We formed this report using a wealth of data from both qualitative and quantitative insights derived from an in-depth RPA end-user questionnaire, and subsequent end-user briefings with large and multi-national enterprise buyers. This has allowed us to paint for the very first time, the truest picture yet of RPA CX from the end user customers’ perspective.
This process included interviewing 75+ RPA customers from 12 RPA players, including (in alphabetical order) Antworks, Automation Anywhere, Blue Prism, Jidoka, Kofax, Kryon, NICE, Pega, Redwood Software, Softomotive, Thoughtonomy and UiPath.
In this Big Picture View Benchmarking Report, we assess RPA CX across six dimensions of Customer Experience, including:
WHAT YOU’LL KNOW AFTER READING
WHO SHOULD READ THIS REPORT
Enterprises either currently investing in or seeking to invest in RPA solutions. Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in the RPA sector
TABLE OF CONTENTS
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