Points of View

Why Global Business Service (GBS) is evolving into the Digital OneOffice

Jun 7, 2018 Jamie Snowdon

The days of the 5-10 year operations plan are well and truly over, as our new State of Operations and Outsourcing Study, conducted with KPMG, reveals. A new chapter in the world of big Global 2000 operations structures is opening up at an alarming rate, and many traditional businesses, still persisting with transforming their global operating model at a glacial pace, are in for a very rude awakening. This POV will explore why this happening, why now, and what enterprise operations leaders can do to move in a new direction.

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