HfS Blueprint Report: 2015 Population Health and Care Management Business Services

Healthcare providers and payers are on a mission to take the “sting” out of healthcare. The goal is to make healthcare more personal, user-friendly and cost effective. That’s a monumental task and requires change in the way many of them do business. It will take some creativity and new approaches to get it done. To be successful, organizations need to help individuals engage and manage their own health – empower them to be healthier. This is the scope of population health and care management. While there used to be a pretty clear distinction between healthcare providers addressing population health and health plans covering financing and care management, these two are overlapping more and more with the focus on the individual as a whole rather than on a single stage.

There are 8 service providers who stepped up to the opportunity to share their current capability – skilled resources like clinicians and healthcare data scientists and technology IP and platforms – as well as vision for the future of population health. The Winner’s Circle has 3 business service providers with the most comprehensive innovation and execution to date, per our analysis, including client feedback and service provider input: Accenture, Cognizant, and EXL. The High Performers are all making investments and collaborating with clients to impact health and medical outcomes, consumer engagement, and administrative and medical costs, as well: Dell, HCL, Hinduja Global Services (HGS), Sutherland Global Services, and Wipro.