Tom Reuner

Tom Reuner is Senior Vice President, IT Services at HFS. Tom is responsible for driving the HFS research agenda for IT Services including the change agents of Intelligent Automation and AI. A central theme of his research is the increasing link between technological evolution and evolution in the delivery of business processes. In particular, he will focus on the Future of Work and the testing of innovation.

Prior to HfS, Tom worked as Head of Strategy at Arago. His deep understanding of the market dynamics comes from having held senior positions at analyst firms including Gartner, IDC and Ovum where his responsibilities ranged from research and consulting to business development.

Tom has a PhD in History from the University of Göttingen in Germany. He lives in London with his wife and in his spare time he works on improving his culinary skills to distract him from the straining experience of being a Spurs supporter.

Content By Tom Reuner

Highlight Report

With $1B FullStride Cloud Services, Wipro is taking significant steps to beat the competition

Wipro launched its Wipro FullStride Cloud Serviceswith a commitment of $1 billion in technology, talent, and partnerships over the next three years, but whether it can compete with the top tier of cloud services providers is dependent on executing on...

Point of View

Automation industry must step up to show both C-suite and workers the full bounty on offer

The pandemic convinced businesses to rush ahead with automation strategies, but the industry has so far failed to convince the C-suite to reconfigure how their organizations work, and it has failed to convince employees that they even want to work...

Highlight Report

Salesforce continues moves towards the back-office with Servicetrace acquisition

It was just a question of time: Not if, but when Salesforce would add to its enterprise portfolio with a move for a Robotic Process Automation (RPA) provider of its own. It is Servicetrace that turned out to be the...

Highlight Report

Cutover aims to orchestrate and automate the digital workforce

Against the background of the hype around Intelligent Automation, Cutover is operationalizing the application lifecycle whilst blending the human and machine activities of delivering those applications. It is doing it by delivering on a highly differentiated value proposition: A SaaS...

Highlight Report

Resolve Systems adds Ayehu to progress end-to-end IT automation offering toward self-healing

IT automation and orchestration provider Resolve Systems has acquired its peer Ayehu to expand its offerings from customizable support for complex environments, to include low-code out-of-the-box automation. Ayehu – based in San Jose, California and bootstrapped in 2007, secured external...

Highlight Report

ignio blends ability to act with ability to reason

Digitate’s ignio was a poster child during the early days of Intelligent Automation. Together with IPsoft, Wipro HOLMES and arago it stood for an IT-led approach rather than the more noisy RPA discussions. Perhaps because of the RPA hype, it...

Highlight Report

HFS Highlight: Redwood Software gets multi-million injection to drive the automation agenda beyond RPA

Redwood Software, an IT and business automation provider, has announced a $380million strategic investment from private equity fund Turn/River Capital. The announcement stands out for two reasons. First, it is a significant amount for an automation segment that is rarely...

Highlight Report

HFS Highlight: ServiceNow acquires Lightstep to manage the new complexity of cloud-native applications

ServiceNow has announced it has signed an agreement to acquire observability provider Lightstep for an undisclosed amount. The acquisition follows hot on the heels of IBM’s moves to take over Instana and Turbonomic with the intent to progress toward full-stack...

Top 10 Report

ServiceNow Services 2021

This Top 10 report is a refreshed and expanded analysis of service providers developing ServiceNow capabilities across a defined series of innovation, execution, and voice of customer criteria. We assessed and rated the capabilities of 10 service providers across a...

Highlight Report

HFS Highlight: IBM eyes deal with Turbonomic to help it get closer to full-stack observability

IBM’s intention to acquire applications resource management (ARM) and network performance management (NPM) provider Turbonomic for a reported $2bn is focused on an area that rarely makes the big headlines: Observability. Observability is the extension of, or some purists say,...

Highlight Report

HFS Highlight: Thirdera aims to create a global ServiceNow pure-play

Acquisitions are just a fact of life in the IT industry - especially around innovations where demand is high, and talent is scarce. Acquisition in the ServiceNow ecosystem is a case in point. The poster children Fruition Partners and Cloud Sherpas were acquired some years ago and more recently Acorio (acquired by NTT DATA) and Linium (by Cognizant)...

Point of View

Adopt existing technology and business governance on your cloud journey to cloud native

Cloud computing remains a highly consumed technology, and we have regularly—but briefly—discussed its adoption rate in our quarterly analysis. The IT world is heavily dependent on the cloud for applications, infrastructure, security, analytics, IoT, and much more. Beyond that, it...

Point of View

Embrace a production mindset to drive AI at scale, utilizing a CoE

Wipro supports National Health Service Scotland to progress toward the institutionalization and large-scale application of AI Innovation that produces real-life business outcomes is central to accelerating an organization’s journey toward the OneOffice—with the aim of connecting the front, middle, and...

Highlight Report

HFS Highlight: Salesforce sets up a OneOffice battle royal with ServiceNow with Return-to-Work offerings

Winston Churchill is often quoted as saying, “Never waste a good crisis”.  We can’t be sure whether Salesforce is a disciple of Churchill, but its strategic intent with Work.com bears all the hallmarks that can be associated with that concept....

Point of View

Avoid the seven deadly IT automation sins to drive real outcomes

You might be relieved to read that we won’t nudge you to go confession to repent your automation sins. If anything, we want to foster a more realistic and relevant discussion on all things automation. With often bewildering noise levels...

Point of View

Accelerate towards cloud-native through convergence of trust, domain and AIOPs capabilities

Learn from the journey of Coforge's client The secular shift toward an accelerated adoption of cloud capabilities continues unabated. Yet, despite all the marketing noise around technology capabilities such as containerization and microservices, the journey toward cloud-native operations is more...

Highlight Report

HFS Highlight: Can SAP RISE to the cloud/HANA/Business Transformation challenge?

Sometimes it is prudent to write research notes not right at the time when industry events are happening. When reading the announcement about RISE with SAP that is meant to be “bundling everything companies need to holistically transform their business with a fast...

Highlight Report

HFS Highlight: Cognizant acquires Linium to drive ServiceNow capabilities across enterprise functions

The market dynamic in the evolving ServiceNow ecosystem is nothing short of astounding. A compelling example of these changes in the market adoption for us is a UK bank deploying ServiceNow Financial Services Operation. ServiceNow is integrating with the core...

Point of View

The HFS OneOffice Emerging Tech Platform: The future of native automation, data, and process design, right here...

We’re on the precipice of the New Dawn of 2021 and beyond, and we’ve got serious work to do. The billion-dollar question on everyone’s lips is making a rapid pivot to the OneOffice Mindset, which means understanding the smartest way...

Point of View

Strong Capabilities alone will not win you IT services deals

The ultimate cheat sheet to sourcing success Why are some tier one service providers with excellent service offerings and expertise losing valuable clients to other tier one or smaller service providers—in some cases halfway through contracts? What are clients’ minimum...

Point of View

Turbocharge your enterprise's cloudification to survive and thrive the pandemic shock

COVID-19 changed life for all of us, and it changed technology adoption in a major way. The seismic disruptions meant organizations had to find out the hard way if they could fully deliver digital services, and cloud computing was the...

Highlight Report

HFS Highlight: Benioff hopes it's ‘Once Slack and he’ll never look back’. But he probably will…

Salesforce stakes its OneOffice claim with the biggest-ever cloud acquisition.  Salesforce has confirmed rumors that were swirling around for days by splashing out a whopping $27.7 billion on Slack. While this deal looks exciting on a press release - as it pits Salesforce aggressively against Microsoft as a...

Highlight Report

HFS Highlight: Atos OneCloud announcement is putting culture, people, and processes at the heart of the journey toward Cloud Native

The market dynamics around the adoption of cloud services continue to change rapidly. Organizations scramble to accelerate their journey toward Cloud Native. As the circumstances of Covid-19 demonstrate, cloud is not just about lowering cost, VPNs, and the need to work from anywhere, but also the ability to...

Point of View

Can the empire strike back yet again? IBM has to double down on business outcomes to succeed with its spin-off

IBM’s intention to spin off its Managed Infrastructure Services unit is a bold move. In a nutshell, it will spin out the outsourced infrastructure business of its Global Technology Services (GTS) business unit and dub it “NewCo.” While IBM has...

Point of View

Learn how Infosys helped Conagra deploy a Minimum Lovable Product (MLP)

For many enterprises, ServiceNow has become an integral business platform—a cornerstone of their technology stack. The tool is usually part of a broader digital transformation program, and leaders often find themselves caught between implementing and scaling the platform rapidly and...

Highlight Report

HFS Highlight: Accenture’s myWizard is operationalizing the journey toward the OneOffice

Among all the noise and hype around RPA and Hyperautomation, IT-centric automation approaches rarely get pushed into the limelight. Which in itself tells a story about how our industry works, as the level of automation but also the level of...

Highlight Report

HFS Highlight: HCL's DRYiCE software progresses toward the OneOffice

The Covid-19 pandemic is forcing all organizations to take a much more honest and realistic re-evaluation of their progress with digital transformation as well as of establishing digital workforces. Incremental progress is just not good enough anymore. To safeguard service...

Highlight Report

HFS Highlight: Another Monday, another RPA acquisition, another ISV – Hyland shows it’s moving from process streamlining to automating

If you’re not one of the big three RPA software firms (Automation Anywhere, Blue Prism, UiPath) it’s tough to differentiate and justify your existence. That’s not to suggest that RPA software lacks value, but we only need so many firms...

Highlight Report

HFS Highlight: With the pandemic economy being defined by the cloud, Wipro adds European muscle to its Salesforce capabilities with 4C acquisition

The battle for adding cloud talent to deliver services around the leading SaaS solutions continues unabated in this pandemic economy. If anything, the pace for acquisitions appears to be accelerating, especially in areas like Salesforce services, where enterprises are polarizing...

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