Points of View

The Good, the Bad, and the Ugly of Infrastructure and Cloud Services

The infrastructure and enterprise cloud services space is a buyer’s market. It became increasingly clear through our recent research how much choice buyers have. Infrastructure services, unlike some of the other HfS coverage areas, is one of the most mature service industries in the IT services space – making it increasingly hard to be distinctive as a provider.

However, in spite of recent changes, the industry continues to shift as sweeping trends push providers and clients to adapt and evolve. Some of these trends have seen engagement, pricing, and operational models pivot toward delivering business outcomes. Further, the increased adoption of the cloud is transforming traditional service providers into service brokers in a bid to ride the as-a-service wave of consumer demand and expectations.

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