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May 8, 2014 Cloud infrastructure services are now mainstream and are rapidly taking over from legacy infrastructure outsourcing as the primary way enterprise organizations
February 19, 2014 Mobile devices are steadily becoming the primary interface for the digital activities across our personal and professional lives.
February 14, 2014 This Blueprint is the first in a series where HfS redefines multi-process human resources outsourcing (HRO) from the consumer’s point of view. Innovation and
February 4, 2014 In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to L&A
November 13, 2013 This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers
September 9, 2013 This Industry Landscape uses input from CEM Enterprise Buyer Interviews, Service Provider Briefings & CEM Contracts, HfS Analysts and Industry Influencers and
September 9, 2013 The first of its kind in the global services industry, this report on transformation in customer experience management identifies differentials between service
July 29, 2013 The first of its kind in the global services industry, this Report identifies differentials between service providers across a number of facets under two main
July 29, 2013 This Industry Landscape uses input from Healthcare Payer Enterprise Buyer Interviews, Service Provider Briefings & Healthcare Payer Contracts, HfS Analysts and
July 24, 2013 This Industry Landscape uses input from Procurement Enterprise Buyer Interviews, Service Provider Briefings & Procurement Contracts, HfS Analysts and Industry
July 24, 2013 The first of its kind in the global services industry, this report identifies differentials between service providers across a number of facets under two main
July 8, 2013 The SAP services HfS Blueprint Report is the first to cover high-profile IT markets in the series of upcoming Blueprints by HfS.
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