HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming Webinars

Buying Services-as-Software™:
How to make AI deals that deliver

January 13, 2026 | 10:00 a.m. – 11:00 a.m. ET

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Explore the Full Archive of HFS Webinars

Webinar: The HFS Super Machine Learning Debate

  The last two years witnessed machine learning (ML) offerings and applications progress, particularly in the enterprise context. However, many are to to

Webinar: How a Leading Wine Producer Is Making Digital Order Management a Reality

  A case study on building a Sentient Supply Chain in Digital OneOffice™ fashion   To stay ahead in the market, global process owners must core

Webinar: The State of Operations and Outsourcing in 2018

The seminal annual study conducted by HfS Research and KPMG is complete and we're ready to reveal the pace of disruption and change the world's leading are for

Webinar: Get smart about your Digital Underbelly or you’ll Fail to Scale

Let’s not kid ourselves: digital is all about speed. For most enterprises, Digital 1.0 meant real-time speed of response and speed to transact. As models

Webinar: The Next Evolution of Digital – Driving Real Growth and Competitiveness with OneOffice

  Digital Transformation means many things to many people. We see it as the journey to a single, Digital OneOffice that creates new revenue streams and by

Webinar: The Digital Growth Engine driving highly disruptive Digital Business Models

Digital is all about creating new channels to market which support highly profitable, scalable and dynamic touchless businesses that can grow at a frantic, It's

Webinar: Embracing cognitive AI to transform your customer engagement

Enterprise leaders are under intense pressure to respond to constantly changing customer needs, or risk losing revenue and relevance within their industries. of

Webinar: Reality check on Enterprise Artificial Intelligence (AI)

The noise in the market around AI is deafening. Yet, most of this hype is focused on more consumer-facing issues or projects that cannot easily be replicated. &

Webinar: Blockchain in BFS – Client Experience and War Stories

The blockchain is starting to change the way we think about business transactions, data storage, and even industry value chains and associated revenue models. &

Webinar: Why Digital only Succeeds with a Smart Cloud Strategy

  HfS research shows that we're now well and truly in the age of digital transformation, in need of alignment to the business needs. Enterprises not will

Webinar: Getting RPA to Scale

  Getting RPA to ScaleUnderstanding the key elements of a transformational enterprise-wide RPA implementation   Despite all its promise, the majority

Webinar: The Most Promising Use-Cases of Enterprise Blockchain Adoption

  Distributed Ledger Technologies (DLT), including blockchain, is changing the way we think about business transactions, data storage, and even industry value

Webinar: Digital Market Index – Market Size, Forecast and Key Happenings

  The Q4 HfS Market Index Update webinar will provide an overview of the IT and Business Services Market Performance through Q4 2017, and share our insights 3

Welcome to Industry 4.0 where Manufacturers must adopt a Growth Mindset

  Industry 4.0 is holistically transforming the design, manufacture, operation, and service of products and production systems through cyber physical It a

Webinar: 2018, The Year of Making an Impact

  We predicted 2017 would be the year of “Making it Real" - and it turned out to be true as the “digital fog” is starting to lift with enterprises their

Making RPA and Data the Foundation for Your Digital Transformation Strategy

  As the RPA market matures, organizations are progressing toward integrating a broad set of innovation and automation approaches. On this journey data become

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