Unfiltered Stories

HFS analysts go to the source for unfiltered insights from senior enterprise leaders and industry experts.

The Unfiltered Archives

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Unfiltered Stories | Cognizant creates B2B value for commercial banks

HFS's Elena Christopher discusses findings from the "Best Service Providers for Commercial Banks, 2025" report with the Cognizant team.

Unfiltered Stories | Pradeep Kondabattini on Hyundai Mobis’ ER&D GCC growth journey in India

HFS's Saurabh Gupta talks with Pradeep Kondabattini on Hyundai Mobis' ER&D GCC growth journey in India.

Unfiltered Stories | Jasmine Ahmed on scaling AI for competitive advantage in GCCs

HFS's Saurabh Gupta talks with Jasmine Ahmed about scaling AI for competitive advantage in GCCs.

Unfiltered Stories | Mohua Sengupta on transforming GCCs into strategic business centers

HFS's Saurabh Gupta talks with Novartis's Mohua Sengupta about the evolution of Global Capability Centers (GCCs).

Unfiltered Stories | CitiusTech creates value at the intersection of tech, healthcare, & offshoring

HFS's Rohan Kulkarni and John Squeo at CitiusTech, discuss the findings of the HFS Horizons HCP Service Providers 2024 study.

Unfiltered Stories | rhino.ai delivers services-as-software to modernize and build apps

HFS's Joel Martin talks with rhino.ai's Himanshu Arora on how rhino.ai delivers services-as-software to modernize and build apps.

Unfiltered Stories | Using AI and interaction data to light up the dark side of the moon

HFS's Reetika Fleming talks with Soroco's Abhijit Shroff about how interaction data can drive enterprise transformation.

Unfiltered Stories | Transforming Legacy Insurance by effectively converging Business and Technology

HFS's Reetika Fleming talks with Sutherland's Vijay Pahuja about their data-driven strategy for transforming legacy insurance systems.

Unfiltered Stories | AXA’s Natasha Davydova on why insurance firms’ reliance on text, image, and

HFS's David Cushman speaks with Natasha Davydova, CIO at AXA, about the impact of GenAI on her business.

Unfiltered Stories | PepsiCo’s Tanu Mukherjee on the role of GCCs as growth engines

HFS's Saurabh Gupta talks with PepsiCo's Tanu Mukherjee on the role of GCCs as growth engines.

Unfiltered Stories | Tesco Business Solutions’ Sumit Mitra discusses GCCs explosive growth and

HFS's Saurabh Gupta talks with Tesco Business Solutions' Sumit Mitra on GCCs explosive growth and future.

Unfiltered Stories | Reinventing IT Services Responsibly: A Chat with NTT DATA CEO Abhijit Dubey

Reinventing IT Services Responsibly: A Conversation Between HFS Research's Saurabh Gupta and NTT DATA's Abhijit Dubey.

Unfiltered Stories | Don’t be lazy with data when it comes to GenAI

HFS's Don Ryan talks with Syniti's Chris Gorton and Caldic's Lenno Maris about the critical role of data in successfully implementing GenAI.

Unfiltered Stories | Tech Mahindra: HFS Horizon High-Tech Services Market Leader

Tech M's Harshul Asnani joins HFS's Joel Martin to share how they continues to thrive as a key partner in the technology industry.

Unfiltered Stories | EY’s global presence drives its healthcare provider impact and value creation

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Kim Dalla Torre, EY Global Health Sector Leader.

Unfiltered Stories | The story of IBM’s 52-year partnership with SAP

In this edition, Saurabh Gupta talks with IBM's Jason Kelley and Stacy Short and SAP's Christine Rhoads about their 52-year partnership.

Unfiltered Stories | RealPage’s Isaac Rajkumar on leveraging GCCs for innovation and talent growth

In this edition, HFS's Saurabh Gupta talks with RealPage's Isaac Rajkumar on leveraging GCCs for innovation and talent growth.

Unfiltered Stories | Worley’s Sandeep Kulkarni on GCCs’ Evolution from Cost to Innovation

In this edition, HFS's Saurabh Gupta talks with Worley's Sandeep Kulkarni on GCCs' evolution from cost to innovation.

Unfiltered Stories | Eastman’s Swaroopa Akula on India’s GCC’s Growth and Innovation

In this edition, HFS's Saurabh Gupta talks with Swaroopa Akula at Eastman Hyderabad about India's GCC's growth and innovation.

Unfiltered Stories | Data and AI-led CX Transformation, a view from EXL

In the latest episode, HFS's Melissa O'Brien is joined by EXL's Shashank Verma to discuss how CX is transforming in the age of AI.

Unfiltered Stories | SoftServe creates value through clinical innovations and technology enablement

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with John Andrews at SoftServe.

Unfiltered Stories | Exploring the potential & possibilities of GenAI in the consumer goods industry

In this edition, Ashish Chaturvedi talks with CCBSS's Caitlyn Carr & Genpact's Wendy Earon about the current state of GenAI in the consumer goods industry.

Unfiltered Stories | HCLTech: HFS Horizon High-Tech Services Market Leader

In this edition, Joel Martin talks with HCLTech's Abhay Chaturvedi about why HCLTech is a Horizon 3 Market Leader in HFS's Horizon Report on High-Tech services.

Unfiltered Stories | The Next Horizon for the Travel Industry

In this edition, HFS's Melissa O'Brien in conversation with Hemal Shah at Sutherland about the next horizon for the travel industry.

Unfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo Tangent

In this edition, HFS's Ashish Chaturvedi discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan at Neo Tangent.

Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

In this edition, HFS's Melissa O'Brien in conversation with Bharath Vasudevan at Tech Mahindra on how gig and tech are rocking CX.

Unfiltered Stories | Pivoting Toward the New Frontier in Travel & Hospitality

HFS's Melissa O'Brien discusses the challenges & future of the travel & hospitality industry with HBX Group's Xabier Zabala & WNS's Jitender Mohan.

Unfiltered Stories | Innova Solutions enables an ecosystem led value creation for healthcare providers

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Vaibhav Srivastava at Innova Solutions.

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