HFS Unveils the “As-a-Service Economy”
HFS Blueprint Reports Launched
In March 2014 HFS launched its first ever Blueprint Report (on the subject of Finance & Accounting in BPO), the revolutionary crowdsourced methodology for evaluating business and IT service providers. This provided a genuine way to assess services providers that wasn’t reliant on the arbitrary viewpoint of a single analyst, and credible methodology to gauge the performance of service providers against “real” innovation and execution capabilities. The concept was soon copied by other analyst firms including Gartner.
In October the same year, we introduced the ‘As-a-Service Economy to the world, sharing the founding ten key tenets of this emerging economy model.