HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS Roundtables

In-person Roundtable

The AI imperative: Scale enterprise agility through Services-as-Software (SaS)

September 25, 2025, New York, NY

Conducted in collaboration with Mindsprint, this closed-door executive roundtable brings together a curated group of industry leaders, technology executives, and transformation champions to discuss and debate the future of services becoming (almost) software.

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In-person Roundtable

AI alone won’t fix broken ops: Reinventing enterprise value through business operations and human-centered AI

September 26, 2025, New York, NY

This HFS roundtable isn’t about what AI could do—it’s a working session on what it must do to deliver real enterprise value. Senior leaders from CPG, retail, life sciences, manufacturing, and distribution will come together to tackle the challenges of legacy processes, fragmented data, and complex supply chains.

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Virtual (via Microsoft Teams)

Join the 15% club: How consumer goods firms are scaling AI beyond pilots

October 23, 2025

Conducted in collaboration with Cognizant, this roundtable brings senior CPG and retail leaders together to tackle the challenge of moving AI from pilots to scaled impact. Learn what sets the “15% Club” apart, benchmark successes, exchange proven use cases, and leave with a clear plan to accelerate AI to enterprise scale.

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In-person Roundtable

Next-gen GBS is real and can power life sciences

October 28, 2025, Princeton, New Jersey

Conducted in collaboration with Infosys, this roundtable is for GBS leaders, including CFOs, CIOs, and functional heads, who are navigating the shifting landscape of life sciences. Together, we’ll examine how GBS can move beyond cost containment to drive enterprise-wide value, explore the role of AI-enabled solutions, and uncover lessons from other industries.

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Past Roundtable Highlights

HFS Roundtable: Agentic AI: Hype, Hope, or Headway? Separating signal from noise in the next AI frontier

Recap coming soon—check back for key takeaways and insights from the discussion.

HFS Roundtable: Agentic AI is ready. But are you? Rethinking the Foundations of Enterprise Transformation

Recap coming soon—check back for key takeaways and insights from the discussion.

Scaling AI with Purpose, Not Hype: A Practical Path to Enterprise Adoption

Conducted in partnership with LTIMindtree, this roundtable explored how enterprises can move beyond AI’s proof-of-concept stage and scale with purpose—shifting it from a cost-cutting tool to a catalyst for growth and competitive advantage.

Reimagine Insurance with AI: What’s Driving Real Results Today

Conducted in collaboration with IBM Consulting, this in-person executive roundtable focused on how insurers are busting the most significant barriers to enterprise-wide adoption: legacy debt, governance gaps, data challenges, and the critical need for a future-ready AI infrastructure.

From Cost Center to Control Tower—Reshaping the BFSI GCC Operating Model

Recap coming soon—check back for key takeaways and insights from the discussion.

From Data Debt to AI Advantage: Building a Foundation for Agentic Powered Business Operations

Conducted in partnership with IBM Consulting, this roundtable explored pragmatic strategies for effectively managing sensitive data and responsibly embedding AI into operations.

Empowering the Deskless Workforce: From the Edge to the Enterprise

Conducted in collaboration with Birlasoft and ServiceNow, this in-person executive roundtable explored practical strategies and proven approaches for engaging deskless workers.

How should US non-bank lenders reinvent mortgage in the age of AI?

Conducted in collaboration with Cognizant, this digital roundtable explored how non-bank lenders can reinvent mortgage in the age of AI, featuring findings from a study of 257 U.S. non-bank lenders and ecosystem partners.

The Next Era of Commercial Insurance: Faster, Smarter, and Embedded

Conducted in collaboration with Cognizant, this digital roundtable discussed the findings of an HFS report that explored the dynamic changes underway in commercial insurance, where insurers are placing their bets to compete more effectively in the future.

Rebuilding the Enterprise for AI Velocity: Breaking Free from Pilot Paralysis

Conducted in collaboration with Coforge, this roundtable explored how organizations can move beyond pilot purgatory and prepare for the next wave of AI, building on insights from GenAI adoption.

Why, What, and How Financial Services firms can be AI-First

Conducted in collaboration with Infosys, this roundtable explored the why, what, and how BFS firms can become AI-First, sharing insights from a study of 500+ global financial services leaders.

Unleashing a new energy paradigm with AI-powered innovation for profit and planet

Conducted in collaboration with Infosys, this roundtable discussed how emerging technologies and ethical strategies can shape a sustainable and successful future for the energy industry and broader enterprise ecosystem.

US health system consolidation: How are you reimagining operating models to achieve success?

Conducted in collaboration with Cognizant, this roundtable was anchored on an HFS study that discussed the changing landscape of healthcare delivery in the US as health systems consolidate.

No more trickle-down digital! How to help mid-tier financial services firms grow

Conducted in collaboration with Cognizant, this roundtable addressed the financial, technological, and strategic challenges facing mid-tier banks and capital markets firms as they navigate post-crisis realities and seek meaningful transformation through targeted innovation and GenAI.

From “Routine” to “Revolutionary” – How can AI transform GBS Operations Strategy?

Conducted in partnership with IBM, this roundtable explored the advantages of how GBS and AI together can reimagine workflows and roles to effectively implement and integrate AI at work, improving efficiency, productivity, and decision-making.

Future-proofing IT to Master Your GenAI Destiny

Conducted in collaboration with NTT DATA, this roundtable discussed the challenges of scaling GenAI to an enterprise level of delivery and the strategic role IT needs to play in navigating these challenges and scaling GenAI projects responsibly.

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