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HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy." More

Hunting Black Rhinos – Why Digital Transformation Requires a Massive Change in Sales

Digital transformation requires a very different sales approach - one that goes beyond solution selling to one built on trust. Here’s why and the implications for services providers and for enterprise buyers alike.



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Creating Connections: Changing the Profile of BPO Professionals in Health Care

With the emergence of the As-a-Service Economy, we have an opportunity to change the profile of the healthcare BPO professional for greater connection with consumers, impact in the industry, and career development.



More Global Workforce and Talent

8 Strategic Tune-Ups Before Your Road Trip To The As-A-Service Economy

BPO service providers that are preparing for the arrival of the "As-a-Service Economy" need to look at their strategies for growth and perhaps undertake 8 strategic tune-ups advocated by HfS for success in this new marketplace.



More Service Provider Analysis

The Life of RPA

The market for RPA and Autonomics is getting more crowded with new players entering the fray adding to the blurred perception owing to a lack of education by the large service providers.



More Process Automation

Widening the Lens: Xerox Acquires HCI for Broader View of the Patient

Xerox acquires cloud-based data & analytics provider HCI to add socioeconomic view to the medical and care view of patients seen in hospitals to help in development of more impactful care plans with Midas+ Juvo Care Performance.



More Service Provider Analysis

HfS Webinar: Getting More Bang for the Buck in Analytics Services

A deep dive into HfS's 2015 Enterprise Analytics Services Blueprint report.



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The Curse Of The IT/BPO Services Unicorn

In the world of Silicon Valley, the Unicorn is a great thing these days, but in IT/BPO Services being a Unicorn today looks more like a curse than a boon.



More Service Provider Analysis

Symphony Teleca’s Analytics Practice: Connecting Next-Gen Services

premium-research|  HfS analysts recently spent time with Satheesh Kumar, SVP, GM, Analytics at Symphony Teleca, to understand the capabilities and growth plans for the company’s analytics business.



More Service Provider Analysis

Implementing Portion Control at CSC

CSC has carved itself up into a more manageable portion that will in HfS’s view make each entity an attractive investment target that it turn will maximize the return for current shareholders.



More Service Provider Analysis

RPA On The Cusp of Disruption

HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are seeing signs of both maturity and new innovation.



More Process Automation

Accenture Spearheads Retail Transformation With Javelin Group Acquisition

Accenture’s acquisition of the Javelin group complements its vision of positioning itself as an end-to-end digital partner for this next wave of growth for global retailers.



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There is Energy in the On-Shore U.S. Sourcing Opportunity

As the on-shore market grows, RevAmerica attendees were eager to explore what it takes to train, attract, and develop talent to meet this rising demand.



More GBS, Shared Services and Captives
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This POV analyzes the 25 deals announced in April for the key lessons to be learnt and for their ali...



This PoV analyzes the location moves of 28 service providers, and 15 captives in the last quarter.



Reflection on the financial results and recent news items of major Indian-heritage service providers...



HfS looks at the current state of the thinking on Robotic Process Automation in 2015 and why we are ...