HFS Hot Vendor: Intradiem

Intradiem profile

  • Lead Author: Melissa O'Brien
  • Product/Service/Hybrid: Product
  • Primary Emerging Tech: Engagement AI
  • Secondary Emerging Tech: Not applicable
  • Functional Focus Business: Customer Enagement & CX
  • Functional Focus IT: Not applicable
  • Industry: Not applicable
  • Next Gen Delivery Models: Not applicable
  • HQ Based: NA
  • Published: 2019 Q4
Intradiem

In a modern business environment obsessed with customer comfort and efficiency, advanced customer service solutions are more necessary for enterprises than ever. Enter Intradiem, a workforce automation software company tailored specifically for contact center operations to improve operational efficiency, agent engagement and customer satisfaction.

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