HFS Roundtables

HFS Roundtables are expertly facilitated, topic-driven learning experiences designed exclusively for enterprise buyer senior executives. These sessions—held in both in-person and digital formats—create a trusted space for leaders to explore new ideas, challenge conventional thinking, and openly debate critical issues. Participants collaborate to test concepts, share practical insights, and identify ways to advance their most important initiatives—all within a confidential, peer-to-peer setting.

Upcoming HFS Roundtables

In-person Roundtable

Accelerating enterprise outcomes in the AI era: Activating the Services-as-Software flywheel

November 11, 2025, The Dorchester, London UK

Conducted in collaboration with Cognizant, this roundtable unites senior leaders to rethink how enterprises can move beyond traditional service delivery and activate the Services-as-Software (SaS) Flywheel—where AI, data, and IP work together to drive continuous value, speed, and innovation.

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Virtual (via Microsoft Teams)

AI-first in Banking and Financial Services: From hype to hard truth

December 4, 2025

Conducted in collaboration with Infosys, this roundtable will challenge leaders to confront the realities of operating in an AI-first world.

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In-person Roundtable

From cost arbitrage to enterprise AI hubs – How insurance GCCs are fueling innovation

February 10, 2026, The Leela Palace, Bengaluru

Conducted in collaboration with Sutherland, this intimate roundtable with leading insurance GCC executives will explore how to move beyond the old offshore model and build a scalable, AI-driven foundation for enterprise transformation.

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Past Roundtable Highlights

How can operations be enhanced with AI to power life sciences?

Recap coming soon—check back for key takeaways and insights from the discussion.

Joining the 15% club: How consumer goods scale AI beyond pilots

Recap coming soon—check back for key takeaways and insights from the discussion.

AI Alone Won’t Fix Broken Ops: Reinventing Enterprise Value Through Business Operations and AI

Conducted in collaboration with IBM Consulting, this roundtable brought together senior leaders to tackle the operational, data, technology, and skills barriers standing in the way of real enterprise-scale AI impact.

The AI Imperative: Scale Enterprise Agility through Services-as-Software (SaS)

Conducted in collaboration with Mindsprint, this roundtable examined how AI is accelerating the convergence of services and software, redefining delivery models, and reshaping enterprise expectations in a rapidly emerging $1.5 trillion Software-as-Services™ (SaS) market.

Agentic AI: Hope or headway? Separating signal from noise in the next AI frontier

Conducted in collaboration with Akkodis, this roundtable convened enterprise leaders and transformation experts for an intimate roundtable exploring the realities and readiness of agentic AI.

Agentic AI is ready. But are you? Rethinking the foundations of enterprise transformation

Conducted in partnership with Wipro, this roundtable explored how to re-architect the enterprise so AI agents can actually do something useful—at scale, securely, and with strategic intent.

Scaling AI with Purpose, Not Hype: A Practical Path to Enterprise Adoption

Conducted in partnership with LTIMindtree, this roundtable explored how enterprises can move beyond AI’s proof-of-concept stage and scale with purpose—shifting it from a cost-cutting tool to a catalyst for growth and competitive advantage.

Reimagine Insurance with AI: What’s Driving Real Results Today

Conducted in collaboration with IBM Consulting, this in-person executive roundtable focused on how insurers are busting the most significant barriers to enterprise-wide adoption: legacy debt, governance gaps, data challenges, and the critical need for a future-ready AI infrastructure.

From Cost Center to Control Tower—Reshaping the BFSI GCC Operating Model

Recap coming soon—check back for key takeaways and insights from the discussion.

From Data Debt to AI Advantage: Building a Foundation for Agentic Powered Business Operations

Conducted in partnership with IBM Consulting, this roundtable explored pragmatic strategies for effectively managing sensitive data and responsibly embedding AI into operations.

Empowering the Deskless Workforce: From the Edge to the Enterprise

Conducted in collaboration with Birlasoft and ServiceNow, this in-person executive roundtable explored practical strategies and proven approaches for engaging deskless workers.

How should US non-bank lenders reinvent mortgage in the age of AI?

Conducted in collaboration with Cognizant, this digital roundtable explored how non-bank lenders can reinvent mortgage in the age of AI, featuring findings from a study of 257 U.S. non-bank lenders and ecosystem partners.

The Next Era of Commercial Insurance: Faster, Smarter, and Embedded

Conducted in collaboration with Cognizant, this digital roundtable discussed the findings of an HFS report that explored the dynamic changes underway in commercial insurance, where insurers are placing their bets to compete more effectively in the future.

Rebuilding the Enterprise for AI Velocity: Breaking Free from Pilot Paralysis

Conducted in collaboration with Coforge, this roundtable explored how organizations can move beyond pilot purgatory and prepare for the next wave of AI, building on insights from GenAI adoption.

Why, What, and How Financial Services firms can be AI-First

Conducted in collaboration with Infosys, this roundtable explored the why, what, and how BFS firms can become AI-First, sharing insights from a study of 500+ global financial services leaders.

Unleashing a new energy paradigm with AI-powered innovation for profit and planet

Conducted in collaboration with Infosys, this roundtable discussed how emerging technologies and ethical strategies can shape a sustainable and successful future for the energy industry and broader enterprise ecosystem.

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