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HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy." More

HfS 2015 Research Agenda

HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy."

HfS Blueprint Report: Telecom Operations Services

premium-research|  This Blueprint assesses the social, mobility, analytics, cloud, and automation (SMACA) solution capabilities of different telecom operations service providers.



More Vertical Specific Processes

“Leading Digital” - Why Transformation Must Come from the Top

Digital Transformation is easy to understand but difficult to embrace. This interview with Didier Bonnet, Capgemini’s head of Digital Transformation, looks to help enterprises start out on the right path.



More Digital Transformation

How Wipro's Base))) Is Addressing As-A-Service Process Delivery

How Wipro's Base))) business operations platform is an example of where process service delivery (PSD) methodologies need to go in order to maximize the effectiveness of process delivery in the "As-A-Service Economy."



More Cloud and Business Platforms

Zappos and Kronos: Powered by Service

premium-research|  Like retail, the workforce software industry is being disrupted by Internet delivery models. As companies move their customers to the cloud, the bar is being raised on their customer service and the customer experience as well.



More Workforce and Talent

The Impact of Digital

Digital Transformation is a top concern for enterprises today. A recent survey revealed 100% of respondents believe it is fundamental changing the industry in which they operate. This report explores why that is occurring and how.



More Digital Transformation

Catalina On The New Consumer Truths For CPG And Retail

We caught up with Dak Liyanearachchi, Catalina’s SVP – Global Data & Analytics to discuss the new consumer truths that CPG brands and retailers face with the explosion of digital and its implications for service providers.



More Digital Transformation

Disrupt or be Disrupted: The Impact of Digital Technologies on Business Services

Digital Technologies are changing the way businesses operate and compete. This report explores recent survey data to highlight how savvy enterprises are taking advantage of advances in analytics, mobility, collaboration and cloud.



More Digital Transformation

Webinar Replay: Moving Insurance Operations Into The As-A-Service Economy

This webinar, from December 11, 2014, saw a lively discussion and debate on how BPO for insurance is changing to better meet the business needs of insurance carriers.



More Shared Services and GBS

Luxoft – A Next-Gen Services Provider for a Next-Gen Market

In the face of a changing market, Luxoft provides us with a model for how to operate a next generation IT services firm. In doing so, it sheds light on how the provider and enterprise buyer relationship will need to change.



More Digital Transformation

Webinar Replay: The Industry Has Spoken--Are We Ready to Make the Leap from GBS to Digital Business Services?

See HfS Research and KPMG Shared Services and Outsourcing Advisory discuss the core findings of our recent study.



More GBS, Shared Services and Captives

Strategic Analysis of Outsourcing Deals Announced In November 2014

This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their alignment to the recent HfS research.



More Service Provider Analysis
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This POV analyzes the 22 deals announced in November for the key lessons to be learnt and for their...



This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their a...