HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming Webinars

Buying Services-as-Software™:
How to make AI deals that deliver

January 13, 2026 | 10:00 a.m. – 11:00 a.m. ET

Register now

Explore the Full Archive of HFS Webinars

HfS Webinar: 2016 Predictions for Outsourcing and GBS

This past year was definitely the year of hype in the Global Services industry; if we weren’t being digitally disrupted, we were being automated out of as on

HfS Webinar: Innovating with IoT–Examples from the Real World

This groundbreaking webinar brought together a diverse panel of early leaders in IoT to share their experiences and insights into what it means to be innovative

HfS Webinar: What Happened to BPO…and What Is Truly Coming Next?

So, finally the hype-fog of 2015 is behind us and we can now look directly into the white of the eyes of buyers, providers and advisors to understand what is we

HfS Webinar: Delivering Cyber Security and Trust-as-a-Service

Is your enterprise secure inside and out? And are you ready for the damage to your brand if it isn't? Webinar host Fred McClimans of HfS along with Chris of

HfS Webinar: RPA in Banking–How ANZ Changed the Game on Human Augmentation

Intelligent Automation is the topic of the moment across the front and back offices of global enterprises. Robotic Process Automation (RPA) technology in is to

Webinar Slides: Core Systems as Insurance-as-a-Service

The maturity of modern insurance core systems has begun to provide revolutionary options for insurers in all lines of business across life & annuities and are a

Overview of Core Discussion Points: Live and Unfiltered Part I (Webinar)

HfS Research Hosted its first “Live and Unfiltered Outsourcing Debate between Buyers and Providers” on August 4, 2011. Over 700 people worldwide as

HfS Webinar: Evolving to a Balanced Finance As a Service Model

Our webinar discussed the following issues:   The future of hybrid finance and accounting shared services and BPO models The emerging role of the capability a

HfS Webinar: The Raw Truth About Intelligent Automation

Our webinar examined the following issues:   What extent are businesses using robots for knowledge processes solely for cost savings, efficiency gain or true

HfS Webinar: How to Fast Track Your Global Business Services Maturity Journey

The panel discussed: Why GBS has moved from concept to reality so quickly with a growing number of major enterprises What characteristics of Level 3 pose the 4

HfS Webinar: Where Is the Action Today in Intelligent Automation?

This webinar examines the following questions:The current state of the Intelligent Automation Continuum from the perspective of buyers, consultants and is the a

HfS Webinar: Digital, Digital Everywhere, But What About my Global Business Services?

This webinar discusses the following issues:How are Digital Technologies impacting the enterprise - and what opportunities and challenges are they creating?What

HfS Webinar: Getting More Bang for the Buck in Analytics Services

Our interactive panel discussion will address: Market trends from the HfS 2015 Enterprise Analytics Services Blueprint study Key challenges for enterprises in

HfS Webinar: The BPO Profession in 2015

This webinar discusses the following issues:   What attracts people to a career involving BPO? How is the BPO profession taking shape and shifting with

Webinar Replay: HfS 2015 Research Agenda

HfS announces its 2015 Research Agenda and line up of industry-leading Blueprints.  For 2015, HfS is focused on the evolution of the "As-A-Service which

Webinar Replay: Moving Insurance Operations Into The As-A-Service Economy

The state of business process outsourcing for insurance industry processes is evolving today. HfS discussions with Property and Casualty (P&C) as well as Life

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