Unfiltered Stories

HFS Research discusses how EY’s sector-oriented approach drives Telco outcomes

July 15, 2025

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  • Unfiltered Stories | HFS Research discusses how EY’s sector-oriented approach drives Telco outcomes
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In this videocast, Joel Martin, Executive Research Leader at HFS Research, sits down with Cedric Foray, Global and EMEIA Telecommunications Sector Leader at EY, for an insightful conversation on the evolving telecom landscape.

You can listen above or watch this HFS Videocast here:

Together, they explore how accelerating transformation in the telecom industry demands a strategic realignment of AI and operations, driven by outcomes, not just activity. Cedric shares EY’s perspective on sector-oriented transformation and the importance of integrating AI into the core of telecom strategy.

Key themes discussed include:

  • EY’s sector-specific approach to telecom transformation
  • The critical role of speed in driving innovation
  • Strategic alignment of AI and operations
  • Embedding corporate strategy into service execution
  • Shifting from effort-based to outcome-focused delivery models

Read more in HFS’s Telecom Services Horizon 2025 report here.

You can also listen on:

 Apple Podcasts
 Spotify

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