HFS on Banking and Financial Services

Covering the worlds of banking, capital markets, and insurance, our research brings an industry lens to digital transformation with deep demand-side research, comprehensive competitive supply-side insights, and outcome-focused emerging tech use cases.

More HFS Banking and Financial Services Research

Horizons Report

HFS Horizons: The Best Service Providers for Core Banking Modernization, 2024

The report explores the myriad ways banks are driving core modernization with the help of their service provider partners.

Highlight Report

Reinvent customer experience through digital transformation — Capgemini shows how and why!

For this major project, the U.S. Automotive Association brought in Capgemini, its longtime technology partner.

Highlight Report

Wipro brings Duck Creek to mid-tier P&C insurers with Aggne investment

Wipro's investment in Aggne could help P&C carriers drive new value with Duck Creek

Point of View

The UK life and annuities market is running to stand still

It's time to cultivate demonstrated innovation from all geographies for UK insurers to complete their data and digital transformation.

Point of View

AWM firms bet on analytics, insights, and customer experience for GenAI impact

Explore the AWM industry's top GenAI case studies and use cases.

Market Analysis

HFS Pulse—The 2024 outlook for banking and financial services

HFS’ 2024 Pulse data and state-of-the-market summary for BFS are here—a year of AI-led technology arbitrage and lumpy spending rebound.

Market Analysis

HFS Pulse 2024: The rise of AI-led technology arbitrage and the red herring of IT spending rebound

HFS’ Pulse data is here! Our state-of-the-market summary shows 2024 as the year of AI-led technology arbitrage with a lumpy spending rebound.

Market Impact Report

Insurers must confront the reality of their CX and move beyond transactional mindsets

400 insurance leaders weighed in on the state of customer experience in their industry and outlined their plans to transform it.

Highlight Report

P&C insurers must break free from legacy thinking

Property and casualty insurers must break free from legacy thinking, drive ecosystem improvements, and embrace transformation.

Highlight Report

Deutsche Bank partners with Publicis Sapient to further its GenAI agenda

HFS caught up with Gil Perez of Deutsche Bank and Sean O’Donnell of Publicis Sapient to discuss how AI can drive real value.

Point of View

For banks to drive the AI imperative, they must modernize core banking now

As we launch the 2024 Horizons report for core banking modernization service providers, we examine a modern core for integrating AI.

Hot Tech

Hot Tech Digest – Top Tech Firms to Watch

The monthly Hot Tech Digest curates and analyzes notable tech startups, highlighting companies shaping the future of the industry.

Point of View

Financial services modernization initiatives are the heart of cloud transformation

HFS interviewed two BFS firms working with Capgemini and AWS to better understand the relationship between modernization initiatives and cloud transformation

Data Viewpoint

The quality of service providers’ partners impacts AWM firms’ ability to create value

Service providers should curate a high-quality ecosystem providing the right expertise to deliver value and benefit to AWM firms.

Highlight Report

HCLTech helps Banco do Brasil re-invent customer-centricity in the cloud

Banco do Brasil embarked on a customer-experience-led digital transformation with HCLTech to meet customers’ increasing demands.

Highlight Report

Mphasis initiatives offer the promise of a return to growth

Mphasis' initiatives in AI, BFSI, and digital transformation inspire signs of return to growth after a torrid 2023.

Market Impact Report

Driving the evolution of financial crime compliance: The people and tech imperative

500 financial crime compliance leaders weighed in on their baseline and future vision for automation, AI, and outsourcing.

Highlight Report

Capgemini acquires Exiger’s FCC division to help banks scale fincrime compliance capabilities

Capgemini's acquisition aims to help BFS firms scale fincrime compliance with AI and automation. Banks need to be willing to try.

Highlight Report

Mphasis amps AI-driven fincrime compliance capabilities with unique WorkFusion partnership

Mphasis and WorkFusion have inked a unique partnership that can bring AI benefits to BFSI enterprises.

Competitive Intelligence

WNS: Service Capabilities for Asset and Wealth Management, 2024

A look at how WNS performed in the HFS Horizons: The Best Service Providers for Asset and Wealth Management, 2024

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