Points of View

Framing a Constitution for Robotistan

Oct 6, 2013

One year after presenting the concept of Robotistan, we look at how the market for robotic automation in BPO has grown and how the technology and its applications have changed. Even more than before, we see robotic automation as a potentially transformative technology in the BPO marketplace as a result of its broad applicability and the ways it will change the expectations and operating models of clients, sourcing advisors and BPO service providers.


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