Research

The Principles of Business Process Partnering

HfS looks at the limitations of a "zero-sum" commercial and governance mentality for BPO and calls for Business Process Partnering instead.

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HfS Webinar: What Happened to BPO...and What Is Truly Coming Next?

Three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate.

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Is South Africa Set to Fulfill Its Potential?

The As-a-Service world is real but does the emerging delivery location of South Africa have what it takes to play in this new world?

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What Does a Tier 1 BPO Service Provider Look Like Today?

The "classic" definition of a Tier 1 BPO service provider is evolving and building on what it has been for the last decade or so.

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Six Snippets from our SuccessFactors Research

HfS has launched the SuccessFactors Services Blueprint. We highlight emerging trends based on our conversations with service providers and clients.

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Davos Report: Deconstructing the Future Workforce

A report published at the World Economic Forum in Davos suggests broad disruption and job losses--critical reference points for the As-a-Service journey.

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