The webinar will share the key findings of the State of Business Operations survey by HfS Research in conjunction with KPMG with 829 enterprise buyers, service providers, and advisor/consultants.
The outsourcing and shared services market has been in a seemingly endless state of flux for as long as HfS Research has existed – with the current market more confused than ever before, organizations struggling to cope with competing priorities, and confusion on the requisite timing and methods to best exploit new(ish) technologies such as process automation and evolving service delivery models.
Attend and learn:
Changes to organizational operating and service delivery models
The investments and directives driving operational change
The use of shared services, outsourcing, global business services, and the impact of automation and offshoring on these service delivery models
The maturity of business operating models linked to the use of alternative service delivery models and emerging technologies
Adoption levels, challenges, and opportunities related to process and cognitive automation
The effectiveness of outsourcing, above and beyond delivering cost savings, and impact on service provider selection
Stakeholders’ current view on service providers and future expectations
Organizational and operational talent challenges, shortages, and solutions, including automation
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