Research

Filter by

Display Images

Market Index Q3 2016 - Update

Sep 27, 2016

This update to the HfS Market Index gives an overview of the IT and business services market performance through Q3 2016.

Read More

Developing a Plan for Metrics-Based Code Reuse in SW Product Engineering

Sep 22, 2016

We investigate a metrics-based approach that buy-side customers can use to drive code reuse in their engagements with engineering service providers.

Read More

Making the Leap from Effective to Strategic BPM

Sep 20, 2016

​This report looks at the evolution of sourcing and enterprise operations, from effective to strategic BPM.

Read More

HfS Podcast-As-a-Service: Futurist Gerd Leonhard

Sep 20, 2016

In this edition of the HfS Podcast-As-a-Service, we go live to the Ritz-Carlton in White Plains, NY, where HfS held COGNITION from September 14 – 16.

 

The summit featured a broad discussion of the future of services—including Intelligent Automation, Digital Trust, the As-a-Service Economy, Design Thinking, and Digital. An enviable roster of thought leaders filled the room, eager to dig into the major issues facing the industry.

 

Read More

Strategic Analysis of Outsourcing Deals Announced in August 2016

Sep 20, 2016

This is the August 2016 edition of our outsourcing deals analysis, a month in which we came across the details of 40​ large deals in the public domain.

Read More

The Journey to Intelligent Operations in Life Sciences

Sep 19, 2016

A fresh, research-based look at the role of operations and BPO in the business of Pharma and Life Sciences.

Read More

HfS Blueprint Report: Workday Services 2016

Sep 15, 2016

This Blueprint Report looks at the innovation and execution capabilities of sixteen Workday service providers in detail.

Read More

HfS Webinar: Standard Bank Case Discussion - Improving Customer Experience through RPA + AI-powered Cognitive Automation

Sep 09, 2016

Standard Bank Case Discussion: Improving Customer Experience through RPA + AI-powered Cognitive Automation

Read More

HfS Webinar: Enabling the first truly Digital Olympic Games

Sep 05, 2016

Experts from HfS Research, Atos and Rio2016 will discuss what infrastructure and support where needed to enable the explosion in digital consumption of the 2016 Olympic Games.

Read More

APAC IT Services and BPO Market Size and Forecast, 2016 - 2020

Aug 29, 2016

This document provides HfS Research market sizing and forecast for the Asia Pacific IT Services and BPO Market from 2016 to 2020.​

Read More

Engineering Services Outsourcing Trends In Q2 2016

Aug 29, 2016

We analyze the key engineering services outsourcing trends, including financials, deals, partnerships agreements, M&A, captives, and expansion plans.

Read More

Strategic Analysis of Energy & Utilities Outsourcing Deals

Aug 26, 2016

This PoV provide an analysis based on our monthly outsourcing deals research studies to identify trends in Energy & Utilities.

Read More

Can HR be an Innovation Incubator?

Aug 26, 2016

Can the HR function act a catalyst to drive innovation from digital services in organizations?

Read More

Genpact Buyers Guide

Aug 23, 2016

HfS Research's comprehensive buyer-focused analysis of Genpact.

Read More

Being As-a-Service in Telecom Operations

Aug 23, 2016

HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.

Read More

Location Announcements by Providers and Captive Centers in Q2 2016

Aug 22, 2016

This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.

Read More

Wipro Buyers Guide

Aug 18, 2016

This is a comprehensive buyer-focused analysis of IT and BPO service provider Wipro.

Read More

Strategic Analysis of Outsourcing Deals Announced in July 2016

Aug 16, 2016

This PoV analyzes 48 outsourcing deals announced in July 2016 for the key lessons learned and for alignment to recent HfS research.

Read More