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HfS Research announces its 2015 Research Agenda that will focus on the evolution of the "As-A-Service Economy." More

GBS Adoption Remains a Priority, but There Are Barriers to Success

In spite of all the interest in adopting a GBS model, and receiving the associated benefits, a number of impediments continue to slow organizations down.



More Governance

Strategic Analysis Of European Outsourcing Deals Announced In 2H 2014

This POV analyzes the 73 European deals announced in 2H 2014 for the key lessons and for their alignment to the recent HfS research.



More Service Provider Analysis

The Road Less Traveled: Getting on the Path to As-a-Service

Enterprise buyers/clients of sourcing: some guidance here on how, when, and why to get on the path to the "as-a-service" economy.



More SaaS

Harman Finds Its Symphony

HARMAN's acquisition of Symphony Teleca is an interesting move as it brings together a leading in-car media company with new digital software and services capability.



More M&A

Autonabilized 2015 HfS Predictions

We did it, we went out on a limb and with the help of our robotic process automation capability we have created our predictions for 2015.



More Business Process Outsourcing

Delivery Location Announcements By Service Providers & Captives In Q4 2014

This PoV analyzes the location moves of 25 service providers, and 18 captives in the last quarter.



More Service Provider Analysis

Analytics Services Trends Indicate Growing Maturity in 2015

Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytics. Our initial research findings from the HfS Enterprise Analytics Services Blueprint refresh, compares market themes to 2013.



More Analytics, Big Data and BI

Alorica Plays Catch-Up With West Acquisition

Alorica made a big announcement this month to acquire the majority of West Corporation’s agent services businesses, taking it from ~20,000 to 48,000 FTEs and with projected revenues of $1.2B in 2015.



More Service Provider Analysis

Strategic Analysis Of Outsourcing Deals Announced In December 2014

This POV analyzes the 31 deals announced in December for the key lessons to be learnt and for their alignment to the recent HfS research.



More Service Provider Analysis

“One Jersey”: Trust and Collaboration Play Critical Role in Turning Around HealthCare.Gov

HfS POV on how Accenture's collaborative and consumer-focused approach backed by scale & capability helped turn around the Federally Facilitated Marketplace and Healthcare.Gov with CMS, leading to significant contract extension.



More Digital Transformation

The Exciting Future For Globalized, Technified Operating Models: It’s About Working Smarter, Not Just Cheaper

Globalization of labor is unfinished; the next phase is about working smarter. Two elements that will advance sourcing into the As-a-Service economy: “unshoring” and “training.”



More GBS, Shared Services and Captives

Atos and Xerox Exchange Holiday Gifts

HfS looks at the possibilities created by the recent deal where Atos acquires Xerox's ITO business and an ongoing services contract in exchange for cash.



More Service Provider Analysis
Recent Research >>
 

This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...



This POV analyzes the 31 deals announced in December for the key lessons to be learnt and for their ...



Buyers and SPs find it a challenge to sift through the hype and understand real progress in analytic...



We did it, we went out on a limb and with the help of our robotic process automation capability we h...