2022 will be the year of employees. The world of delivering enterprise operations has ventured into uncharted waters emerging from the Pandemic, with attrition rates ranging from 25-75% across the globe.

We’re in a war to keep our best and brightest, develop high-potential leaders of tomorrow, and recruit smartly. But this all comes at a cost that ultimately impacts our customers and our ability to stay competitive.

Join Phil Fersht for this incredible face/off of eight tech and services leaders versus eight enterprise leaders to duke it out across the following issues:

Employees want human connections, and they also want flexibility… we’ve reached the Hybrid Paradox! Flexibility is also about “why you want to work,” “who you want to work with,” not just “when you work.”

People-driven outsourcing has survived volatile markets, deep recessions, and rampant recoveries, but has it now reached its judgment day? With people at the heart of taking enterprises into the virtual economy, what happens next? Will we see a great insourcing trend or can outsourcers find creative solutions and technologies to offset inflation to stay competitive? And can they retain their customers’ trust as they struggle to keep their attrition stable?
We can’t get to our virtual promised land without smart folks who understand our businesses the best to help us figure it all out. How is the “Great Resignation” impacting innovation and progress? Do we need to slow down our urgency to change if we can’t keep our people with us on the journey?

We’re all learning to reorient how we do our jobs, how to manage and mine the data we need to make decisions, and to keep our firms ahead in our markets. But what happens in the future when demands on us change once again? How do we keep learning and reorienting? What does the new “Comfort Zone” look like?

Will this Great Resignation finally make enterprise leaders realize that CX=EX? Will it mandate diversity and ESG beyond a CSR initiative? Will it break the pure capitalistic ideals where shareholders value supersede stakeholder value? Will work become more enjoyable in the long run?

The Participants

HFS moderators 

Phil Fersht, CEO and Chief Analyst
Saurabh Gupta, President, Research and Advisory Services
Reetika Fleming, Research Leader

On the buy-side

Aloys Kregting, CIO, AkzoNobel
Sandy Khanna, Global Head of Shared Services, Anglo American
Reto U. Sahli, Group CIO, Asahi Europe & International
Jay Desai, VP and Head of GBS, JTI
Sandeep Sacheti, EVP, Customer Insights & Operational Excellence, Wolters Kluwer
Suzanne Leopoldi-Nichols, Chief GBS Officer, WPP
Sandeep Dadlani, Chief Digital Officer, Mars, Incorporated
Robbie Dagger, People Director, Tesco
Mattijs Backx, SVP & Head of Global Business Services, PepsiCo

On the sell-side

Ravi Kumar S, President, Infosys
Srikrishna Ramakarthikeyan (Keech), CEO, Hexaware
Tiger Tyagarajan, President and CEO, Genpact
Stephanie Trautman, Chief Growth Officer, Wipro
Cliff Justice, Partner, KPMG - US Leader, Enterprise Innovation
Bastian Nominacher, Co-Founder and Co-CEO, Celonis
Kelly Chambliss, SVP, Americas and Strategic Sales, IBM Consulting
Shiva Ramani, CEO, iOPEX

Register now!