Advanced Search
HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy." More

HfS Soundbite: Using analytics to reinforce strengths and fill gaps, Accenture buys Gapso

Accenture's acquisition of Brazil based Gapso, provides analytics capabilities across a key combination of geos (Brazil/Lat Am), industries (Energy and Agribusiness) and functions (Supply Chain) supporting digital IoT processes.

More Analytics, Big Data and BI

HfS Soundbite: IBM Watson extends its reach with AlchemyAPI

The IBM Watson Group capabilities are extending with the acquisition of AlchemyAPI which brings further natural language processing, visual recognition and access to thousands of developers.

More Analytics, Big Data and BI

HfS Soundbite: Rio Tinto To Partner With IGATE For Engineering Services Analytics

IGATE's engineering services analytics partnership with Rio Tinto is first of its kind in the mining industry and a validation of our view that engineering analytics will be catalyst for the evolution of engineering services.

More Engineering

HfS Blueprint: Progressive Finance & Accounting Business Process Outsourcing Services

premium-research|  The Progressive F&A BPO Services Blueprint looks at the performance of 22 SPs in this service offering. 47% of the Blueprint scoring is tied to proven innovation and performance that drives this new "progressive" offering.

More Finance and Accounting

HfS Soundbite: OneSource Virtual, Born In The RPA Cloud

These are really exciting times for the services industry, where little upstart “Born in the Cloud” As-a-Service providers can sneak up on the traditional service providers and deliver pure cloud-based services.

More Process Automation

The “Digital” Litmus Test: Three Traits Your Service Provider Must Possess

Becoming a Digital company is one of the top priorities for the senior leadership of most companies today yet the term is vague at best. This report explores how one can best manage the demands of acting on an unclear mandate.

More Digital Transformation

HfS Soundbite: Achtung! Quest Global Deepens Its Automotive Expertise

Quest Global's acquisition of German engineering services provider EDF GmbH is a sign that this market is moving out of the niche and into the mainstream as leading providers bulk up for a more competitive future market landscape.

More Engineering

HfS Soundbite: Tech Mahindra’s “Growth Factories” A Promising Investment Strategy For The “As-a-Service Economy”

Tech Mahindra's recent announcement of $150 Million investment in "Growth Factories" initiative is in HfS opinion an example of promising investment strategy for the As-a-Service Economy, provided it is executed as planned.

More Service Provider Analysis

How to Assess Service Provider Relationships

This POV describes a relationship framework that can be used to assess service provider relationships. The framework was developed by Dr. John C. Henderson in a model called the Six Relationship Determinants.

More Governance

Mobilizing the Enterprise: Lessons from a Disruptor

Northern Light’s newly unveiled mobile App provides a case study of how digital disruption is unleashed and provides us with identifiable three clear lessons for Enterprise Mobility along the way.

More Mobility

HfS Soundbite: EXL Acquires RPM Direct For Insurance Marketing Secret Sauce

EXL just announced its intention to acquire RPM Direct, a specialized provider of marketing analytics to property & casualty, life, and health insurance carriers.

Breaking New Ground in Analytics as a Service

Health Catalyst, a healthcare analytics vendor, and Allina Health entered a $100 million, 10-year analytics services agreement that brings together people, process, technology, metrics, and shared governance.

More Analytics, Big Data and BI
Recent Research >>

RPA in BPO is now gaining visibility at the C-level and this report shares insights from 16 early ad...

This POV analyzes the 22 deals announced in January for the key lessons to be learnt and for their a...

This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...

New research shows that 78% of European enterprises are looking at robotic process automation as way...