WHAT THIS BLUEPRINT REPORT COVERS
In the 2017 HfS SAP SuccessFactors Services Blueprint Report, we analyze the capabilities and vision of thirteen SAP SuccessFactors services partners. This includes their skills across the HfS SAP SuccessFactors Services Value Chain of: Plan, Implement, Manage and Optimize for all the SAP SuccessFactors HCM applications.
WHAT YOU’LL KNOW AFTER READING
• Trends and recommendations for service buyers engaging service partners for SAP SuccessFactors services engagements.
• Trends and recommendations for SAP SuccessFactors service providers to ensure successful engagements with service buyers.
• Strengths and challenges of the service providers covered in the analysis.
KEY MARKET DYNAMICS
• Service providers report an average of 60% growth of SAP SuccessFactors services business in the last fiscal year. They expect an average growth of 68% of SAP SuccessFactors services business in the next fiscal year.
• Most deployments are in North America, followed by Continental Europe and the UK.
• Employee Central is the most commonly deployed SAP SuccessFactors module. today followed by Performance and Goals, Recruiting Management and Learning.
• Having SAP in the back-office and/or a corporate SAP policy is the most common reason buyers select SAP SuccessFactors for their cloud HR solution.
• Most engagements to date have been to implement the applications. Buyers are typically focused on fast deployments.
• We expect consulting and management services to grow in the next few years. Service providers are building or strengthening these service offerings now.
• Change management is one of the most important and yet overlooked areas in deployments.
• Service provider satisfaction criteria includes technical capability, strong project management and flexibility.
WHO SHOULD READ THIS REPORT
Executive leaders and business unit leaders, technology leaders, advisors and outsourcing managers in all industry sectors.
SERVICE PROVIDERS WE DISCUSS
Aasonn, Accenture, Capgemini, Cognizant, Deloitte, EY, HCL, Hexaware, IBM, Infosys, NGA Human Resources, NTT DATA, Wipro
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