This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering services space in general.
IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course change by leadership was the right one. This report explores why.
Organizations have a need to align their SaaS investments to business and workforce transformation objectives. In this PoV we highlight the growing services ecosystem developing to address this opportunity, notably with Workday.
The arrival of business platforms and process automation is changing the established forms of BPO. In this POV we deconstruct BPO to its core elements to see where that change will hit.
Learning solution pioneer Skillsoft acquired SumTotal Systems to deliver relevant, real-world support to workers where they are working and when they need it in a new combined content, service, and software delivery paradigm.
We discuss the industry's approach to technology integration in customer experience management solutions, using for context our discussions from the analyst day event by Sitel.
Having spent $2.7 billion on Trizetto, Cognizant’s intent for healthcare could not be more clear. This report explores why its latest acquisition of Cadient, though much smaller, is perhaps even more important for the firm.
New SAP HR line of business president Mike Ettling overtly declared that SAP is going to put the service in software as a service at the annual user conference of its acquired talent management cloud company SuccessFactors.
Accenture is on a roll with the G2000, between co-branding with major clients and heightened spending on digital, IT services and BPO the business is strong.
This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their alignment to the recent HfS research.
This PoV analyzes the location moves of 21 service providers, and eight captives in the last quarter.
This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...
The findings of our survey - the largest annual quantitative research study on services and outsourc...
This POV analyzes the 31 deals announced in September for the key lessons to be learnt and for their...
This PoV analyzes the location moves of 21 service providers, and eight captives in the last quarter...