HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinars

Live Webinar

AI everywhere, results nowhere?
Why customer and employee experience still matter

June 25, 2026 | 10:00 am - 11:00 am EST | Via Zoom

Join HFS Research’s Saurabh Gupta and Melissa Fersht as they explore why the OneOffice framework is more relevant than ever in the age of agentic AI and how leading enterprises are aligning business and IT to improve experiences and drive measurable outcomes.

Learn more

Webinar archive

Webinar: Are we ready for Digital HR? With HfS’ HR at-your-Service Practice

Webinar: Beyond RPA

Webinar: What’s Real about Design Thinking in Business Operations and Outsourcing Engagement?

Webinar: Making Cognitive Real – The Transformation of Service Agents

HfS Webinar: Unveiling the 2017 RPA Blueprint Snapshot

HfS Webinar: Augmenting Automation through AI

Webinar: Digital Workforce for the Digital Enterprise

HfS Webinar: Unveiling the Digital OneOffice Premier League

HfS Webinar: State of Business Operations 2017

HfS Webinar: 2017, the Year of Making it Real

HfS Webinar: How Cognitive Systems like ignio™ Make Batch Jobs Management Simpler

HfS Webinar: The Great Roboboss Debate

HfS Webinar: Standard Bank Case Discussion

HfS Webinar: Enabling the first truly Digital Olympic Games

HfS Webinar: Becoming an Intelligent OneOffice

HfS Webinar: The Role of Contact Center in Omnichannel Strategy

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