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Genpact Buyers Guide

Aug 23, 2016

HfS Research's comprehensive buyer-focused analysis of Genpact.

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Being As-a-Service in Telecom Operations

Aug 23, 2016

HfS examines what it means for a service provider to be As-a-Service in telecom operations and how that is likely to change in the next three years.

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Location Announcements by Providers and Captive Centers in Q2 2016

Aug 22, 2016

This PoV outlines interesting facts and key trends driving the location choices made by providers and captive/global in-house centers in Q2 2016.

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Wipro Buyers Guide

Aug 18, 2016

This is a comprehensive buyer-focused analysis of IT and BPO service provider Wipro.

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Strategic Analysis of Outsourcing Deals Announced in July 2016

Aug 16, 2016

This PoV analyzes 48 outsourcing deals announced in July 2016 for the key lessons learned and for alignment to recent HfS research.

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Can Unisys be Hip Again?

Aug 11, 2016

Unisys leverages digital trust in its efforts to get its mojo back.

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HfS Webinar: Becoming an Intelligent OneOffice

Aug 09, 2016

Experts from HfS Research, Cognizant and client organizations will discuss the impact of aligning back, middle and front office approaches – resulting in new operating models that are increasingly “born digital”, data rich, and outcome-based, in support of the business to which they strategies align.

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The Journey to Intelligent Operations in Healthcare

Aug 05, 2016

A fresh, research-based look at the role of operations and BPO in the business of Healthcare.

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Americas IT Services and BPO Market Size and Forecast, 2016 - 2020

Aug 03, 2016

This document provides HfS Research market sizing and forecast for the Americas IT Services and BPO Market from 2016 to 2020.

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HfS Blueprint Report: Population Health and Care Management 2016

Jul 28, 2016

How clients and service providers are using automation, analytics, and more in BPO/BPaaS to enable consumer centric healthcare operations.

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Strategic Analysis of Outsourcing Deals Announced in June 2016

Jul 28, 2016

This PoV analyzes 53 outsourcing deals announced in June 2016 for the key lessons learned and for their alignment to recent HfS research.

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HfS Webinar: The Role of Contact Center in Omnichannel Strategy

Jul 28, 2016

Experts from HfS Research, contact center leaders and and client organizations will discuss the role contact center plays in executing on an omnichannel strategy and how that will be changing in the future.

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SaaS Services Success Requires a Different Approach

Jul 28, 2016

This PoV outlines some of the challenges and recommendations for service providers offering SaaS services.

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Cognitive Software Product Support

Jul 27, 2016

This PoV reimagines software product support in the As-a-Service Economy.

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EMEA IT Services and BPO Market Size and Forecast, 2016 - 2020

Jul 20, 2016

This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.

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HfS Blueprint Report: Energy Operations 2016

Jul 20, 2016

The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market acivity and 13 providers.

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HfS Blueprint Report: Mortgage As-a-Service 2016

Jul 14, 2016

Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.

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IT Services and BPO Market Size and Forecast, 2016 - 2020

Jul 12, 2016

This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.

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