The Covid-19 pandemic is forcing all organizations to take a much more honest and realistic re-evaluation of their progress with digital transformation as well as of establishing digital workforces. Incremental progress is just not good enough anymore. To safeguard service...

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HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from process streamlining to automating

If you’re not one of the big three RPA software firms (Automation Anywhere, Blue Prism, UiPath) it’s tough to differentiate and justify your existence. That’s not to suggest that RPA software lacks value, but we only need so many firms...

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HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its Salesforce capabilities with 4C acquisition

The battle for adding cloud talent to deliver services around the leading SaaS solutions continues unabated in this pandemic economy. If anything, the pace for acquisitions appears to be accelerating, especially in areas like Salesforce services, where enterprises are polarizing...

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