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HfS Engineering services Top 20: Leading Engineering Service Providers 2016

May 24, 2017

In this study, we analyze the structure of the engineering services industry, and provide a list of the top 20 engineering service providers.

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A Buyers' Guide to Hexaware

May 19, 2017

A buyer focused view of services capabilities of Hexaware.

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A Buyers' Guide to Accenture

May 19, 2017

A buyer focused view of services capabilities of Accenture.

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Intelligent Automation in Telecom Operations

May 16, 2017

In this PoV, we analyze the current adoption of automation in the telecom industry, service providers’ offerings for automating telecom business processes, and the role of AI in the next stage of telecom automation productivity.

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Delivery Location Announcements by Service Providers & Global In-House Centers in Q1 2017

May 15, 2017

In Q1 2017, we tracked 82 new location moves. Service Providers and Global in-house Centers continue to balance their locations portfolios.

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Redwood gets under the hood of the OneOffice

May 10, 2017

Redwood is aiming to integrate the digital underbelly into intelligent digital support functions as organization move toward the OneOffice™

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HfS Emerging Market Guide: IBM Watson Services

May 04, 2017

While IBM is taking Watson to its technology and business services clients through the IBM Global Services group, it isn’t the only provider doing so.

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Bots in HR - time to get with the program

May 01, 2017

This POV examines the emerging area of using bots and AI in HR; e.g., for support issues and questions traditionally handled by HR support staff.

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HfS Industry Trends and Analysis – Utilities Overview and Services Opportunities

Apr 28, 2017

The Utility industry is on the cusp of significant transformation, driven by political, environmental and social pressures coinciding with new competition and technological advancements.

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