HfS Blueprint: Insurance As-a-Service 2017

MARKET DYNAMICS
In the insurance market, we see the emphasis shifting to favor service providers with more innovative capabilities, such as the use of digital technologies including automation, analytics, mobility, and cloud, within core insurance operations. Moreover, the quality and availability of talent that service providers are developing to help their clients transform their processes and operations and achieve real value beyond cost has become a major differentiator. Anything “digital,” however, must still be linked back to real business outcomes, such as improving NPS scores, impacting expense ratios, improving speed to market, and producing quality results.

WHAT YOU’LL KNOW AFTER READING

• The strengths and challenges of key players in the space
• The progress of the insurance industry on adopting the Eight Ideals of the As-a-Service economy
• Key trends shaping the L&A and P&C insurance segments, and how service providers are tailoring services to better support customer experience
• Recommendations for service providers and service buyers on how to better collaborate to meet the future needs of insurance customers

WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in the insurance industry.

SERVICE PROVIDERS WE DISCUSS
Capgemini, Capita, Cognizant, Concentrix, Conduent, DXC Technology, EXL, Genpact, HCL, Hexaware, Infosys, NIIT Technologies, NTT DATA, SE2, Sutherland, TCS, WNS