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HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy." More

Is it Time to Start Thinking About the Impact of Industrial 3D Printing in BPO?

HfS believes the time is fast approaching for global process owners to work with business and product leaders in their enterprise to understand their 3D printing strategies and how that will impact current back office processes.

More Process Automation

Capgemini Gobbling Up IGATE: Optimizing The Old Outsourcing Model Or Embracing The New

The rumored acquisition of a stake in IGATE by Capgemini in our view is a solid buy to shore up the old model but not an exhilarating embrace of the As-a-Service Economy.

More Service Provider Analysis

Recasting the Patient Billing Experience with Design Thinking

Sutherland is using a design thinking approach to recast the patient’s billing experience for a client: to increase patient satisfaction & loyalty; engage them more effectively in the payment process; and drive down admin cost.

More Vertical Specific Processes

HfS Blueprint Report: 2015 Population Health and Care Management Business Services

premium-research|  This Blueprint shares trends and insights on 8 business service providers that are leveraging their capabilities to help healthcare organizations impact health and medical outcomes, consumer engagement, and costs.

IPsoft Acquires ab1 Group Recognizing the Transformational Character of Process Automation

HfS believes that the discussion of RPA and autonomics needs to recognize the transformational opportunities of and requirements for these technologies.

More Service Provider Analysis

HfS Webinar: The BPO Profession in 2015

This webinar examines our brand new research, which surveyed 540 industry stakeholders on the state of BPO talent.

More Global Workforce and Talent

How To Bring Partner Logo Slides To Life

For service providers working with start-ups isn’t about finding the coolest things first, it’s about knowing the real needs of their clients and finding the technologies that will solve those needs sooner and with impact.

More Cloud and Business Platforms

Engineering For Telecom BSS - Comverse & Tech Mahindra

Tech Mahindra's engineering services partnership with Comverse is a significant industry event as it demonstrates the value proposition of a third party engineering services outsourcing model.

More Engineering

The BPO Profession in 2015: Today’s Accidental Career Path, Tomorrow’s Capability Broker

A new research study shows that BPO has emerged as a core operational competency. The need to develop effective partnerships with service providers to achieve business outcomes is creating a career path for a "Capability Broker."

More Global Workforce and Talent

Insurance Majors Pulling Out The Checkbooks For Digital Innovation

HfS Research believes that in order to really embrace the “As-a-Service Economy,” enterprises will have to develop new capabilities that go beyond what was possible in the past.

More Digital Transformation

Strategic Analysis Of Outsourcing Deals Announced In March 2015

This POV analyzes the 32 deals announced in March for the key lessons to be learnt and for their alignment to the recent HfS research.

More Service Provider Analysis

IBM's $3 Billion IoT Investment - Is the Whole Greater than the Sum of its Parts?

This report examines IBM's recent announcement that it intends to invest $3 billion in IoT and explores why we see it as a great example of a promising investment strategy for the As-a-Service Economy provided all goes as planned.

More Mobility
Recent Research >>

A new research study shows that BPO has emerged as a core operational competency. The need to devel...

This POV analyzes the 32 deals announced in March for the key lessons to be learnt and for their ali...

The 2015 HfS Enterprise Analytics Services Blueprint Report is a refresh on our November 2013 report...

This report examines the current state of Enterprise Mobility and ranks 23 global IT Service Provide...