On the crowded playing field of digital associates, in a poorly defined and broadly labeled area of “conversational AI,” it is not easy to create a differentiated value proposition. Yet Cognigy, a customer service automation provider, is gaining traction based on its low-code, multi-lingual natural language processing (NLP), and enterprise-level operations approach. A software platform for designing virtual agents, Cognigy focuses on customer-facing conversational bots, which aim for a natural automated conversation to help reduce contact center costs and boost efficiency.
August 14, 2026 A look at how iQor performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Transcom performed in the HFS Horizons: Customer Experience Services, 2026.
August 13, 2026 A look at how Atain performed in the HFS Horizons: Customer Experience Services, 2026.
April 20, 2021 Your mega-compendium of HFS OneOffice Hot Vendors organised by change agents, business services, IT services, industry and A-Z.
January 15, 2021 We present the HFS Hot Vendors Report for Q4 2020. The HFS Hot Vendors are an exclusive group of emerging players with a differentiated value proposition for
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