Market Impact Report

Five bold ambitions of future-ready BFSI GCCs

Global Capability Centers (GCCs) are no longer cost-saving extensions; they are now strategic engines powering enterprise transformation initiatives. In partnership with Cognizant, HFS Research reveals how BFSI GCCs can break free from outdated perceptions and redefine their roles in enterprise functioning.

This study draws from various senior GCC leader perspectives to spotlight five bold ambitions reshaping the narrative:

  • Kill the captive mindset – Rebrand with purpose and parity.
  • Build real leadership from India – Empower talent with decision rights and global influence.
  • Make AI actually useful – Shift from AI pilots to production-grade, enterprise-impacting solutions.
  • Design smarter org structures – Eliminate silos to enable speed and innovation.
  • Measure what matters – Move beyond headcount to metrics that track strategic value.

The age of the captive is over. Discover how forward-thinking GCCs are becoming co-creators of enterprise value; leading from the front, not the back office.

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