Accurate, visionary, and thought-provoking insight into issues that impact your business.
April 23, 2015 This Blueprint shares trends and insights on 8 business service providers that are leveraging their capabilities to help healthcare organizations impact health
March 31, 2015 The 2015 HfS Enterprise Analytics Services Blueprint Report is a refresh on our November 2013 report. We discuss buyer challenges, market trends, for service 19
March 2, 2015 The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven and that
December 18, 2014 This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.
December 3, 2014 The marketing operations and digital CEM market will converge on helping client organizations respond to the new consumer truths ‘digital’ is spearheading.
September 3, 2014 This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.
August 20, 2014 This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services
August 13, 2014 HfS assesses Talent Acquisition Service providers, third-party firms that support companies in the strategy, sourcing, and engagement programs and processes to
August 4, 2014 The retail operations marketplace has the potential to incorporate several external value drivers towards progressive operations delivery.
July 18, 2014 Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation
July 11, 2014 The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO as
May 20, 2014 The Mortgage Services BPO market is changing as financial institutions evolve their requirements and expectations following the real estate crisis of 2009 and
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