Service providers are betting big on growing out their analytics capabilities in the next two years – and with good reason. We view analytics as a transformative force for the IT and Business Services industry. Analytics is helping providers bridge the gap between being ‘vendors’ and being ‘partners’, offering smart, efficient business operations and most importantly, driving the conversation towards outcomes. Buy side organizations are leveraging these providers’ analytics expertise in many ways – improving reporting and efficiency improvements for BPO processes, getting help on overall information strategy, legacy BI frameworks and increasingly, advanced analytics initiatives around core business areas. Analytics is helping providers collaborate with their clients on solving industry-specific challenges and creating opportunities to improve core business areas including customer, finance, operations and risk This Blueprint takes a detailed look into the analytics capabilities of outsourcing providers, underlining the relative strengths and challenges for providers in this segment and identifying key trends to consider going forward.
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