Competitive Intelligence

PwC: Services Capabilities for HCP, 2026

The PwC: Services Capabilities for HCP, 2026 profile is for healthcare provider C-suites, transformation leaders, and finance and risk executives evaluating advisory-led, partner-enabled service partners.

HFS Horizons placement grid plotting service providers across three horizons against two axes. The left vertical axis, innovation scope, runs from Functional at the bottom, through Enterprise in the middle, to Network at the top. The right vertical axis, value aspiration, runs from Cost plus Experience at the bottom, through Experience plus Health in the middle, to Health plus Equity at the top. The three horizon bands are stacked top to bottom. Horizon 3 Market Leaders sits at the top and represents providers delivering on the full quadruple aim of cost, experience, health outcomes, and equity. Horizon 2 Enterprise Innovators sits in the middle and represents enterprise transformation that delivers cost, experience, and health outcomes. Horizon 1 Disruptors sits at the bottom and represents providers addressing cost and experience. All providers within a horizon are listed alphabetically. Horizon 3 Market Leaders includes Accenture, Cognizant, Deloitte, Epic, Evernorth Health Services, EY, HCLTech, Hitachi Digital Services, KPMG, Kyndryl, Optum, Sagility, and Tata Consultancy Services. Horizon 2 Enterprise Innovators includes Atos, Capgemini, Carelon, CitiusTech, Ensemble Health Partners, EXL, Firstsource, Genpact, Guidehouse, IBM, Innova Solutions, Inovalon, MEDITECH, NTT DATA, Omega Healthcare, Oracle Cerner, Publicis Sapient, PwC, R1, SoftServe, Sutherland, UST, Virtusa, and Wipro. Horizon 1 Disruptors includes AKKODiS, Coforge, DXC Technology, Emids, EPAM, Hexaware, HTC Global Services, LTM, Persistent, Smarter Technologies, Sonata, and Tech Mahindra. PwC is placed in Horizon 2 Enterprise Innovator. The accompanying callout summarizes PwC as provider advisory anchored in partner-led expertise. The study assessed and rated the service capabilities of 50 healthcare providers at the intersection of the why, what, how, and so what, and the quadruple aim of care. Source: HFS Research, 2026.

Note: All service providers within a Horizon are listed alphabetically
Source: HFS Research, 2026

Key facts about PwC’s HCP services capabilities

Information panel divided into five blocks summarizing PwC's HCP services profile. The first block, relevant M&A and partnerships, states no recent M&A from 2022 to 2025. Its partnerships are Microsoft, Oracle, SAP, Salesforce, Workday, Google Cloud, and AWS. The second block, key clients, states that the client count is not disclosed, with key clients Teladoc Health, St. John of God Health Care, El Camino Health, John Muir Health, North Bristol NHS Trust, Barts Health NHS Trust, London Ambulance Service NHS Trust, and West Suffolk NHS Foundation Trust. The third block, global operations and resources, states that headcount is not disclosed, with a multi-LLP global presence across 149 countries, PwC Experience Centers including the Luxembourg GenAI Business Center co-launched with Microsoft, and the Health Research Institute headquartered in Washington DC. The fourth block, flagship internal IP, lists four entries: Health Research Institute (HRI), PwC's industry research engine publishing healthcare insight; the Capabilities-Driven Strategy framework, a Strategy& methodology applied to healthcare provider growth; Revenue Cycle Managed Services, a healthcare-specific RCM offering; and PwC-Microsoft AI Agents, GenAI agents on Azure OpenAI. The fifth block, sustainability meter, is a gauge dial reading from Low through Medium to High, with the needle pointing toward the Low end. Source: HFS Research, 2026.

Source: HFS Research, 2026

PwC’s performance in the study and HFS’ views of its strengths and development opportunities for HCP services capabilities

Two-part assessment slide accompanied by a horizon ribbon on the left that marks PwC's placement in Horizon 2 Enterprise Innovator, between Horizon 3 Market Leader above and Horizon 1 Disruptor below. The first part lists strengths across seven dimensions. Value proposition: healthcare provider strategy through execution across the multi-disciplines of tax, audit, and advisory, supported by partnership-enabled tech delivery. Capabilities: addresses most of the provider value chain, including patient consultation, acute care, patient services, and RCM via Strategy&, Workday delivery, Salesforce Health Cloud, and RCM managed services. Go-to-market: targets provider C-suites via Strategy&-led consulting and multi-disciplinary functional engagement, with partner delivery rails. Outcomes: reduced costs by optimizing audit time and Workday migration speed, enhanced the A&E 4-hour care experience by reducing facility stays, and influenced health outcomes through lower ALOS and fewer readmissions. Innovation: co-innovation with platform partners via PwC Experience Centers, supported by HRI research including the Towards Health Equity framework and the PwC-Microsoft AI-agent collaboration. Customer: recognized as a trusted advisor on complex transformations and valued for EHR and ERP risk-and-controls depth and rapid-response delivery. Partner: credited for multi-platform delivery excellence, recurring partner-innovation awards, tight co-investment, and healthcare-specific implementation reliability. The second part lists development opportunities across six dimensions. Capabilities: building healthcare-domain product depth beyond consulting and methodology credits will close gaps that productized-platform competitors are filling. Go-to-market: differentiate from Big 4 competition on platform-led delivery and pre-configured-accelerator models with a clearer commercial productization story. Outcomes: translating capabilities-driven strategy and AI-agent impact into named, quantified client outcomes will strengthen the quadruple aim positioning, which is becoming critical to decision makers. Innovation: layer healthcare domain co-innovation onto the horizontal partner approach by adding EHR or clinical AI partners to the Experience Center program. Customer: convert deep advisory client relationships into more named, public-domain reference cases with quantified provider transformation outcomes. Partner: diversify the alliance ecosystem with healthcare domain specialists, EHR vendors, and clinical AI startups beyond the strong horizontal hyperscaler and enterprise platform footprint. Source: HFS Research, 2026.

Source: HFS Research, 2026

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