This past year was definitely the year of hype in the Global Services industry; if we weren’t being digitally disrupted, we were being automated out of existence, as computers took on a self-awareness of their own. True, there is some new technology out there that can significantly impact how we manage our operations, analyze data and scale our businesses, without having to add more labor into the mix.
However, there is one thing missing from this equation: all this new stuff is useless without smart people to operate it. We believe 2016 will be the year when we pop the hype bubble and get down to the basics of what enterprises really need to be effective.
This webinar examines the hype and talk about what we can actually expect to see happening next year across the following areas: