The global pandemic ripped its way through traditional business operations, where nearly a million Global 2000 employees in the US, India, and the UK had been happily executing work from...
Go piecemeal at your peril. COVID-19 has re-contextualized and accelerated digital transformation initiatives for the majority of enterprises. The pandemic has also redefined priorities, barriers, and mindsets within whatever that...
Finance is no longer a back-office function. More than 80% of the 30 senior finance executives that participated in the recent Capgemini-supported HFS digital roundtable ranked “enabling enterprise top-line growth”...
COVID-19 changed life for all of us, and it changed technology adoption in a major way. The seismic disruptions meant organizations had to find out the hard way if they...
This Top 10 report is a refreshed and expanded analysis of service providers developing conversational tools across a defined series of innovation, execution, and voice of customer criteria.Published: January 20, 2021
The HFS Top 10 healthcare services report examines the role service providers play in the dynamic healthcare industry. We assessed and rated the healthcare-specific service capabilities of 18 service providers across a defined series of innovation, execution, and voice of the customer criteria.Published: December 16, 2020
Refreshed and expanded analysis of finance and accounting outsourcing service providersPublished: December 10, 2020
In a first-of-its-kind study, the HFS Triple-A Trifecta Services Top 10 assessed 21 service providers in terms of how well they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies (automation, AI, and smart analytics) and related services.Published: November 18, 2020
This Top 10 report examines 10 Employee Experience providers across a defined series of innovation, execution, and voice of customer criteria.Published: October 30, 2020
This report examines 12 Source to Pay service providers across a defined series of innovation, execution, and voice of the customer criteria.Published: September 25, 2020
Examining key vendors in process mining and discovery, a set of technologies targeted at improving business operations using enterprise data.Published: September 3, 2020