Top 10 Reports

HfS Blueprint Report: Insurance BPO

In our inaugural Blueprint for the global insurance BPO market, HfS has evaluated the innovation and execution capabilities of service providers catering to life and annuities (L&A) and property and casualty (P&C) insurers, brokers, reinsurers and others (excluding healthcare). The key challenges global insurers in our study face today are regulatory compliance, member retention, reducing total cost to service, integration efforts for aggressive acquisitions, multi-line agency management, profitable growth in new markets (esp. for L&A), pricing pressure (esp. for P&C) and most importantly, risk management. Our conversations with these insurers and their service providers, along with exhaustive secondary research reveal the changing mindset of buyers in this industry. Insurance clients’ outsourcing motivations are slowly starting to change, going from task outsourcing and optimization to impacting total cost to serve, cost of compliance, organization level efficiency and insight generation – in line with core organizational challenges. 

Purchase the download

Sign in to view or download this research.

Login

Lost your password?

Register

Weekly Digests/Newsletters: Overviews of the latest news, insight and research by HFS and the HFS Academy.

HFS Events: Exclusive invitations to HFS Webinars, Roundtables and Summits, bringing together key industry stakeholders focused on major innovations impacting business operations.

By registering you agree to our privacy policy.

Also in Top 10 Reports

HFS TMT (Telecom, Media, and Technology) Service Providers Top 10 2021

The HFS TMT (Telecom, Media, and Technology) Services Providers Top 10 2021 report examines the role service providers play in the TMT industry. We assessed and rated the TMT-specific service capabilities of 13 service providers across a defined series of...

HFS Top 10: Hyperscaler Cloud Service Providers 2021

The HFS Top 10 Hyperscaler Cloud Service Providers examines the leading services firms developing their partnerships, solutions, and capabilities on delivering cloud services value stream solutions. HFS analyzes 12 global service providers across a defined series of innovation, execution, and...

Join thousands of other users
already using HFS Research