HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinar – more details coming soon

Live Webinar

AI at a Crossroads: The State of the Industry on Trust, Leadership, and Execution

April 2, 2026 | 10:00 am - 11:15 am EST | Via Zoom

AI isn’t failing because it lacks intelligence, enterprises are struggling because they lack trust. Join Phil Fersht and members of the HFS Global Advisory Board for a candid discussion on what’s slowing enterprise AI adoption and how leaders can move from experimentation to confident execution.

Learn more

Webinar Archive

HfS Webinar: Smart Process Automation in Enterprise Business

HfS Webinar: Finance in the Digital Age

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

HfS Webinar: The Virtual Workforce – How RPA Liberates People

HfS Webinar: 2016 Predictions for Outsourcing and GBS

HfS Webinar: Innovating with IoT–Examples from the Real World

HfS Webinar: What Happened to BPO…and What Is Truly Coming Next?

HfS Webinar: Delivering Cyber Security and Trust-as-a-Service

HfS Webinar: RPA in Banking–How ANZ Changed the Game on Human Augmentation

Webinar Slides: Core Systems as Insurance-as-a-Service

Overview of Core Discussion Points: Live and Unfiltered Part I (Webinar)

HfS Webinar: Evolving to a Balanced Finance As a Service Model

HfS Webinar: The Raw Truth About Intelligent Automation

HfS Webinar: How to Fast Track Your Global Business Services Maturity Journey

HfS Webinar: Where Is the Action Today in Intelligent Automation?

HfS Webinar: Digital, Digital Everywhere, But What About my Global Business Services?

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