In 2014, the core theme for our research is centered on "Defining the Extended Enterprise of the Future." More

Putting the Services in SaaS

Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.

IBM Consolidates Its Analytics Services Stack

HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services infrastructure to complement software and systems investments.

Healthcare Convergence: Ways Healthcare Providers Can Thrive in a Brave New World

Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.

Digital Transformation Services: an HfS Blueprint Primer

premium-research|  Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation and explores the positioning of the leading IT Services providers.



More Mobility

The Day Apple’s Enterprise Strategy Came in from the Cold

The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant blogs.



More Mobility

Indian IT Services 2020

In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact on middle or senior levels of staff.

How Global Business Services Governance is Ripping Up the Old Outsourcing Rulebook

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the KPMG Shared Services Outsourcing Institute.



More Shared Services and GBS

2014 Outsourcing Study – Governance Takeaways

This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of strong relationship management capabilities, and more.

HfS Blueprint Report: Supply Chain Management BPO

premium-research|  The Supply Chain Management (SCM) BPO market is relatively new but already an area of great innovation, investment and interest amongst leading mainline BPO service providers as well as by many domain specialists.



More Service Provider Analysis

Strategic Analysis of Outsourcing Deals Announced in June 2014

This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.



More Service Provider Analysis

Who is Buying Talent Acquisition Services Today?

HfS interviewed dozens of buyers of Talent Acquisition Services that reveal organizational changes make a difference in getting to value beyond cost in recruitment process outsourcing and contract labor vendor managed services.



More Global Workforce and Talent

The New Table-Stakes and Desired Outcomes of Global Services

This POV captures the main insights from the June, 2014 HfS Blueprint Sessions, when we looked at the new “table-stake” and desired outcomes of Global Services.

Recent Research >>
 

Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing...



This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.



In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO servi...



This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...