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HfS Blueprint: Contact Center Operations 2016

Apr 29, 2016

Analysis of the Contact Center Operations market, including 18 service providers.

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Accenture Expands Global Cyber Ops with a BANG!

Apr 27, 2016

Accenture launches its Cyber Fusion Center for cybersecurity ops. Can its focus on automation, collaboration and analytics set it apart?

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Reassessing the HfS Intelligent Automation Continuum

Apr 27, 2016

The rapid evolution of technologies for Intelligent Automation has led HfS to update the Intelligent Automation Continuum for 2016.

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#Cyberchat: Talking Cyber Risks, Behavior, and Talent with Michael Montecillo of IBM

Apr 27, 2016

Delving into the shape of cyber security, the industries at risk, and the one thing every CISO should be concerned about in 2016.

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SaaS Service Providers Need to Align with As-a-Service Ideals

Apr 27, 2016

SaaS service providers need to align with the HfS ideals of the As-a-Service economy to remain competitive. This POV outlines the opportunities.

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#Cyberchat: Delving into the Cyber Threats of 2016 with Matt Devost of Accenture

Apr 26, 2016

Properly identifying and assessing vulnerabilities is key to shifting from reactive to proactive strategies and increasing enterprise security maturity.

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#CXforum: Gut-feel doesn't cut it - measuring true ROI of #CX Initiatives

Apr 26, 2016

Is there a way to meaningfully, and financially, measure the ROI of #CX-related expenditures?​

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#CXforum: Can Enterprises Automate Better #CX?

Apr 26, 2016

Can automation and the use of software robots dramatically transform customer-facing CX initiatives?

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HfS Webinar: Finance in the Digital Age

Apr 22, 2016

Experts from HfS Research, Genpact, Mondelēz and KPMG discuss recent research that shows how digital is delivering a competitive advantage.

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Have HRO Service Providers Tapped into the Power of HCM Analytics?

Apr 22, 2016

With data gathered in the upcoming HRaaS Blueprint, HfS lifts the lid to examine the maturity of analytics within HRO.

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HfS Blueprint: Finance As-a-Service 2016

Apr 21, 2016

Analysis of F&A BPO market as it moves to "As-a-Service," includes 18 service providers.

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Utility Regulators Play the Cloud Catch-Up Game

Apr 21, 2016

Utility regulators are waking up to the reality and the possibilities of cloud computing and As-a-Service, looking to take away cloud adoption hurdles.

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Are Service Providers and Advisors Doing Enough to get Digital into F&A Processes?

Apr 18, 2016

We asked service providers how aggressively their organization is taking measures to generate more digitally aligned F&A engagements.

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Atos Aims to Orchestrate the As-a-Service Economy

Apr 12, 2016

Atos wants to be the orchestrator for innovation to accelerate clients’ journey toward the As-a-Service Economy.

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The “Real” Influencers in Sourcing Are Buyers Who Tell The Story

Apr 11, 2016

What caught our attention at this year's WNS Influencer Summit is the strength of partnership between WNS and its client base.

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Strategic Analysis of Outsourcing Deals Announced in March 2016

Apr 08, 2016

This PoV analyzes 52 outsourcing deals announced in March 2016 for the key lessons learned and for their alignment to recent HfS research.

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Syngenta & Capgemini Bring their People Together to Advance Operations

Apr 06, 2016

A case study of the Syngenta Business Services and Capgemini sourcing partnership.

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Design Thinking Can Save the Services Industry From Obsolescence

Apr 06, 2016

Explore how design thinking can help drive change in the sourcing services industry. Insights from Stanford d.school, RWE, Infosys, HfS.

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