UST is positioned well to take on the Goliaths with its commitment to a “boundless” vision and impact.
Crises still beset the business services landscape, as they do the whole world. Climate breakdown, the war in Europe, inflation—the disruption of the pandemic may be receding, but other challenges have taken its place. Supply chains are in disarray, barely recovered from the impact of the COVID-19 pandemic, and now they are in the grip of soaring fuel prices impacting logistics around the world, particularly in Europe. As UST puts it, “It took a global pandemic to expose the true fissures in the mechanism that drives the global economy.”
Meanwhile, the Great Resignation has forever changed workforce aspirations and reshaped the talent equation, as enterprise clients are only too aware. The talent war is hot, and to win it, employers must come to terms with the realities of new workplace cultures and find ways to co-create work environments that attract and retain talent.
In a fireside chat with Krishna Sudheendra, CEO at UST, HFS Research learned about UST’s vision, its digital business journey, and future plans.
Paper authors Phil Fersht, CEO and Chief Analyst, Saurabh Gupta, President, Research and Advisory Services and Reetika Fleming, Executive Research Leader examined how UST is well positioned to take on the Goliaths with its commitment to a ‘boundless’ vision and impact and continue to showcase the ‘how’ of its business problem solving to clients, as well as the why; then it will be able to take the steps forward it needs to become a truly OneEcosystem pushing the digital horizons of the moment.
Phil Fersht,
CEO and Chief Analyst
Phil is widely recognized as the world’s leading industry analyst focused on the transformation of business operations and technology spanning over two decades. His reputation drove him to establish HFS Research in 2010, which has today grown into one of the leading industry analyst firms and the undisputed leader in IT business services and process technologies research. Learn more about Phil.
Saurabh Gupta,
President, Research & Advisory Services
Saurabh Gupta is President, Research and Advisory Services at HFS. He sets the strategic research focus and agenda for HFS Research, understanding and predicting the needs of the industry and ensuring that HFS maintains its position as the strongest impact thought leader for business operations and services research. Learn more about Saurabh.
Reetika Fleming,
Executive Research Leader
Reetika Fleming is an Executive Research leader at HFS Research. She leads coverage for smart analytics, insurance, and finance and accounting at HFS Research. She studies the broad use of data and analytics within enterprises, with a research focus on emerging strategies to institutionalize machine learning and other AI techniques. Learn more about Reetika.
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