HFS Videocasts​

HFS Videocasts feature unfiltered views of today's industry and insight on where the world is headed. Browse this page for the latest insights from HFS analysts and enterprise leaders.

HFS Videocast Archive

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Fireside Chat | HFS Phil Fersht and Firstsource’s Ritesh Idnani Embrace AI in the Service Industry

On this special Fireside Chat, HFS Phil Fersht and Firstsource's Ritesh Idnani Embrace AI in the Service Industry.

Fireside Chat | HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI

On this special Fireside Chat, HFS Phil Fersht and WNS Group CEO Keshav Murugesh discuss the potential of GenAI.

Unfiltered Stories | Navigating Modern Supply Chain Challenges: Insights from HFS & Neo Tangent

In this edition, HFS's Ashish Chaturvedi discusses the frenetic space of Enterprise Supply Chains with Yash Chauhan at Neo Tangent.

Unfiltered Stories | Gig and tech are rocking CX, a view from Tech Mahindra

In this edition, HFS's Melissa O'Brien in conversation with Bharath Vasudevan at Tech Mahindra on how gig and tech are rocking CX.

Unfiltered Stories | Pivoting Toward the New Frontier in Travel & Hospitality

HFS's Melissa O'Brien discusses the challenges & future of the travel & hospitality industry with HBX Group's Xabier Zabala & WNS's Jitender Mohan.

Unfiltered Stories | Innova Solutions enables an ecosystem led value creation for healthcare providers

In this edition, HFS's Rohan Kulkarni discusses the findings of HFS Horizons: HCP Service Providers, 2024 with Vaibhav Srivastava at Innova Solutions.

Unfiltered Stories | Capturing business value from cloud investments

In this edition, Saurabh Gupta, Tom Reuner and Ragu Rajaram discuss how enterprises can move the needle for their transformation journeys.

Unfiltered Stories | Responsible AI in the enterprise – at Vodafone (_VOIS)

In this edition we had the opportunity to hear from Lawrence Ampofo, Strategy & Transformation Lead at _VOIS (Vodafone Intelligent Solutions).

Unfiltered Stories | Responsible AI in the enterprise – at the Metaverse Institute

In this edition we had the opportunity to hear from Dr. Christina Yan Zhang, CEO of The Metaverse Institute.

Unfiltered Stories | Only 2% of firms are ready to scale GenAI-enter the Chief Responsible AI Officer

In this edition, HFS Executive Research Leader David Cushman interviews newly appointed Accenture Chief Responsible AI Officer Arnab Chakraborty.

Unfiltered Stories | Responsible AI in the enterprise – at Legal & General

In this edition we had the opportunity to hear from Stefana Brown, Group Technology and Data Risk Director at Legal & General.

Unfiltered Stories | How Sutherland is navigating Retail/CPG clients through tough times

In this edition, HFS's Ashish Chaturvedi speaks with Sutherland's Sanjay Reddy on how Sutherland is navigating Retail/CPG clients through tough times.

Unfiltered Stories | Demystifying Industry Cloud

In this edition, HFS's Tom Reuner speaks with Piyush Saxena at HCLTech, and Addy Dubhashi at AWS about demystifying industry cloud.

Fireside Chat | HFS Research Explores Brillio’s Journey and Industry Insights

On this special Fireside Chat, HFS CEO and Chief Analyst Phil Fersht speaks with Raj Mamodia, CEO of Brillio.

Fireside Chat with Saurabh Gupta and Yash Chauhan – HFS NY Spring Summit 2024

Fireside Chat with HFS's Saurabh Gupta and Neo Tangent's Yash Chauhan - HFS NY Spring Summit 2024

Unfiltered Stories | Understanding and executing insurance customer experience transformation

In this edition, HFS's Sam Duncan speaks with Tami Boswell at Aflac and Anshu Biswas at Sutherland about the current state of CX in the insurance industry.

Unfiltered Stories | The true costs of GenAI – and how to counter its threat to the environment

In this edition, HFS's David Cushman challenges Wipro’s global AI head and SVP, Brijesh Singh, on the true costs of using GenAI.

Unfiltered Stories | Moving Beyond the Hype to Create Value from Generative AI

In this edition, Saurabh Gupta at HFS Research sat down with Matt Candy at IBM Consulting, during IBM Think 2024 in Boston.

How Publicis Sapient applies its SPEED approach to Generative Enterprise transformation

Series featuring leaders from Publicis Sapient delving into the transformative impact of each element within their SPEED capabilities in generative enterprise

Unfiltered Stories | Making GenAI real

In this edition, Saurabh Gupta at HFS Research is in conversation with Manish Goyal at IBM Consulting about GenAI.

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