HFS Webinars

HFS webinars feature fascinating discussions between HFS analysts and industry-leading experts. 

Upcoming webinars

Live Webinar

AI everywhere, results nowhere?
Why customer and employee experience still matter

June 25, 2026 | 10:00 am - 11:00 am EST | Via Zoom

Join HFS Research’s Saurabh Gupta and Melissa Fersht as they explore why the OneOffice framework is more relevant than ever in the age of agentic AI and how leading enterprises are aligning business and IT to improve experiences and drive measurable outcomes.

Learn more

Webinar archive

HfS Webinar: Business Process Re-Imagination in the Cognitive Era

HfS Webinar: Smart Process Automation in Enterprise Business

HfS Webinar: Finance in the Digital Age

HfS Webinar: Why Design Thinking Can Save the Services Industry From Obsolescence

HfS Webinar: The Virtual Workforce – How RPA Liberates People

HfS Webinar: 2016 Predictions for Outsourcing and GBS

HfS Webinar: Innovating with IoT–Examples from the Real World

HfS Webinar: What Happened to BPO…and What Is Truly Coming Next?

HfS Webinar: Delivering Cyber Security and Trust-as-a-Service

HfS Webinar: RPA in Banking–How ANZ Changed the Game on Human Augmentation

Webinar Slides: Core Systems as Insurance-as-a-Service

Overview of Core Discussion Points: Live and Unfiltered Part I (Webinar)

HfS Webinar: Evolving to a Balanced Finance As a Service Model

HfS Webinar: The Raw Truth About Intelligent Automation

HfS Webinar: How to Fast Track Your Global Business Services Maturity Journey

HfS Webinar: Where Is the Action Today in Intelligent Automation?

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