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EMEA IT Services and BPO Market Size and Forecast, 2016 - 2020

Jul 20, 2016

This PoV provides HfS Research market sizing and forecast for the EMEA IT Services and BPO Market from 2016 to 2020.

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HfS Blueprint Report: Energy Operations 2016

Jul 20, 2016

The inaugural Energy Operations Blueprint covers IT, BPO and Engineering Services in the Oil & Gas industry, trends, market acivity and 13 providers.

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HfS Blueprint Report: Mortgage As-a-Service 2016

Jul 14, 2016

Building on the 2014 Mortgage BPO Blueprint, HfS reviews the adoption of the Eight Ideals of the As-a-Service Economy in more detail.

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IT Services and BPO Market Size and Forecast, 2016 - 2020

Jul 12, 2016

This PoV provides HfS Research market sizing and forecast for the Global IT Services and BPO Market from 2016 to 2020.

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Podcast: Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 12, 2016

We talk with Phil Fersht about new research from HfS that shows the true impact of automation on job creation and elimination.

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HfS Webinar August 4

Jul 11, 2016

Applying cognitive computing to business operations, transforming front to back office

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Customers Want Self-Service Their Way—Will HGS’ DigiCX Deliver?

Jul 11, 2016

HGS introduced a strategy for optimizing customer experience by guiding people looking for help or support across channels and devices.

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HfS Webinar July 20

Jul 08, 2016

Experts from HfS Research, Accenture and client organizations will discuss findings from the recent State of Cybersecurity and Digital Trust 2016 research

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Bringing Collaboration and Innovation to Public/Private Partnerships

Jul 07, 2016

The transformation of revenue management through a partnership between British Columbia Ministry of Finance and Hewlett Packard Enterprise.

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What Enterprises Can Learn from Digital Natives Using BPO for Innovation

Jul 07, 2016

Born-in-the-cloud enterprises are turning to service providers like Cognizant with a growth agenda, and changing the nature of BPO partnerships.

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HfS Webinar July 14

Jul 07, 2016

In this webinar, HfS experts, along with executives from Symphony Ventures and ADP, discussed the incredible opportunities for Robotic BPO.

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HfS Blueprint Report: ServiceNow Services 2016

Jul 06, 2016

This inaugural report analyzes services around implementing and enhancing the ServiceNow platform and technologies.

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Automation Will Trim 1.4 Million Global Services Jobs by 2021

Jul 05, 2016

New research from HfS shows the true impact of automation on job creation and elimination in the global IT services and BPO industry.

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5 Highlights from the Workday Services Research

Jul 05, 2016

HfS has launched our 2016 Workday Services Blueprint report. Here we highlights five emerging trends from the research.

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Vision 2020 For Intelligent Operations: Making the Digital Customer Real

Jul 05, 2016

This PoV summarizes the most valuable ideas we captured during our recent event in San Francisco

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Tech Mahindra Becomes the New T in TWITCH

Jul 01, 2016

Welcome to the TWITCH family, Tech Mahindra! Tech Mahindra has quietly accelerated to a formidable position in the IT services industry.

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Fairsail Adds the HR Navigation to Sage’s X3 ERP Platform

Jun 30, 2016

Following the news of Sage acquiring a stake in Fairsail HCM, HfS takes a look at what it means for both parties.

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The HfS BPO Top 50

Jun 29, 2016

This is the HfS list of top 50 BPO providers by revenue.

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