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In 2014, the core theme for our research is centered on "Defining the Extended Enterprise of the Future." More

CSC Aspires To Be In the Middle of the “As-a-Service” Ecosystem

HfS just met with a reinvigorated leadership team at CSC who are building on the momentum of a recent financial turnaround. CSC unveiled a vision that could put it into the middle of the “as-a-service” ecosystem.



More Service Provider Analysis

Managing Health and Care in the Digital Age

As competition and regulation incite change in healthcare, service providers are stepping up to help payers & providers with increasing use of digital technologies; to be effective also requires a new level of collaboration.

Strategic Analysis Of Outsourcing Deals Announced In October 2014

This POV analyzes the 21 deals announced in October for the key lessons to be learnt and for their alignment to the recent HfS research.

Webinar Replay: The Line Between Hype and Reality for Robotic Process Automation

Webinar slides from the November 6, 2014 "The Line Between Hype and Reality for Robotic Process Automation" webinar, sponsored by Genpact and Automation Anywhere.

The Ten Key Tenets of the Emerging As-a-Service Economy

The "as-a-service economy" is quickly taking over as the new source of value creation in business services. This report identifies the 10 tenets that HfS believes are shaping the foundation of this model.



More IT Services

HR Tech 2014: Pardon the Disruption

The role of an analyst is to be therapist and advocate. HfS analysis of the HR Technology Conference 2014 is that it may be enabling some of the dysfunction in global business, when it needs to rethink how to enable the workforce.



More Global Workforce and Talent

Digital Transformation of Telecom Operations Services

This is a preview of our upcoming 2014 HfS Telecom Operations Services Blueprint report, which will be a seminal view into the present and the future "digital operations" potential of leading telecom operations service providers.



More Business Process Outsourcing

Does Your Service Provider Have A Winning Investment Strategy for the As-A-Service Economy?

The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore a new OPEX and CAPEX investment model will be required for IT and BPO service providers.



More Service Provider Analysis

Service Buyer and Advisor Perceptions of IT Outsourcing Provider Performances

premium-research|  Buyer and Advisor perceptions of the Execution and Innovation capabilities of 19 major ITO service providers were captured in this study from June 2014.

Advancing GBS Effectiveness using Leading-Edge Enterprise Service Management Techniques

Slides from our October 30, 2014 webinar; Advancing GBS Effectiveness using Leading-Edge ESM Techniques, co-sponsored by HfS Research and KPMG Shared Services and Outsourcing Advisory.

Third Time's a Charm: L&T Technology Services Acquires Dell's Engineering Services Businesses

This PoV analyzes the significance of L&T Technology Services acquisition of Dell Engineering Services (formerly eServ) along with the M&A trend in engineering services space in general.

IBM (by) Design

IBM shares took a beating in the stock market recently when it abandoned a 2015 EPS goal of $20 set 5 years back by the previous CEO. Yet we believe the course change by leadership was the right one. This report explores why.

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This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...



The market for services is changing rapidly and as the new "As-A-Service Economy" comes to the fore ...



The findings of our survey - the largest annual quantitative research study on services and outsourc...



Slides from our October 30, 2014 webinar; Advancing GBS Effectiveness using Leading-Edge ESM Techniq...