Need to do much more with far less? Industrialize automation with a Process Bot Factory. A Leader’s journey to master intelligent automation

July 23 2020 |  11am (ET)  | 4pm (UK) 



The pandemic shock created the burning platform to accelerate automation initiatives, but how will intentions become a reality? How will we get to the promised land faster when 30% enterprises still have no plans or are unsure about leveraging RPA, NLP, and other AI technologies; less than 20% enterprises have scaled automation and AI initiatives; and less than 10% enterprises have an enterprise-wide approach to using the Triple-A trifecta (automation, AI, analytics)?


Leading insurance firm Belfius is showing the way by creating an agile-based Automation Factory Model with support from Hexaware to drive automation adoption at an enterprise level. The Process Bot Factory has delivered 100% process standardization and 40-60% automation across multiple processes, and they are not done yet!


Join us for a powerful debate with Belfius and Hexaware to discuss their journey to master intelligent automation leveraging a unique Automation Factory approach. We will discuss:

  • Why is it so hard to scale and industrialize automation initiatives?
  • Driving factors and the objectives for Belfius Insurance to start automation 3-4 years back
  • Developing a multi-platform environment to engage in interventions that are of the maximum benefit for business
  • Hexaware’s role in helping Belfius Insurance set up the automation factory
  • The battle scars and future roadmap



  • Phil Fersht, CEO and Founder, HFS Research



  • Martin Malengier, Head of Automation, Belfius Insurance
  • Chinmoy Banerjee, Executive Vice President & Global Head – Business Process Services, Hexaware
  • Saurabh Gupta, Chief Research Officer, HFS Research


Also in Webinars

HFS Webinar: Process automation myth busting 2020. The low down on process debt, digital natives, and automation in the cloud!

Time for some automation myth busting – 2020 version. Process automation, especially in its most currently identifiable form of robotic process automation (RPA), has been the poster child for business-led digital transformation over the past few years. Business operations and...

Join thousands of other users
already using HFS Research