HfS Blueprint Report: ServiceNow Services 2016

WHAT THIS BLUEPRINT REPORT COVERS

There continues to be a buzz around ServiceNow services as they offer process owners a single data model, embedded workflows and new ways of collaboration that all support organizations journey toward the As-a-Service Economy. This Blueprint offers stakeholders an analysis how the ecosystem of ServiceNow partners is evolving, who the leading players are and what their capabilities offer to customers. Thus, the report provides critical information for due diligence and for tender processes. Furthermore, it offers insights and experiences from ServiceNow projects that will enhance best practices. 

KEY MARKET DYNAMICS

• A nascent market, referenced by a fragmented provider landscape. However, consolidation is starting to set in.
• Deployments move beyond core ITSM capabilities toward notion of Enterprise Service Management, i.e. broader business functions such as HR and facilities
• Service providers are starting to standardize service delivery on ServiceNow and integrate it up with the broader notion of Intelligent Automation

WHO SHOULD READ THIS REPORT

• Strategists
• Process owners
• Executives in service delivery

SERVICE PROVIDERS WE DISCUSS

Accenture, Aptris, Aspediens, Acorio, ATOS, Cognizant, CSC, Dell, EY, HCL, Linium, Infosys, Wipro, Trianz

WHAT YOU’LL KNOW AFTER READING

ServiceNow has the potential to evolve into one of the key building blocks of the As-a-Service Economy not least because of its single code and data model. Yet, ServiceNow itself has been slow in embracing the notion of an ecosystem that goes beyond treating partners as mere sales channels. This is starting to change though, which is critical as the notion of the As-a-Service Economy is predicated on a collaborative partner ecosystem. Thus, the burgeoning ecosystem could support ServiceNow’s ambitious goal to become Third Estate between the front and the back office.