With IBM’s portfolio shake-up, what are the implications for its BPO service lines?
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Doing Less with More: New Research Shows that Simplifying Workforce Support Services Drives Better Business Outcomes
The worker and what motivates her has not been adequately acknowledged nor addressed in much of the modern workplace. HfS employee experience research offers three solutions leaders can take to change workforce performance today.
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Learn how the partnership of EXL and Kemper Insurance has created value in the mid-market Insurance segment.
Slides from the February 27, 2014 webinar.
Industry power brokers gathered in N.Y. for a working session called the "HfS Sourcing Blueprint Sessions 3.0." This proved to be the largest gathering yet of major stakeholders in the outsourcing industry.
An Israeli start-up called Okapi aims to upend the realm of enterprise management. In doing so it highlights what digital disruption is apt to look like in 2014.
More Cloud and Business Platforms
IBM was recently acknowledged as a part of the Winner’s Circle in HfS' Insurance BPO Blueprint partly due to its efforts at bringing in new levels of automation into insurance processes.
The inaugural Blueprint Session 3.0 revolved around four major challenges facing all industry par...
This webinar discussed key market trends and dynamics in F&A shared services and outsour...
Our landmark report, conducted with KPMG, outlines why GBS is changing the game of business services...
v> This case study highlights:
The opportunity for value creation through ou...