A Buyers’ Guide to Genpact (2017)

WHAT YOU’LL KNOW AFTER READING
This is a comprehensive buyer-focused analysis of Genpact. This guide will enable buyers of outsourcing services to make better-informed sourcing decisions to not only outsource specific services but future-proof their organization in the context of the As-a-Service Economy.

WHAT THIS BUYERS’ GUIDE COVERS
The HfS Buyers’ Guide offers a view of the services capabilities of Genpact. It includes:

• Strategy, strengths, and weaknesses
• Industry and horizontal offerings
• Financials
• Blueprint performance:
  • Blueprints covered from 2014 to 2017
• Location Capabilities
• Tools and Methodologies Used

KEY SERVICE PROVIDER DYNAMICS

• Genpact has a rich history and culture of incorporating the Lean and Six Sigma into the back office services realm. Now it is reimagining itself by moving forward with integrating design thinking into its Lean Digital way of working, and orienting itself 100% on a “customer first,” not a “process first” mindset
• The approach to Design Thinking is to find and develop the Genpact professionals who have a passion for it, and do that through experience.
• The emphasis is on building strong client relationships through broader consulting capabilities and tying it with the sales process.
• Genpact understands the importance of data and data analytics in delivering process management
• Key Differentiators are; a transformation focused end-to-end application services, industry-focused solutions based on the firm’s deep knowledge from actual operations experience, big bets on specific digital technology based solution and analytics-based services supported by proprietary technologies and key partnerships services.

WHO SHOULD READ THIS REPORT
Sourcing Managers, Procurement Professionals, Buyer Department Heads, Outsourcing Advisors , and Knowledge Analysts