Robotic process automation (RPA) has been undertaken by enterprises directly already, increasingly by BPO service providers and now a third way of robotics as a service is emerging in the market as well. This third way is being shaped by Genfour, an emerging service provider out of the UK led by a seasoned BPO practitioner, James Hall. We caught up again with James recently to talk about some of their recent deployments and how is business model is evolving.
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