The successful Services partner in the future will be a value orchestrator, not just a service provider
Emerging from the pandemic, we have entered the true era of IT and business services as the market surpasses two trillion US dollars in annual spending this year. With wage prices soaring and access to talent at an all-time premium, this is the time to forge innovative partnerships with service providers who want to be paid for performance and incentivized to drive real innovation and business outcomes.
In a fireside chat with Sunil Mittal, CEO of Movate, HFS Research learned about the firm’s bold new vision to embrace a new company identity, including re-envisioning how services are delivered, to drive value-focused outcomes and innovation in the industry.
Movate’s bold new company identity involved re-envisioning how services are delivered, to drive value-focused outcomes and innovation in the industry. Paper authors Melissa O’Brien, HFS Executive Research Leader, and Phil Fersht, CEO and Chief Analyst, examined the Movate strategy, discussed with company management, and then explored the culture and mindset shift at Movate.
Melissa O’Brien, Executive Research Leader
Melissa O’Brien is an Executive Research Leader and Head of Research Operations at HFS Research. Melissa leads HFS’ research initiatives for all things customer experience, including contact center, digital marketing and sales, CX design and conversational AI. Her industry research focuses on key services dynamics within retail, CPG, travel and hospitality firms. Melissa also looks after operations across all research coverage areas, helping HFS realize our own version of OneOffice. Learn more about Melissa.
Phil Fersht, CEO and Chief Analyst
Phil Fersht is widely recognized as the world’s leading industry analyst focused on the transformation of business operations and technology spanning over two decades. He has a global reputation for calling out the big trends, being unafraid to share his honest views, driving a narrative on the technology and business services industries that shape many leadership decisions. His reputation drove him to establish HFS Research in 2010, which has today grown into one of the leading industry analyst firms and the undisputed leader in IT business services and process technologies research. Learn more about Phil.
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