Senior Analyst
Krupa KS is a senior analyst for HFS Research. She supports the firm's research initiatives across several key categories: customer experience, retail and CPG, supply chain, and travel and hospitality. Her responsibilities include IT and business process outsourcing contracts data collection, and analysis of various service lines.
Before joining HFS, Krupa had several years of experience in business research and analysis with Excellence4U Research Services and FutureCorp Consulting. As a member of the market research team, Krupa's responsibilities involved secondary research for company profiling, industry analysis, and competitive analysis. At Excellence4U, she also worked with the technology mapping team that learned about clients' businesses and how products were used by the target audiences, which helped her clients better understand the needs of their customers.
Krupa earned a bachelor’s degree in electrical and electronics engineering from Visvesvaraya Technological University. She loves exploring new places, trekking, and reading novels.
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December 13, 2024 Mphasis acquired Silverline in 2023. A year later, we connect with leadership to see if the acquisition is delivering on its promise.
November 26, 2024 Top priorities for THL firms include new business models, ESP and data.
October 22, 2024 HFS’ decision matrix for CPG based on analysis of leading GenAI use cases.
August 30, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Travel, Hospitality and Logistics are here!
July 14, 2024 The future of supply chains pivots on customer-focused solutions, vendor collaboration, and shared business goals.
June 25, 2024 A look at how EXL performed in the HFS Horizons: Customer Experience Service Providers, 2024
June 19, 2024 HFS’ 2024 Pulse data and state-of-the-market summary for Retail and CPG are here!
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