HfS Research has based its research on 4 major tenets – the principles of the extended enterprise. These principles are broad outlines for how buyers can:
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start to shift away from the legacy cost-focused, lift-and-shift outsourcing model to collaboratively engage with their service providers on business specific outcomes,
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Elevate the sourcing function towards Global Business Services,
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Realign talent management goals, and
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Create a digital roadmap with their service providers to find new value by incorporating SMAC (social, mobile, analytics, cloud) functionalities.
In this document, we take a closer look at an example of how a service provider – Infosys – brought together many of these principles in a single solution, in collaboration with a strategic client. With its TradeEdge business platform, Infosys is starting down the long road from cost-focus to value, and is impacting the digital roadmap of its consumer goods clients.The service provider has decided to seriously ramp up investments on products and platforms in a bid to move away form labor-intensive revenue models. Launched in December 2013, Infosys’ TradeEdge is an insight-driven sales platform, primarily for consumer packaged goods companies and to some extent, their distributors and retailers for expansion into emerging markets.
