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The Era of Cognitive Is Changing the Notion of Service Agents

Dec 02, 2016

The rise of Virtual Agents is highlighting both a holistic approach to automation as well as the impending disruption.

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Engineering Services Outsourcing Trends in Q3 2016

Dec 01, 2016

This is the Q3 2016 edition of our quarterly engineering services outsourcing trends analysis.

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HfS Blueprint Report: Procurement As-a-Service 2016

Dec 01, 2016

This Blueprint covers the market for Procurement As-a-Service, including the innovation and execution capabilities of 15 providers.

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Journey to Intelligent Operations in Retail

Nov 29, 2016

Where are retail organizations on their journey to achieve intelligent operations?

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Transforming Customer Support Into a Profit Center with CSS Corp

Nov 28, 2016

Quality customer experience and support through the entire lifecycle of any product or service is increasingly central to business success.

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Time to Predictive Value in HCM Solutions

Nov 23, 2016

This PoV proposes a new industry metric as a guidepost to help organizations assess the impact of sophisticated HR technology.

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Trends in Procurement Outsourcing Contracts

Nov 20, 2016

HfS explores the trends in outsourcing contracts awarded in the last 24 months. Has the downward spiral in TCV reached the bottom?

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BPO Pricing Evolution

Nov 17, 2016

HfS examines pricing methods behind over 2,000 live BPO contracts. Has the world abandoned FTE in favor of outcome-based pricing?

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HfS Blueprint Report: PLM Services 2016

Nov 17, 2016

This HfS Blueprint Report looks at the innovation and execution capabilities of 13 PLM service providers in detail.

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