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HfS Blueprint: Telecom Operations As-a-Service 2016

May 26, 2016

The 2016 HfS Telecom Operations As-a-Service Blueprint Report covers current trends, benchmarks, market activity and analysis of 8 service providers.

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UltiPro Leads the Arms Race for HR Analytics

May 26, 2016

The need for HR analytics from buyers has sparked a race between platform and service providers. HfS takes a look at Ultimate Software's recent release.

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Bots Are Starting to Comprehend Spanish

May 25, 2016

Jidoka is adding a distinctive Spanish voice to the discussions on RPA.

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Service Orchestration Is Changing the Automation Discussion

May 25, 2016

The increasing maturity of Intelligent Automation creates a necessity to orchestrate a diverse set of automation approaches.

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The 2016 HfS High-Value IT Services Top 25

May 24, 2016

This PoV examines the leading IT Services suppliers by revenue, giving our view of the Top 25 providers.

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Can Capgemini’s ODIGO Shed New Light on Customer Experience?

May 23, 2016

Capgemini begins to emphasize integrating the ODIGO interaction platform with business process services.

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Cognizant Gets “ReD”dy to Humanize Digital with Behavioral Sci Acquisition

May 23, 2016

Cognizant has invested significantly in ReD Consulting, a human sciences consultancy that can complement Cognizant's transformation capability.

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Is Finance Finally Ready To Write Off Legacy And Move To BPaaS?

May 20, 2016

Grappling with change has always been hard for the finance function and "legacy" has plagued finance and accounting operations for many years now.

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Defining the Seismic Shift from Legacy BPO to BPaaS

May 20, 2016

In this PoV, we examine the seismic shift that is underway and share examples of BPaaS.

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HfS Blueprint: HR Operations As-a-Service 2016

May 19, 2016

The 2016 HfS HR Operations As-a-Service Blueprint Report covers current trends, market activity and analysis of 13 service providers.

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Intelligent Automation Is Coming of Age

May 16, 2016

The launch of a formalized practice comprising IPsoft’s virtual agent Amelia platform is a milestone on the maturity journey of Intelligent Automation.

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Harvesting a BotFarm to Shake Up Process Delivery

May 16, 2016

HfS looks at the implications for process delivery of Automation Anywhere's BotFarms announcement.

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Redwood Positioned at the Intersection of ERP, Cognitive and RPA

May 13, 2016

Redwood is adding a distinctive voice from a business function point of view to the discussion on Intelligent Automation.

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Genpact Is “Creating Talent” for BFS Analytics Services

May 13, 2016

The HfS Blueprint for BFS Analytics Services placed Genpact in the As-a-Service Winner’s Circle, partly because of its steps to address talent gaps.

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Cielo Leads the RPO Race but Its Plan Needs Refinement

May 13, 2016

HfS recently attended Cielo's analyst and client summit in Milwaukee.

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HfS Webinar: Smart Process Automation in Enterprise Business

May 10, 2016

Join us June 2nd, 11 AM ET: Experts from HfS Research, WorkFusion, Ascension Health and others will discuss how to solve for business outcomes through more integrated automation technologies.

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Finance in the Digital Age

May 10, 2016

HfS explores the progress of digital in the F&A function, key enterprise challenges in enabling change, and the two-year outlook.

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Automation Requires More Than Digital Inputs

May 10, 2016

ITyX is adding extraction and classifcation of unstructured text to the Intelligent Automation Continuum.

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