Slides from our July 24, 2014 webinar.
Analysis of Ceridian from analyst briefings, product announcements, event observations, executive discussions, and customer conversations. Find out how the future of SaaS-driven workforce service delivery may be well underway.
The services industry is going through its most seismic challenge as increasingly sophisticated enterprise clients are looking to reduce their reliance on labor-based services and archaic on-premise technology.
Buyers of HR SaaS say they need more help – from configuration through on-going upgrade testing, integration, and adoption support.
HfS analysts recently attended IBM’s Big Data & Analytics Analyst Summit that highlighted the provider's focus on business relevance and creating a services infrastructure to complement software and systems investments.
Slides from the July 17, 2014 Healthcare Convergence webinar delivered by HfS Research and the KPMG Shared Services and Outsourcing Institute.
| Digital Transformation has taken root this year as a unifying theme for IT Services providers. This report clarifies HfS’ definition of Digital Transformation and explores the positioning of the leading IT Services providers.
The announcement of a global strategic partnership between IBM and Apple lit up news channels, twitter feeds, and even many of the traditionally recalcitrant blogs.
In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO services headcount by 2020 and what might be the resultant impact on middle or senior levels of staff.
Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing Rule Book." An event brought to you by HfS Research and the KPMG Shared Services Outsourcing Institute.
More Shared Services and GBS
This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get more involved in the sourcing process, the importance of strong relationship management capabilities, and more.
Slides from our July 10, 2014 webinar entitled "How GBS Governance is Ripping up the Old Outsourcing...
This report analyzes the 26 outsourcing deals announced in June 2014 and lists key takeaways.
In this paper, we define several possible scenarios for the mix of layers in the Indian IT/BPO servi...
This POV highlights key takeaways from the 2014 State of Outsourcing study including the need to get...