In 2014, the core theme for our research is centered on "Defining the Extended Enterprise of the Future." More

Executive Report: The State of Services & Outsourcing in 2014

The findings of our survey - the largest annual quantitative research study on services and outsourcing, conducted in June 2014.

Cognizant Makes the Biggest Indian Bet Yet on Healthcare

Cognizant's $2.7 Billion purchase of healthcare solutions company Trizetto is not only the largest acquisition by an Indian service provider but changes the competitive dynamic in healthcare IT/BPO services.



More Service Provider Analysis

Strategic Analysis of Outsourcing Deals Announced in August 2014

This paper analyzes the 35 outsourcing deals announced in August 2014.



More Contracts, Negotiation and Pricing

The Future for Outsourcing Governance Solutions

premium-research|  Slides from the September 4, 2014 HfS webinar.

Winning Strategy: How an IT Service Provider Penetrated its Competitor's Top ($250M+) Account

This is a story about how two of the top five India-centric IT service providers penetrated one of their top accounts ($250M+).

HfS Blueprint Report: SAP Services

premium-research|  This Blueprint assesses the capabilities of providers of SAP Services along the whole SAP Services value chain.

Why Innovation Doesn’t Happen In Outsourcing

This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationships. Despite best intentions, organizations that fail to address these impediments will not likely produce meaningful innovations.



More Governance Practices and Tools

With 50% Of IT Outsourcing Deals At Risk, How Are IT Outsourcing Providers Perceived?

premium-research|  With up to 50% of ITO buyers in our 2014 State of Outsourcing survey considering churning their current service provider this POV looks at just how 20 of those ITO service providers are perceived by buyers.



More Service Provider Analysis

Platform Play Features in More than Half of Insurance BPO Contracts

We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 219 insurance BPO contracts and exhaustive briefings/interviews conducted during Q1 2014 for the HfS Insurance BPO Blueprint.



More Business Process Outsourcing

What Talent Acquisition Service Providers Can Learn From The Airline Industry

Lessons can be learned from the airline industry as Talent Acquisition Service leaders travel to compete for global business and inspire and motivate their teams to drive results, as both are essentially people businesses.



More Global Workforce and Talent

Increased Focus On Innovation Reshapes The 2014 HfS Blueprint Weightings

The results from our 2014 State of Outsourcing survey are reshaping the crowd-sourced weightings. We explain the new weightings and look at how an increased focus on innovation will drive the next release of our Blueprints.



More Service Provider Analysis

HfS Blueprint Report: Shared Services & Outsourcing (SSO) Governance Solutions

premium-research|  This Blueprint assesses the strengths and capabilities of Shared Services and Outsourcing (SSO) Governance Solutions including both managed governance services and software providers.



More Governance Practices and Tools
Recent Research >>
 

This paper analyzes the 35 outsourcing deals announced in August 2014.



This document introduces the Provider Capability Blueprint, our methodology to evaluate service prov...



This POV discusses the top three reasons why innovation doesn't occur in most outsourcing relationsh...



We add new datapoints and perspectives around insurance platform adoption gleaned from analysis of 2...